What is ‘Activate!’?

‘Activate!’ is a FREE card-blocking service which enables you to have total peace of mind when you use your ez-link card. Block your ez-link card and recover remaining funds if you lose it and be covered in the event of unauthorized usage on your lost card!

When you lose your card:

Block Your Registered Cards and Recover Remaining Value
$15 Coverage on Unauthorized Usage by FWD Insurance
Terms and conditions apply

IT'S TOTALLY FREE!

LIFETIME COVERAGE

With no expiry on your coverage, you stay protected always. Each cardholder is entitled to one insurance claim per year.

MONITOR TRANSACTION HISTORY

Ability to track your past 90 transactions made within a 3-month period for better control of your spending.

Guard Against Unauthorized Usage

You are protected up to a maximum limit of $15 per claim.

50% MORE COVERAGE

Our partnership with FWD Insurance offers you cool benefits for your ez-link cards under the 'Activate!' programme. It now comes with 50% more coverage on unauthorized usage up to a maximum of $15 from $10!

Register your
current ez-link cards

Register up to 3 ez-link cards here:

OR Download our EZ-Link Mobile App from

Monitor your Transaction History

Conveniently track your transactions at home or on the go via our website and EZ-Link mobile app!

Block Your Cards and Recover Remaining Funds

In the event whereby you lose your registered cards, call our friendly Customer Service hotline at 6496 8300 to report the loss of your card.

What should you do when you lose your cards?

Step 1: Report your lost card* – Call our Customer Service at 6496 8300
Step 2: Provide required verification details to us
Step 3: File a police report within 24 hours and submit the report to customerservice@ezlink.com.sg within 7 days
Step 4: Nominate an existing card registered on ‘Activate!’ to enable the refund OR register a new card on ‘Activate!’
Step 5: Check if you have received an email notification from us after a month
Step 6: Sync remaining money at AXS machines within 90 days to complete the transfer of recovered funds from your lost card to your new one *Remaining money on card will only be calculated based on the date & time your loss report was made to EZ-Link. All refunds are via card to card funds transfer. The above are key required steps to enable a successful card blocking and refund, failing which your claim will expire and you will have no further right to claim the refund of the remaining stored value.