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We are a company that places people at the forefront of the cashless transformation. Our workplace is where ideas are given the opportunity to take root, blossom and make an impact in the world.

Into our 15th year of cashless leadership in Singapore, we seek individuals who dare to imagine, think and do. We are committed to help each individual realise their full potential in their career with us.

Do you have what it takes to join our dynamic team at the forefront of innovation to continuously enhance the journeys of our customers?

Join us and be part of the team to continuously push the boundaries of innovation to produce exciting products and services, enhancing journeys and delighting customers in Singapore and beyond.


Available Positions

To apply, please email to hr@ezlink.com.sg

Senior Customer Service Officer

We are seeking for a highly motivated individual to join our Customer Service team.  The individual is required to effectively manage customer communications via various customer service channels. The individual must provide exemplary customer service experience to internal and external customers.

Key responsibilities include:

Case Management

  • Managing multiple responsibilities such as vendor communications and social media escalated cases etc.
  • Maintain discipline case management, monitor and execute timely and appropriate responses and actions.
  • Maintain accurate records of case details and internal/external communications through appropriate feedback channel.
  • Proactively identify and communicate current and potential crises in order to minimize disruptions to ongoing business
  • Keeping records of all conversations in database in a comprehensible way according to PDPA and confidentiality standards

Customer service

  • Investigate and resolve customer issues with stipulated SLAs with required documentation in CRM.
  • Conduct, monitor and facilitate investigations through to resolution
  • Build sustainable relationships and engage customers
  • Strong phone and verbal communication skills coupled with active listening
  • Able to manage external vendors effectively

Minimum qualifications/requirements:

  • Diploma or equivalent certifications
  • At least 3 years of working experience in a call centre environment
  • Proficient in Microsoft Office & Customer Relationship Management (CRM) systems
  • Strong communication (verbal and written) and listening skills
  • Excellent time management and prioritization
  • Meticulous and detail orientated
  • Ability to work independently and collaboratively in a team
  • Positive attitude and willing to take up challenges

We regret that only shortlisted candidates will be notified.

Software developer

We are seeking a software developer to join our dynamic IT Development team. As a software developer, you will work on developing and implementing EZ-Link’s new services and providing support and enhancement to our existing services.

Roles and responsibilities:

To complete assigned tasks/projects timely in Agile and team product structures:

  • Review requirement and provide technical task list with estimation on effort and schedule
  • Develop and implement new module\service
  • Perform unit level testing of new module\service
  • Support activities in knowledge transfer for new services to phase in to maintenance

To execute the support and maintenance of existing services within BAU team:

  • Investigation of daily issues
  • Ensuring of daily tasks execution and completion
  • Provide fixes/workaround of issues identified

To assist/support tech lead in providing supports to external partners/vendors as well as internal stakeholders

  • Review and clarify technical requirement, interfaces and documentation
  • Advise internal stakeholders on technical and delivery risk assessment

Requirements:

  • Degree in computer science or related discipline
  • Preferably minimum 2-3 years of software development work experience
  • Experience in structured software development process is an advantage
  • Knowledge of C# programming and SQL query will be an added advantage
  • Quick in learning new skills and concepts
  • Able to identify problems at system levels
  • Communication and interpersonal skills

We regret that only shortlisted candidates will be notified.

Executive, Business Support - Business Development (6 months contract)

EZ-Link’s Business Development department is looking for a contract staff (6 months) to support our TRUST program.

Key duties:

  • Assist on-boarding process for merchants
  • Provide training and support for new merchants
  • Provied support for deployment
  • Provide support in organizing events/ product training/ conferences

Qualifications/requirements:

  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field.
  • At least 2 Year(s) of working experience in the related field is required for this position
  • Have good communication skills
  • Able to work independently
  • Able to conduct training tailored to customers’ needs

Executive, Product Sales

EZ-Link is looking for an experienced and highly motivated individual to join the Product Sales team.

