FAQ- The ez-link card

Q1 :

How do I know if my ez-link card transaction is successful?

TRAINS	A green light displayed on the faregate`s and a short beep sound means a successful transaction. A red light will appear accompanied with multiple beeps if the ez-link card has been rejected. Please tap the card again if a red light appears. If this fails, please go to the Passenger Service Centre for assistance.
BUSES	A green light, a message on the display screen and a short beep sound on the card reader indicates the card has been accepted. If the card is rejected, an error message will appear on the screen together with multiple beeps. Please try again. If the card continues to be rejected, please pay for the fare in cash and proceed to any TransitLink Ticket Office for assistance.
Merchants	Upon successful deduction, a ′Paid′ message will be displayed at the card reader. If however, the transaction is not successful, the card reader will display a ′Transaction Failed′ or ′Transaction Unsuccessful′ message. You can also view your last 20 transaction on your ez-link Card at any GTM or AVM. You will be able to see the amount and the date and time of the transaction.

Q2 :

What if the readers do not respond to my ez-link card?

Kindly remove your ez-link card from the card reader and try again. If the problem persists:

TRAINS	Please bring the ez-link card to the nearest TransitLink Ticket Office or Passenger Service Centre at the train stations for assistance.
BUSES	If you encounter the problem at the entry card readers, please pay for your trip with cash. Take the ez-link card to the nearest TransitLink Ticket Office or the Passenger Service Centre at any bus interchange or train station for assistance. If the problem occurs at the exit card readers, please alight from the bus and go to any TransitLink Ticket Office or call 1800-2255 663 for assistance within three working days.
Merchants	Kindly remove your ez-link Card from the reader and try again. If the problem persists please proceed to the nearest Transit Link ticketing office and have your ez-link card checked.

Q3 :

Can I carry more than one ez-link card in my wallet?

Yes, you can carry more than one ez-link card. However, an error message will be displayed on the card reader if more than one ez-link card is detected. Please ensure that you take out the relevant card and tap it on the card reader

Q4 :

What should I do if my ez-link card is faulty?

Please go to any TransitLink Ticket Office or Passenger Service Centre for assistance. The last record of the remaining stored value on the faulty ez-link card, as recorded in the computer system, will be written to the new card.

Q5 :

Can I have my ez-link card automatically topped up?

Yes, currently there are two types of auto top-up facilities.

Auto Credit Card Top-up	The form can be downloaded here. Please note that there is a convenience fee of $0.25 for each Auto Credit Card top-up transaction. Please note that you may link up to 7 ez-link cards to a single credit card account.
GIRO	This facility is available to DBS/POSB account holders only. Please go to any General Ticketing Machine (GTM) at any train stations to GIRO-link your ez-link card(s). Please note that you may link up to 7 ez-link cards to a single bank account.

Q6 :

If I tap my wallet on the card reader, will my other cards be de-magnetised?

No, tapping your wallet on the card reader will not affect the other cards in the wallet.

Q7 :

Will my ez-link card be damaged when placed near objects emitting magnetic radiation?

No, the ez-link card will not be damaged by magnetic radiation.

Q8 :

Will the card readers affect pacemakers and other medical equipment?

No, the card readers have been tested and approved by the relevant authorities to be safe for pacemakers and other medical equipment.

Q9 :

Can I get a new or replacement ez-link card if my existing card is stolen or lost?

You will be required to buy a new card if you lose/damage your adult ez-link card. You can buy the card from any TransitLink Ticket Office. Normal card charges will apply. If your card is lost within the paid area, you will have to pay an administrative fee of $2 at the Passenger Service Centre to exit from the paid area.

If you lose your concession ez-link card, please proceed to any TransitLink Card Replacement Office listed below for an immediate replacement.

CHOA CHU KANG BUS INTERCHANGE
HOUGANG CTRL BUS INTERCHANGE
JURONG BUS INTERCHANGE
PASIR RIS BUS INTERCHANGE
SEMBAWANG MRT STATION
TIONG BAHRU MRT STATION

Open daily from 10am - 6 pm (Except public holidays)

Q10:

Beside the Card Replacement Office, how else can I get my lost concession card replaced?

You can download an application form for lost concession cards at www.transitlink.com.sg and mail it together with a cheque payment. Details can be found at www.transitlink.com.sg . However please note that there is a 3-working day processing period from the time your application is received, so you may have to wait for up to 4-5 days to get a replacement.

Q11:

What if a wrong transaction happens on a Sunday or public holiday?

Please go to any TransitLink Ticket Office or call 1800-CALL ONE (1800-2255 663), which operates from Monday to Sunday (except public holidays), from 8am - 6pm. Outside of these operating hours there will be a voicemail for you to leave a message with your name and contact number. Your claim will be locked in as of the time stamp of your recorded message. Alternatively, you can do an online claim via www.transitlink.com.sg. Please note that you have up to three working days to file a claim.

Please click on the link below to find out more:

FAQ- Using ez-link Card On Buses