Auto Top-up for Account-based EZ-Link Cards

A. Auto Top-up Scheme and Using the EZ-Link App for Upgraded Auto Top-up Related Services

The Auto Top-up (ATU) scheme brings ease and convenience to commuters by automatically adding value to your EZ-Link cards/charms/wearables when the remaining card value falls below $0, for fare payments in transit (MRT/Buses) or at selected non-transit merchants. The pre-selected ATU amount will be deducted from the registered DBS/POSB bank account (via GIRO), registered credit card or via FAST.

Differences between the account-based EZ-Link card and the standard EZ-Link:

Account-based EZ-Link Standard EZ-Link
Overview User Friendly, user is able to perform many of the functions on the EZ-Link app Most functions need to be done at the Ticket office
Threshold trigger amount $3 $0
Multiple trigger Yes (User is able to self-activate and deactivate) No
Deposit No Yes, (Giro- based on trigger amount)
Application Fee No Yes, (Giro, $1 application fee)
Admin Fee (Fail Deduction) No Yes, (Giro, $2 admin fee)
Pre-Authorisation charge No Yes, when balance on card falls below $20
Number of Top up per day Transit- No limit to the top-up

Non-transit- 3 top-up

Transit and Non-transit –

1 top-up per day

Application  Via EZ-Link App Application:

EZ-Link App  (Credit Card)

AXS(GIRO)

Cobrand (Tie Up)

Source of Funds Credit Card, Debit Card Credit Card, GIRO
Activation No Yes (For iOS and non-NFC phone, user require to go Ticket Office.)
Termination Immediate EZ-Link , 7 Days Ticket Office
Refund  Back to SOF Back to SOF
Changes you can make via EZ-Link App – ATU Amount

– Allowing multiple top up in a single transaction for retail

– Change Source Of Funds

– Termination

Change Source Of Funds  only
Auto Top-up Outstanding amount No Yes, if trigger failed from failed deduction from SOF
Blacklist Due to failed Auto Top-up trigger No Yes
Retail acceptance Progressively EZ-Link Acceptance points
Use of card on ERP and EPS No Yes

 

You can link up to maximum of three (3) account-based EZ-Link and/or EZ-Link cards (combined total of 3 cards) on a single Mastercard/Visa credit card or DBS/POSB bank account for new Auto Top-up (ATU) applications.

A maximum of 6 source of funds (not inclusive of bank accounts) can be added to your EZ-Link account.

Yes. You can apply for Auto Top-up (ATU) on your account-based EZ-Link cards/charms/wearables using the EZ-Link app. You can download the EZ-Link App from the Apple App Store and Google Play store. The EZ-Link app is also available from Huawei AppGallery.

You will obtain immediate approval when you register for ATU via the EZ-Link app. The approved application status can be found on the ATU page (tap the ATU button within the EZ-Link app).

No activation is required. You will obtain immediate approval when you register for the ATU facility. The approved application status can be found on the ATU page (tap the ATU button within the EZ-Link app).

Your auto top-up function will automatically be upgraded to the new and improved version. You should be able to see a green tick on the auto-top up button.

Do note of the following as well:

  • The account-based EZ-Link can no longer be used for ERP and carpark charges. If you are using your Auto Top-up card for motoring payments, please do not update your card.
  • The Card balance and trip fares will no longer be displayed on the bus and train readers. However you will be able to receive instant push notification on your trip fare.
  • The process is not reversible

Yes, your current auto top-up service will continue to function as per normal should you decide not to update your EZ-Link to account-based.

No activation is required. You will obtain immediate approval when you register for the ATU facility. The approved application status can be found on the ATU page (tap the ATU button within the EZ-Link app).

  • View Auto Top-up transactions
  • Change Auto Top-up Amount
  • On/Off multi Non-transit Auto Top-up trigger
  • Change Credit Card Expiry Date
  • Change Source of fund
  • Terminate Auto Top-up
  • Card Blocking
  • View Transaction history
  • In App notifications

Kindly ensure that the given bank card has not been previously added to an EZ-Link account. Each source of fund may only be added to a single EZ-Link account, if you wish to use the given bank card in your account, kindly deregister the card and register it again.

For further assistance, please contact the EZ-Link Hotline at 6496 8300, operating daily from 8.00 am to 6.00 pm (except public holidays).

You will see an error message on the screen if your Auto Top-Up (ATU) application is rejected. Please refer to our email for the reason(s) for the rejection and proceed according to the instructions given.