Roles & Responsibilities:

  1. Licensing, Thematic Products

Product development and marketing

  • Develop licensed thematic cards and non-card form designs.
  • Work with existing licensors and product manufacturers for development of thematic licensed products.
  • Work with licensors on product approvals, royalty recording and legal agreements.
  • Source new character licenses and business opportunities to expand thematic product offerings
  • Work with manager in establishing product positioning, product campaigns and commercial plans and initiatives.
  • Drive commercial excellence and sales efficiency.
  • Develop and drive marketing campaigns to increase awareness and sales.
  • Gather market information, analyze trends and find opportunities of growth.

Merchandising

  • Source, review and recommend suitable merchandise for upcoming products.
  • Design new product merchandise.
  • Product presentation to business partners and make recommendations.
  1. Relationship Management
  • Build and maintain strong relationship with existing and new licensors.
  • Source for new supplier set-ups across Singapore and in the region.
  • Manage sales channels internally and externally to obtain support for launches.

Minimum qualifications/requirements:

  • Candidate must possess at least a Bachelor Degree in Business Studies/Administration/Management or equivalent
  • Knowledge or experience in product development, e-commerce or sales & marketing is preferred
  • Proficiency in PC software, esp MS Word, Excel and PowerPoint. Knowledge in Adobe (Illustrator & Photoshop) skills preferred
  • Energetic, enthusiastic and highly meticulous with a strong business mind-set
  • High level of self-motivation and accountability
  • Ability to work independently and collaboratively in a team
  • Positive attitude and willing to take up challenges

We regret that only shortlisted candidates will be notified.

Assistant Vice President/Vice President, Strategic Product Development

As the Head of Strategic Product Development, you will be responsible for conceptualizing and defining the product strategies and roadmap to drive the organization’s digital transformation and business growth. The individual will lead a few product teams to perform industry analysis, incorporate best practices in product planning and development, and collaborate with internal stakeholders in delivering product solutions.

You will be responsible for:

  • Planning and developing the organization’s overarching product development model and translate it into operational strategies to set the strategic context and vision for the product teams
  • Developing the annual product roadmap to ensure a balance of business needs and customer experience priorities in delivering the defined product strategies
  • Leading ideation, development, implementation of new product features/services to gain business growth and enhanced user experience
  • Performing industry and competitors’ analysis to stay relevance to market and ensuring emerging trends are factored into product strategies
  • Leading and coaching a team of product owners, business analysts and technology leads in product delivery
  • Actively participating in architecture and design reviews to understand the technical implementation challenges/trade-offs to ensure business requirements are clearly understood
  • Engaging and influencing stakeholders to ensure cross-functional buy-in and alignment to a shared product vision and strategy

We are looking for candidates with at least 8 years of leadership experience in the e-payment or consumer-facing technology industry. Amongst which, at least 3 years in a certified agile coach capacity.

You need to have/be:

  • Strong product analytical and design background with proven experience in product planing, customer discovery, product development and execution
  • Solid experience in designing and managing digital products and applications
  • Good understanding of Software product delivery
  • A certified agile coach with proven experience in leading and coaching product teams
  • Strong influencing and stakeholder engagement skills
  • A self-starter, positive-thinker and a good team player
  • Entrepreneurial, curious to learn and innovate
  • People leader with strong passion to develop and nurture people

We regret that only shortlisted candidates will be notified.

Assistant Manager/ Deputy Manager, Project Management

We are seeking a dynamic professional to join our Project Management team.

Key responsibilities include:

  • Manage project execution to ensure adherence to budget, project objectives and stakeholders’ requirements
  • Monitor and track project key milestones and deliverables
  • Perform gap analysis and risks assessment to develop response strategies
  • Manage internal and external stakeholders
  • Prepare project status reports
  • Schedule and facilitate meetings
  • Coordinate procurement activities
  • Ensure proper hand over upon production rollout
  • Ad hoc duties as assigned

Minimum qualifications/requirements:

  • Diploma or Bachelor’s Degree in any discipline
  • At least 3 year of experience in project management, preferably in financial industry
  • Good interpersonal and communication skills
  • Positive attitude and meticulous in work
  • Good critical thinking skills
  • Able to work individually as well as a team

We regret that only shortlisted candidates will be notified.