Exchange Mechanism

 

Important Points to Note

  • The old ez-link cards will cease to operate on 1st October 2009.
  • Each person may exchange up to 3 adult ez-link cards at a time to reduce waiting time.
  • This replacement exercise applies to both valid and expired adult ez-link cards and customised print cards.
  • The remaining value on your current adult ez-link card will be transferred to your new ez-link card.
  • If your current ez-link card has less than -$3.00 value, please top-up the card before you replace it.
  • Your current adult ez-link card will be retained upon refund.
  • All cardholders have up to 12 years from the date the card is encoded to obtain a refund.

The 1-for-1 card replacement exercise for all adult ez-link cards to be exchanged to the new CEPAS ez-link cards at the following channels:

 
1.
All TransitLink Ticket Offices
    Click here for list of location and timing
  1. Selected Bus Interchanges
    1. Ang Mo Kio, Boon Lay, Clementi, Tampines (11am to 9 pm)
    2. Serangoon, Yishun (10am to 8pm)
    3. Woodlands, Bukit Batok, Hougang, Jurong East (11am to 9pm)
    4. Choa Chu Kang, Eunos, Pasir Ris (12pm to 8pm)
  3.
All Singapore Post Offices
   

Replacement for Cards on Auto Credit Card Top-up and Bank Giro

  • Please note that Auto Top-up services are hence of known as EZ-Reload.
  • There are 2 options: EZ-Reload by Credit Card (formerly known as Auto Credit Card Top-up) and EZ-Reload by GIRO (formerly known as Bank GIRO).
  • EZ-Link has contacted the previous Auto Credit Card Top-up cardholders to inform them that the online application for the new EZ-Reload Service has been available since 16 April 2009. If you are still holding on to the old ez-link card, which is still linked to the Auto Credit Card facility, please proceed to exchange your card immediately and reapply online. Note: Online application will take 5 days to process.
  • Bank GIRO customers are advised to change their cards as soon as possible. The application form for the new EZ-Reload by GIRO can be downloaded from 27th August 2009. Please fill it up and mail it to the address indicated on the form or drop it off at any TransitLink Ticket Office.
  • Respective scheme owners would have advised customers via mail by 28 February 2009. Should you not have received any information, please call the respective scheme owner for details.
    Other Cards
    • Holders of co-brand credit / debit card wil an ez-link purse, can continue to use the ez-link purse till 30th September 2009. Thereafter, the credit/debit card function remains valid until the credit/debit card expires.
    • Cardholders of co-brand credit / debit card are advised to call their respective banks to enquire on the re-issuing of the new co-brand ez-link cards which are CEPAS-compliant.
    • On the refund of the ez-link purse on co-brand cards:
       

      • OCBC NTUC Plus co-brand and UOB NOW cardholders can obtain a refund of their ez-link purse at any TransitLink Ticket Office
      • Citi SMRT co-brand cardholders can obtain their refund from any SMRT Passenger Service Centre.

    • All co-brand cards will be destroyed and retained upon refund. Please contact your bank for a replacement credit / debit card prior to the refund of the ez-link purse.
    • Concession cardholders will be contacted directly by TransitLink on the replacement procedures of their cards.
    • Part & Ride cardholders may exchange their cards for the new CEPAS-compliant Park & Ride cards from July 2009

    For more information, click the links below: