We are seeking for a highly motivated individual to join our Customer Service team.

As part of EZ-Link’s Customer Service team, the individual is to manage the needs and demands of our customers’ on their queries on EZ-Link’s products and services with quality customer service and to work closely with internal and external stakeholders to perform customer service duties including:

• Managing customer communications via various customer service channels effectively
• Providing exemplary customer service experience

Key Duties & Responsibilities:

• To be well versed with EZ-Link products and services by having a good understanding of workflows supporting these products
• To handle daily enquiries timely with accurate and relevant information to the customer within stipulated SLA
• To ensure that feedback are correctly routed to the relevant department for investigation or follow up if necessary
• Able to identify potential escalation cases and provide resolution to customer in a professional manner or escalate to CS Manager for further follow-up
• Maintain accurate records of case details and internal/external communications through appropriate feedback channel and CRM tool
• Keeping records of all conversations in database in a comprehensible way in adherence to PDPA and confidentiality standards
• Able to work effectively with both internal and external stakeholders

Minimum qualifications/requirements:

• Diploma or equivalent certifications
• At least 2 years of customer service working experience
• Proficient in written correspondence, Microsoft Office and CRM systems
• Able to multi-task and manage time well
• Meticulous and detail orientated
• A good team player with ability to work well independently
• Positive attitude and willing to take up challenges

We regret that only shortlisted candidates will be notified.

We are seeking a Software Developer to join our IT Development team.
The candidate will be responsible for performing responsibilities that are critical to the delivery of EZ-Link’s products & services.

Responsibilities:

• Development of functionalities to support the Account Base Transaction System, including registration, transaction processing, financial reconciliation, back office support, etc.
• Investigation of new technologies under consideration and produce a report on the findings
• Collaborate with other EZ-Link vendors who are developing related system and software to achieve the desired results.
• Work in the agile software development team, picking up tasks required for the sprints
• Provide training and documentation to support knowledge transfer
• Understanding mobile application release process
• Performing troubleshooting on mobile app related services using tools like Kibana
• Testing and validating requirements with users/customers

Minimum qualifications/requirements:

• Preferably with a Degree in Computer Science/Business Analytics /Information Systems or relevant field
• More than 3 years of software development experience.
• Have knowledge/experience in Agile Methodology
• Proficient in the mobile app tech stack which includes Spring Boot framework, React Native, Java and Swift
• Experience in Java, Kotlin, C#
• Experience or understanding in secured API/Web Service, OAuth framework (Access + Refresh token), Docker container and JWE/JWS is an advantage
• Have experience working with software development project management tools like Slack, Jira, Confluence
• Well organized, good interpersonal, multi-tasking and communication skills

We regret that only shortlisted candidates will be notified.

We are seeking a Business Analyst to join our IT Development team.

The candidate will be responsible for performing responsibilities that are critical to the delivery of EZ-Link’s products.

You will be involved in:

• Fostering Agile principles and methods for requirement gathering
• Understanding the voice of stakeholders to capture the concerns/pain points and be actively involved in solutioning, design processes and opportunities
• Active participation in delivery squad/team from Inception workshops, Development sprint cycle and be involved Post Implementation Reviews.
• Working closely with business units, technology teams and other relevant stakeholders to ensure that they are engaged and actively managed.
• Gathering requirements for IT development projects by conducting interviews, work flow analysis, process analysis, and observation sessions
• Facilitating and clarifying stakeholder’s needs and translating them into requirements, under product owner’s Scope and Direction
• Defining requirements with a level of detail for User Stories, and specifying acceptance criteria that will be used by developers, QA and product owners to ensure that product owner intent is effectively captured

You should have:

• Preferably 1 to 2 years of experience in a Business Analyst or Requirements Analyst role
• At least Diploma with good knowledge of IT or Computer Science
• Listening & Communication skill
• Well organized
• A passion to learn new technology
• Willing to learn
• The ability to work under pressure and in a team

We regret that only shortlisted candidates will be notified.

We are seeking a data engineer to join our dynamic IT Development team. As a data engineer, you will be responsible for the creation and maintenance of analytics infrastructure. You will work on developing, constructing and testing of data related components within EZ-Link’s IT system architecture.

As part of this, you are also responsible for the creation of data set processes used in modeling, mining, acquisition, and verification.

Engineers are expected to have a solid command of common scripting languages and tools for this purpose, and are expected to use this skill set to constantly improve data quality and quantity by leveraging and improving data analytics systems.

Roles and responsibilities:

In this role, you will be:

• Driving the provision and usage of data tools within the organization
• Engaging stakeholders to understand their data needs
• Working within the development team to design the data flow and data storage. You will provide guidelines to developers in implementation, be involved in the provision of the required database/tables, support and develop applications/scripts
• Investigating issues from data point of view whilst supporting stakeholders on the update, automation and mining of data
• Working with business analysts and architects closely towards getting more useful data and more self-service usage of data by stakeholders
• Working with data analyst on initiatives to provide dash boards for important and useful real-time data in a user friendly presentation

Requirements:

• Degree in computer science or related discipline
• Preferably minimum 2-3 years of data analytics experience.
• Have a solid command of common scripting languages.
• The ability to analyse, interpret data to improve quality and quantity.
• Accuracy and attention to detail.

Join us and be part of the team that continuously pushes the boundaries of innovation to produce exciting products and services.

We regret that only shortlisted candidates will be notified.

EZ-Link is a financial services provider for more than 5 million active users, with the widest reach in Singapore’s market. We are building a system to better utilize the large amount of financial transaction data our users generate daily. The insights generated will create strategic value for the organization and allow us to effectively respond to incidents in real-time.

You will be involved in:

• Serving as a Business Intelligence Analyst for extraction and consolidation of statistical data for Management Reporting and tracking of Business KPIs
• Periodic engagements with Management to bring out business value from data insights
• Deep diving into the hyperpersonalisation of customers for targeted marketing
• Servicing data requests (extraction & analysis) from business units
• Driving EZL data strategy and roadmap in building the Data Governance Framework
• Serving as Project Lead to build an Enterprise Data Warehouse for Business Reporting
• An advisory role with deep understanding of relational databases for new business initiatives
• Being self-initiated to take on new projects to improve existing business processes through data science

You are required to have:

• Excellent understanding in SQL databases access and usage
• Excellent proficiency in Microsoft Excel and VBA
• Strong analytical skills and ability to communicate effectively within teams.

You should have:

• Experience with open source community
• Track record in Data Science projects using Python
• Track record in dashboarding using data visualization tools (Tableau/ Power BI)

We regret that only shortlisted candidates will be notified.