We refer to the article, “Unauthorised transaction on EZ-Link’s FEVO Card” by Straits Times on 3 May, EZ-Link.
This is not a case of data breach as erroneously reported by ST. No system was compromised.
We would like to assure EZ-Link CEPAS cardholders that the unauthorised transactions applies to EZ-Link’s FEVO Mastercard cards, and does not apply to all local EZ-Link CEPAS cards used in Singapore for transit.
EZ-Link was the first to detect these suspicious overseas transactions made to FEVO Mastercard cards and immediately took proactive action to investigate and block these cards from similar fraudulent transactions to protect our cardholders.
EZ-Link has also informed all affected cardholders about the unauthorised transactions. We have blocked their cards for security reasons and the affected amounts have been refunded to them. As an added precaution, EZ-Link has deactivated all affected cards and is in the process of issuing replacement cards to affected customers at no cost.