EZ-Link

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EZ-Reload by Giro FAQs

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Q1: What is EZ-Reload by GIRO?

EZ-Reload by GIRO is a new service introduced by EZ-Link Pte Ltd to complement its existing EZ-Reload by Card, which currently accepts auto top-ups via credit and debit card accounts. EZ-Reload by GIRO extends the auto top-up facility to accept funds from a bank account.

Q2: How many ez-link cards can I link to my bank account via EZ-Reload by GIRO?

You can link up to 7 ez-link cards to your bank account via EZ-Reload by GIRO.

Q3: Can I link my ez-link cards to any bank account?

You can only link your ez-link cards to a DBS/POSB bank savings or current account.

Q4: What are the charges involved?

  1. From 20th April 2011, $0.15 convenience fee for each EZ-Reload by GIRO top-up.
  2. From 20th April 2011, $1.00 Application fee per card.
  3. A refundable deposit amount equivalent to the chosen EZ-Reload by Giro top-up amount for each ez-link card .
  4. A $2 administrative fee for each unsuccessful deduction from bank account. EZ-Reload by GIRO facility will be terminated when there is an unsuccessful deduction on the ez-link card.

Q5: How do I apply for EZ-Reload by GIRO facility?

With effect from 20 Apr, please proceed to any AXS station with your ez-link card and DBS/POSB ATM card to submit your application. The application is processed on the spot, and if it is successful, you will be notified of the Autoload Reference Number (ARN, or also known as Collection Slip Number). Follow the following steps.

Click here to download.

Following which, please proceed to activate the EZ-Reload by GIRO facility with your ez-link card and AXS Receipt containing your ARN number at any GTM.

For instructions on activation your card at the GTM, please click here.

Q6: How do I activate the facility?

Following which, please proceed to activate the EZ-Reload by GIRO facility with your ez-link card and AXS Receipt containing your ARN number at any GTM.

For instructions on activation your card at the GTM, please click here to download.

If you have lost your AXS Reciept, you may request for the Autoload Reference Number (ARN, or also known as Collection Slip Number) to be sent to you via SMS. Please call the EZ-Link Hotline at 6496 8300 (Operating Hours: 0800 - 1800 daily except public holidays).

Q7: How do I trigger a EZ-Reload by GIRO top-up?

Once the EZ-Reload by GIRO facility has been activated on an ez-link card, auto top-up occurs when the remaining value of the ez-link card is insufficient to pay for your next payment transaction at any train gate, bus payment devices, in the Dual-Mode In-vehicle Unit (IU) for ERP toll payments and at selected merchant outlets which allow EZ-Reload.

Q8: How come I am not able to do a EZ-Reload GIRO top-up when I was able to do so previously?

EZ-Reload by GIRO facility is suspended upon non-settlement of outstanding top-up amounts from your bank account. You would need to approach a TransitLink Ticket Office to settle the outstanding amount to continue to enjoy the convenience of EZ-Reload by GIRO.

Please note that EZ-Link reserves the right to take use the deposit as settlement of the outstanding amount and terminate the EZ-Reload by GIRO facility if we are unable to secure settlement for the outstanding amount owed to us. In which case, the deposit will not be refunded to you.

If you wish to continue using the service, you are advised to settle any outstanding amount as soon as possible.

Q9: Why is EZ-Reload by GIRO facility terminated on my ez-link card?

EZ-Reload by GIRO facility will be terminated upon us receiving notice from your bank that your bank account was closed or in the event that EZ-Link is unable to secure settlement for the outstanding amount owed to us after several attempts to get you to settle the amount owed. In which case, your deposit will be used as settlement of the outstanding amount and will not be refunded to you.

Q10: How do I check my top up transactions?

You can check your last 30 transactions on your ez-link card by presenting your ez-link card at any General Ticketing Machines (GTM) located at MRT /LRT stations.

Q11: Why is there an application fee for EZ-Reload, when application was free under the previous scheme managed by TransitLink?

The application fee of $1.00 is already at a subsidised rate.

Q12: Why is there a convenience fee of $0.15 for each top-up made for EZ-Reload, when this service was free under the previous scheme managed by TransitLink?

Cardholders will benefit from the convenience that this service offers. On top of the automatic top-ups within the public transit network, card holders can also top up their cards at selected merchants which offer this service. The $0.15 fee is to cover the processing cost incurred by EZ-Link for the provision of this premium service. The convenience fee for GIRO top ups is similar to the $0.25 convenience fee that EZ-Link charges for top-ups via EZ-Reload by Card, which is the auto top-up service using credit or debit cards.

Q13: Which banks' accounts are accepted?

Currently, only DBS/POSB savings or current accounts are accepted.

Q14: How do I deactivate the EZ-Reload by GIRO on my ez-link card?

Deactivation can be done at any TransitLink Ticket Office with your NRIC/Passport and your ez-link card(s). Please note that if you have performed one of the following transactions listed below within the past 4 days, you will not be able to deactivate the EZ-Reload facility on the card.

  1. Activation of the EZ-Reload facility
  2. EZ-Reload by GIRO top-up transaction
  3. Settlement of outstanding amount that was owed to EZ-Link for any unpaid auto top-ups.

Q15: I would like to change the EZ-Reload amount e.g. $20 to $50. How do I inform EZ-Link? What are the procedures?

To change the EZ-Reload amount that you have previously applied for, you need to deactivate the EZ-Reload facility and reapply. Please note that application fee applies when you reapply.

Please wait 10 working days after deactivation of the EZ-Reload by GIRO facility for your account to be updated, before you re-apply for the facility.

Q16. Why is EZ-Link stopping the use of manual application forms?

EZ-Link has streamlined the application process to speed up application approval from the current 21 working days to instant approval via self service at more than 730 AXS stations island-wide. In the process, there is also a cost savings being passed on to consumers via a reduction in application fee and convenience fee.

Q17 . What if I do not have a POSB/DBS ATM card?

If you do not have DBS/POSB ATM card, you may wish to apply for EZ-Reload by Card instead (using any Debit/Credit VISA/MC/AMEX/Diners card). You can apply for EZReload by Card via the EZ-Link website at www.ez-link.com.sg.

Q18 . I am unable to complete my application at AXS, and I received an error message. What should I do?

Please contact the EZ-Link Hotline at 6496 8300 (Operating Hours: 0800 - 1800 daily except public holidays) and let us know the error message and the error code. EZ-Link will investigate and advise what you need to do.

Q19. What if I lost my receipt?

You may request for the Autoload Reference Number (ARN, or also known as Collection Slip Number) to be sent to you via SMS. Please call the EZ-Link Hotline at 6496 8300 (Operating Hours: 0800 - 1800 daily except public holidays). Should you need a reprint of the receipt, please contact AXS Hotline at 6560 2727 (Operating Hours: 0800- 2200 daily).

Q20. What if the receipt is stuck at AXS?

You may contact AXS for a reprint of the receipt. AXS Hotline is at 6560 2727 (Operating Hours: 0800- 2200 daily).

Q21. I am already a user of EZ-Reload by GIRO. Will I be able to enjoy the new convenience fee?

Yes it will be applicable for all EZ-Reload by GIRO users with effect from 20 Apr 11.

Q22. I have already sent in my EZ-Reload by GIRO application via manual forms on 18th April 2011. Can I withdraw now?

If we have already processed the application and submitted it to the bank, we will not be able to withdraw. Please contact the EZ-Link Hotline at 6496 8300 (Operating Hours: 0800 - 1800 daily except public holidays) with your application particulars for us to check on your application status.