Life at EZ-Link

We embark on great things to make a difference, for Singapore

We think out of the box for inspiration to create the best experience for our customers

We encourage curiosity and prioritise to make learning as part of our growth

We listen and trust in our people to take ownership and make sound decisions

Teamwork is our core. We embrace social interactions to get to know our colleagues better

Join Us to make an impact

To apply, please email to hr@ezlink.com.sg

Senior Customer Service Officer

We are seeking for a highly motivated individual to join our Customer Service team.  The individual is required to effectively manage customer communications via various customer service channels. The individual must provide exemplary customer service experience to internal and external customers.

Key responsibilities include:

Case Management

  • Managing multiple responsibilities such as vendor communications and social media escalated cases etc.
  • Maintain discipline case management, monitor and execute timely and appropriate responses and actions.
  • Maintain accurate records of case details and internal/external communications through appropriate feedback channel.
  • Proactively identify and communicate current and potential crises in order to minimize disruptions to ongoing business
  • Keeping records of all conversations in database in a comprehensible way according to PDPA and confidentiality standards

Customer service

  • Investigate and resolve customer issues with stipulated SLAs with required documentation in CRM.
  • Conduct, monitor and facilitate investigations through to resolution
  • Build sustainable relationships and engage customers
  • Strong phone and verbal communication skills coupled with active listening
  • Able to manage external vendors effectively

Minimum qualifications/requirements:

  • Diploma or equivalent certifications
  • At least 3 years of working experience in a call centre environment
  • Proficient in Microsoft Office & Customer Relationship Management (CRM) systems
  • Strong communication (verbal and written) and listening skills
  • Excellent time management and prioritization
  • Meticulous and detail orientated
  • Ability to work independently and collaboratively in a team
  • Positive attitude and willing to take up challenges

We regret that only shortlisted candidates will be notified.

Software developer

We are seeking a software developer to join our dynamic IT Development team. As a software developer, you will work on developing and implementing EZ-Link’s new services and providing support and enhancement to our existing services.

Roles and responsibilities:

To complete assigned tasks/projects timely in Agile and team product structures:

  • Review requirement and provide technical task list with estimation on effort and schedule
  • Develop and implement new module\service
  • Perform unit level testing of new module\service
  • Support activities in knowledge transfer for new services to phase in to maintenance

To execute the support and maintenance of existing services within BAU team:

  • Investigation of daily issues
  • Ensuring of daily tasks execution and completion
  • Provide fixes/workaround of issues identified

To assist/support tech lead in providing supports to external partners/vendors as well as internal stakeholders

  • Review and clarify technical requirement, interfaces and documentation
  • Advise internal stakeholders on technical and delivery risk assessment

Requirements:

  • Degree in computer science or related discipline
  • Preferably minimum 2-3 years of software development work experience
  • Experience in structured software development process is an advantage
  • Knowledge of C# programming and SQL query will be an added advantage
  • Quick in learning new skills and concepts
  • Able to identify problems at system levels
  • Communication and interpersonal skills

We regret that only shortlisted candidates will be notified.

Data Engineer

We are seeking a data engineer to join our dynamic IT Development team. As a data engineer, you will be responsible for the creation and maintenance of analytics infrastructure. You will work on developing, constructing and testing of data related components within EZ-Link’s IT system architecture.

Roles and responsibilities:

In this role, you will be:

– Engaging stakeholders to understand their data needs

– Working within teams to design the data flow and data storage. Provide guidelines to developers in implementation. Provision the required database and support.

– Investigating the day to day issues related to data. Support stakeholders on the update and mining of data.

– Working business analysis closely towards getting more useful data and more self-service usage of data by stakeholders

– Driving the initiative to provide dashboards for important data and user real-time in a user-friendly presentation

Requirements:

  • Degree in computer science or related discipline
  • Preferably minimum 2-3 years of data analytics experience.
  • Have a solid command of common scripting languages.
  • The ability to analyse, interpret data to improve quality and quantity.
  • Accuracy and attention to detail.

Join us and be part of the team that continuously pushes the boundaries of innovation to produce exciting products and services.

We regret that only shortlisted candidates will be notified.

Assistant Vice President/Vice President, Strategic Product Development

As the Head of Strategic Product Development, you will be responsible for conceptualizing and defining the product strategies and roadmap to drive the organization’s digital transformation and business growth. The individual will lead a few product teams to perform industry analysis, incorporate best practices in product planning and development, and collaborate with internal stakeholders in delivering product solutions.

You will be responsible for:

  • Planning and developing the organization’s overarching product development model and translate it into operational strategies to set the strategic context and vision for the product teams
  • Developing the annual product roadmap to ensure a balance of business needs and customer experience priorities in delivering the defined product strategies
  • Leading ideation, development, implementation of new product features/services to gain business growth and enhanced user experience
  • Performing industry and competitors’ analysis to stay relevance to market and ensuring emerging trends are factored into product strategies
  • Leading and coaching a team of product owners, business analysts and technology leads in product delivery
  • Actively participating in architecture and design reviews to understand the technical implementation challenges/trade-offs to ensure business requirements are clearly understood
  • Engaging and influencing stakeholders to ensure cross-functional buy-in and alignment to a shared product vision and strategy

We are looking for candidates with at least 8 years of leadership experience in the e-payment or consumer-facing technology industry. Amongst which, at least 3 years in a certified agile coach capacity.

You need to have/be:

  • Strong product analytical and design background with proven experience in product planing, customer discovery, product development and execution
  • Solid experience in designing and managing digital products and applications
  • Good understanding of Software product delivery
  • A certified agile coach with proven experience in leading and coaching product teams
  • Strong influencing and stakeholder engagement skills
  • A self-starter, positive-thinker and a good team player
  • Entrepreneurial, curious to learn and innovate
  • People leader with strong passion to develop and nurture people

We regret that only shortlisted candidates will be notified.

Assistant Manager/ Deputy Manager, Project Management

We are seeking a dynamic professional to join our Project Management team.

Key responsibilities include:

  • Manage project execution to ensure adherence to budget, project objectives and stakeholders’ requirements
  • Monitor and track project key milestones and deliverables
  • Perform gap analysis and risks assessment to develop response strategies
  • Manage internal and external stakeholders
  • Prepare project status reports
  • Schedule and facilitate meetings
  • Coordinate procurement activities
  • Ensure proper hand over upon production rollout
  • Ad hoc duties as assigned

Minimum qualifications/requirements:

  • Diploma or Bachelor’s Degree in any discipline
  • At least 3 year of experience in project management, preferably in financial industry
  • Good interpersonal and communication skills
  • Positive attitude and meticulous in work
  • Good critical thinking skills
  • Able to work individually as well as a team

We regret that only shortlisted candidates will be notified.