EZ-Link

Rediscover your ez-link card today.





FAQ

1. How do I differentiate between the old ez-link card and the new CEPAS ez-link card?

A: The old ez-link card is a non-CEPAS card and has a 9 digit card number which can be found at the back of the card. The new Contactless e-Payment Application ("CEPAS") ez-link card which was issued from December 2008 has a 16 digit card number (or "CAN") engraved on the back of the card. The CEPAS ez-link card also has a CEPAS logo and Public Transport logo at the back of the ez-link card. Please approach any TransitLink Ticket Office for assistance if you are unsure.

Card of OLD EZ-Link Card Card of OLD EZ-Link Card

Old ez-link card

New CEPAS ez-link card

2. Where can I refund my old ez-link card?

A: From 4th May 2014 onwards, you can refund your old ez-link card via 2 options.

  • Download the refund form here and email it to us with an image of your old ez-link CAN ID.
  • Visit us at our office with your old ez-link card to process the refund.

A monthly admin fee of $1 is charged from 5 January 2012 and thereafter on the first day of each subsequent month, so long as your old ez-link card remains un-refunded. The monthly admin fee of $1 will not be charged from the date you submit your refund request.

3. How do I receive the refund monies? Will I receive cash or cheque?

A: All refunds will be processed via a transfer to your new CEPAS ez-link card or transfer to a DBS/POSB bank account.

4. Is there a limit to the number of old ez-link cards that I can refund?

A: No.

5. Why can't I refund my old ez-link card at TransitLink Ticket Office or SingPost outlets anymore?

A: During the period from 9 January 2009 to 7 October 2009, the old ez-link cards were progressively replaced by the new CEPAS cards. The new CEPAS cards were required for the next generation e-payment system for public transport, Symphony for e-Payment ("SeP") which was launched by the Land Transport Authority in December 2008. SeP is based on the Singapore Standard for Contactless ePurse Application (CEPAS) and allows more card issuers to issue CEPAS-compliant cards for use in Singapore's public transit system, thus giving commuters more choice. Since 1st October 2009, all old ez-link cards were discontinued for use. As the old equipment used for the old ez-link cards at the Ticket Offices were obsolete, these are now being replaced by readers which support only CEPAS cards and not the old ez-link cards. As such, refunds of the old ez-link cards can no longer be done at Ticket Offices after 24 December 2011. As of 4th May 2014, SingPost outlets have also ceased the refund service due to low volume of refunds.

6. Can I refund my old ez-link concession card?

A: For old ez-link concession card refunds, please visit any TransitLink Ticket Office for your refund directly.

7. What will happen if I don't wish to refund my old ez-link card?

A: You may choose to keep the card with the remaining value and/or deposit in it. However, do note that from 5 January 2012, there will be a monthly admin fee of $1 to maintain the old ez-link card account. The admin fee will be automatically deducted from the remaining stored value and/or deposit of the old ez-link card until you present it for refund or when the remaining values are depleted, whichever occurs first.

8. How will the admin fee be deducted?

A: The $1 admin fee will be deducted directly from the remaining value and/or deposit of your ez-link card every month from 5 January 2012 and the first day of each subsequent month, so long as the card remains un-refunded. You will be refunded the remaining value on your ez-link card, if any, after deducting any admin fee incurred.

9. What happens if I have insufficient funds in my old ez-link card for the $1 admin fee?

A: The $1 admin fee will be deducted from any remaining stored value and/or deposit in your ez-link card account. Once the remaining stored value and deposit is depleted, the ez-link card account will be closed as there will not be any available balance for refund.

10. Why is there a $1 per month admin fee for not refunding my old ez-link card when this was not charged previously and it was previously free with the old magnetic cards that were issued by TransitLink?

The old ez-link cards were discontinued for use since 30 September 2009. EZ-Link however has continued to maintain the old ez-link card system to support refunds for these cards since 30 September 2009 although the cards are obsolete. There are costs incurred to maintain the old system and equipment to support refund of the old ez-link card. EZ-Link will waive these fees for 6 months to allow cardholders to obtain a refund at TransitLink Ticket Offices at no cost, and will commence charging the $1 monthly admin fee only from 5 January 2012 onwards.

11. Why must I pay a $1 monthly admin fee? How is this fee justified and what is it for?

A: This fee is to enable EZ-Link to recover its costs for providing the infrastructure to support the refund services for the old ez-link card. Under EZ-Link's Terms & Conditions, EZ-Link is entitled to impose an admin fee for refunds.

12. Why can't the old ez-link cards be used anymore?

A: With the new CEPAS System launched in 2009, only CEPAS cards can be used in the transport system from 1st October 2009 onwards, and therefore the old ez-link cards cannot be used anymore.

13. What will the refund of my old ez-link card entail?

A: The refunds will consist of the remaining stored values and/or deposit* in your old ez-link card. *For adult anonymous cards, the deposit component (if any) consists of the $3 refundable travel deposit and the $2 card deposit (only applicable for certain ez-link cards).

14. Can I exchange my old ez-link card for a CEPAS-compliant ez-link card?

A: No.

Why?

A: The free one-for-one replacement (of an old ez-link card to a new CEPAS card) was conducted during the mass card replacement exercise by LTA during the period of 9 months from 9 January 2009 to 7 October 2009. The replacement exercise has since ended and the old ez-link cards can no longer be exchanged for a free CEPAS ez-link card. You may however choose to purchase a new CEPAS ez-link card if you need one.

15. Can I check the remaining value in the old ez-link card from General Ticketing Machine (GTM)?

A: No. You can however, call our customer service hotline at 6496 8300 to assist in checking your remaining value in the old ez-link card.

16. My old ez-link card is damaged/expired/corrupted. Can I still refund the remaining values in the card?

A: We are still able to refund the remaining value, if any, in your card based on the CAN ID provided, and follow the refund procedure listed above.

17. What if my old ez-link card is defaced or cut into half?

A: We are still able to refund the remaining value, if any, in your card based on the CAN ID provided, and follow the refund procedure listed above.

18. Can I retain the old ez-link card as a souvenir?

A: Yes, you can keep the old ez-link card and still process your refund by following the refund procedure.

19. What will happen to the monies on the old ez-link cards if these are not refunded?

A: The monthly admin fee of $1 will apply and this will be deducted from the card's remaining stored value and/or deposit. The admin fee is used to recover EZL's cost for providing the infrastructure to support the refund services for the old ez-link card.