Life at EZ-Link

We embark on great things to make a difference, for Singapore

We think out of the box for inspiration to create the best experience for our customers

We encourage curiosity and prioritise to make learning as part of our growth

We listen and trust in our people to take ownership and make sound decisions

Teamwork is our core. We embrace social interactions to get to know our colleagues better

Join Us to make an impact

To apply, please email to hr@ezlink.com.sg

Operations Officer – 6 months contract

Are you thoroughly meticulous and people-oriented, looking for the perfect job to tap on your unique strengths? Love to solve problems by collaborating across multi-disciplinary and external teams? Do you enjoy improving processes and want to help us enhance the user experience of Singapore’s predominant contactless smart card?

Here’s your chance to handle our EZ-Link card operational workflows!

Together with the Senior Manager, you will get the chance to work closely with the different internal work units at EZ-Link as well as external service providers to ensure that processes are completed in accordance to the established service levels.

You will:

– Perform card services transaction processing according to operational processes and optimise processes by recommending new process improvements along the way.

– Support all existing top-up schemes (AXS, DBS ATM, OCBC ATM, SST, UMA, Concessions, etc.) by investigating any queries or disputes, and where applicable facilitate a refund to the affected customer.

– Administer the refund request of EZ-Link cards with external agents such as TransitLink, ensuring that customers’ requests are processed diligently and efficiently within stipulated SLA.

– Process Refund/NFC Deferred Refund/Cashback for EZ-Link cards from customers/ bank partners/external organisations within SLA.

– Facilitate NFC dispute reports and manage blacklist requests in accordance to terms and conditions.

– Reunite Lost & Found Cards with their rightful owners by facilitating investigations and managing refunded/returned cards. This includes ensuring cards are sorted and stored diligently in adherence to established processes.

– Assist the Executive/Manager with administrative support for cards services processes such as reporting, testing and review of procedures.

You should have:

– A Diploma in Business Administration/Management/Banking or related disciplines

– At least 1 year of working experience in banking or prepaid products order processing related positions

– Excellent time management and prioritisation

– Meticulous, analytical and well-organised as your three best traits

– The ability to deliver excellence independently and collaboratively in a team

– A positive attitude and willingness to take up challenges

Software developer

We are seeking a software developer to join our dynamic IT Development team. As a software developer, you will work on developing and implementing EZ-Link’s new services and providing support and enhancement to our existing services.

Roles and responsibilities:

To complete assigned tasks/projects timely in Agile and team product structures:

  • Review requirement and provide technical task list with estimation on effort and schedule
  • Develop and implement new module\service
  • Perform unit level testing of new module\service
  • Support activities in knowledge transfer for new services to phase in to maintenance

To execute the support and maintenance of existing services within BAU team:

  • Investigation of daily issues
  • Ensuring of daily tasks execution and completion
  • Provide fixes/workaround of issues identified

To assist/support tech lead in providing supports to external partners/vendors as well as internal stakeholders

  • Review and clarify technical requirement, interfaces and documentation
  • Advise internal stakeholders on technical and delivery risk assessment

Requirements:

  • Degree in computer science or related discipline
  • Preferably minimum 2-3 years of software development work experience
  • Experience in structured software development process is an advantage
  • Knowledge of C# programming and SQL query will be an added advantage
  • Quick in learning new skills and concepts
  • Able to identify problems at system levels
  • Communication and interpersonal skills

We regret that only shortlisted candidates will be notified.

Assistant Manager/ Deputy Manager, Project Management

We are seeking a dynamic professional to join our Project Management team.

Key responsibilities include:

  • Manage project execution to ensure adherence to budget, project objectives and stakeholders’ requirements
  • Monitor and track project key milestones and deliverables
  • Perform gap analysis and risks assessment to develop response strategies
  • Manage internal and external stakeholders
  • Prepare project status reports
  • Schedule and facilitate meetings
  • Coordinate procurement activities
  • Ensure proper hand over upon production rollout
  • Ad hoc duties as assigned

Minimum qualifications/requirements:

  • Diploma or Bachelor’s Degree in any discipline
  • At least 3 year of experience in project management, preferably in financial industry
  • Good interpersonal and communication skills
  • Positive attitude and meticulous in work
  • Good critical thinking skills
  • Able to work individually as well as a team

We regret that only shortlisted candidates will be notified.

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