Lost Cards

Please call TransitLink's Contact Centre at 1800 2255 663 to report the loss of your concession card or auto top up (Giro/credit card) enabled ez-link card.
Operating Hours: 0800 to 1800 daily except public holidays

Outside of these operating hours, there will be a voicemail for you to leave a message with your name and contact number. Your claim (for Giro/Auto Credit Card Top-up ez-link cards only) will be locked in as of the time stamp of your recorded message.

CONCESSION CARD

Remember to also make a lost report to National Library Board directly by either email : helpdesk@nlb.gov.sg or call them at 6332 3255 to prevent any unauthorized usage of library services.

Concession card holders who require card replacements for their lost, damaged or faulty ez-link cards can now visit any of the following locations for immediate replacement.

Card Replacement Offices

Ang Mo Kio Bus Interchange
Choa Chu Kang Bus Interchange
Hougang Bus Interchange
Jurong East Bus Interchange
Pasir Ris Bus Interchange
Tiong Bahru MRT Station

Operating Hours:
10.00AM to 6.00PM Daily
Closed on Public Holidays

Cards on EZ-Link Cardshield

Please call ACE at 62290988

Operating Hours:
9.00AM to 6.00PM
Monday to Friday