| ITEM |
FACT |
| PRODUCT NAME |
EZ-Reload by GIRO |
| LAUNCH DATE |
27 August 2009 |
| PRODUCT UNIQUE FEATURE |
• Zip through the crowd by skipping the need to queue up to top-up your ez-link card.
• With automatic top-ups you will always have sufficient money for public transport,, ERP payments and even at retail outlets (listing available on http://www.ezlink.com.sg/business/business_list.jsp)- whenever and wherever - you need it.
• Convenient tracking of your ez-link card top-ups reflected in your bank account statement/book. |
| CHARGES |
• $0.25 convenience fee per top-up;
• $1.50 Application fee per card*;
• A refundable deposit amount equivalent to the chosen EZ-Reload by Giro top-up amount for each ez-link card
• $2 administrative fee for each unsuccessful deduction from bank account
* Application fee is waived if application form reaches EZ-Link before 26 February 2010. |
| WHO CAN APPLY |
All customers with DBS/POSB savings or current account. |
| HOW TO APPLY |
You can proceed to download the application form by clicking ‘ I want to apply’ button below. Mail the completed form to “ EZ-Reload by GIRO , 9 Maxwell Road #03-01 Annexe A MND Complex Singapore 069112” or drop it at any TransitLink Ticket Office. Please note that application process will take 21 working days upon receipt by EZ Link. |
| HOW TO ACTIVATE EZ-RELOAD BY GIRO |
Please proceed to activate the EZ-Reload by GIRO facility with your ez-link card and email or letter notification containing your collection slip number and NRIC/ID to any TransitLink Ticket Office. |
| HOW TO USE EZ-RELOAD BY GIRO |
Upon activation of the facility, your ez-link card will automatically top up when you have insufficient funds when you tap your card at all bus and train readers and also at participating merchant outlets which allow EZ-Reload by GIRO transaction. There is no need to do manual top-ups on to your ez-link card anymore. |
| HOW TO TERMINATE |
Deactivation of EZ-Reload facility can be done at any TransitLink Ticket Office. Please note that you will not be able to deactivate the facility if you had performed any of the following circumstances within the previous 4 days:
1) Activation of the EZ-Reload facility
2) EZ-Reload transaction
3) Settlement of outstanding amount that was owed to EZ-Link for any unpaid auto top-ups.
You would need to wait 10 working days after any of the above activities before you can terminate
the facility. Refund of your deposit for each ez-link card will be refunded to your designated bank account within one month. |
| HOW TO SEEK REFUND |
To get refund on your ez-link card, you can return your card at any TransitLink Ticket Office. The remaining amount left on your ez-link card, subject to the terms and conditions of the refund of cards on the EZ-Reload facility, together with your initial deposit of your EZ-Reload amount will be refunded back to your bank account within one month. |
| HOW TO REPORT LOSS |
Please call EZ-Link's Hotline at 6496 8300 to make a lost report on your EZ-Reload by GIRO enabled ez-link card. Should you call after office hours (Office hours : Mon- Sun, excluding Public Holidays, from 8am – 6pm), please leave a voicemail and we will contact you on the next working day, your lost report will be lodged according to time of call.
Please note that it takes up to 48 hours to block a lost card from further use.
The remaining amount left on your ez-link card and the initial deposit of your EZ-Reload amount, subject to the terms and conditions of the refund of cards on the EZ-Reload facility, will be refunded back to your bank account within a month. |
| LIABILITY ON LOST CARDS |
EZ-Link shall refund to customer the remaining amount on ez-link card.
The cardholder is liable for:
a) The first $10 worth of transactions on public transport payments within the period of 48 hours after the ez-link card has been reported lost.
b) All transactions on all other goods and services, including taxi fares within the period of 48 hours after the ez-link card has been reported lost. |