B. AUTO TOP-UP ENABLED ACCOUNT-BASED EZ-LINK CARD USAGE

The multiple top-up mode allows for consecutive top-up transactions to occur on the given card when the remaining card value fall below the threshold after a transaction (After Usage Trigger) or there is insufficient fund to purchase an item (before usage trigger).

Multiple top-up mode: Consecutive top-up transactions will occur if the card value fall below the threshold after a transaction (After Usage Trigger) or there is insufficient fund to purchase an item (before usage trigger).

Single Top-up mode: A single trigger will occur if the card value fall below the threshold after a transaction (After Usage Trigger) or there is insufficient fund to purchase an item (before usage trigger).

Scenario: Auto top-up trigger amount selected is $20,
User purchases an item with a value of $20 and card balance is $10.
Single Top-up Mode: A single top-up will occur on the card
Multiple top-up mode: Top-up transaction will occur on card.

Scenario: Auto top-up trigger amount selected is $20,
User purchases an item with a value of $40 and card balance is $10.
Single Top-up Mode: Transaction will fail as value of item is greater than the single top-up value.

The auto top-up will only be triggered when the remaining card value fall below the threshold after a transaction (After Usage Trigger) or there is insufficient fund to purchase an item (before usage trigger).

Transit transactions: No limit on the Auto Top-up triggers per day

Retail merchants: Daily limit of 3 Auto Top-up triggers per day.

You may login to the EZ-Link account on the EZ-Link mobile app to change the ATU trigger amount.

Yes. The Auto Top-Up (ATU) amount can be changed after the activation of the ATU facility.

  1. Add your account-based EZ-Link to your EZ-Link app
  2. Click on the “ATU” icon
  3. Select “Change” and select your desired ATU amount

Yes. To change the ATU trigger on your account-based EZ-Link card, you will need to login to the EZ-Link account on the EZ-Link mobile app and select your new preferred top-up amount.  Please note that the new trigger mode will be applied to the subsequent top-up transaction.

There can only be one (1) Auto Top-up (ATU) facility on any single account-based EZ-Link card.

For credit card change of SOF: You will need to login to the EZ-Link account on the EZ-Link mobile app and terminate your existing auto top-up facility. The termination will be immediate and you may reapply a new application with the new source of fund.

Yes, for non- transit transactions there is a maximum limit of 3 Auto Top-up transactions per day. Users may select the Auto Top-up triggers’ option either a single per day or multiple triggers per day.

Do note that there the new trigger option will be effective on the next working day

C. FEES AND CHARGES

There are no processing fees, the auto top-up service is free!

The Auto Top-Up (ATU)  is a free service for account-based EZ-Link cards.

This is a pre-authentication charge to ensure that your credit card is valid. The amount will be auto- released by your respective bank after seven (7) days.

No, there will be no held pre-authorisation amount held If the Auto Top-Up (ATU) application is successful.

The delayed charging is due to the different settlement procedures with different merchants, which can take up to 60 days. You may contact the EZ-Link Customer Hotline at 6496 8300, operating daily from 8.00 am to 6.00 pm (except public holidays), to confirm your transactions.

D. COMMUTER ASSISTANCE

To obtain a refund on the remaining card value in your Auto Top-up (ATU) enabled account-based card, you may file the refund at the following channels:

  • EZ-Link app
  • IBanking
  • Ticket office (Deferred refund)

The remaining monies on your card will be credited to your credit card or DBS/POSB bank account that is linked with ATU, subject to the terms and conditions of refund for ATU enabled account-based EZ-Link cards.

Registered users may file for a card blocking of the account-based card via the EZ-Link app.

The lost card will be invalidated within 30 minutes hours from the time of report.

It will take 14 working days from the date of the loss report to process the refund. Once the account-based EZ-Link card is reported lost, you will not be able to cancel the loss report and/or reuse the card even if the card is found, for security reasons.

E. OTHER INFORMATION

No. the auto top-up enabled account-based EZ-Link card is not accepted for carpark and ERP payments.

All account-based EZ-Link (including Auto Top-up (ATU) enabled account-based EZ-Link cards) can be used at selected  retail merchants here.

or any merchant you spot with the following decal/wobbler:

The two cards are not distinguishable physically. However, you can have your card checked at any TransitLink Ticket Office, General Ticketing Machine or Assisted Service Kiosk to verify if it is on the Auto Top-Up (ATU) scheme.

You may also login to the EZ-Link App to validate if the given card is on the Auto Top-up scheme.

Yes, there is a monthly statement provided, the statement will display the Auto top-up transactions in your associated bank/ card account as ‘EZ-Link Pte Ltd’

Yes, a notification will be issued from the EZ-Link app