‘SimplyGo’ (also known as Account-based ticketing) brings more ease and convenience to commuters by widening the range of e-payment options in transit.

To enjoy the benefits of SimplyGo, commuters may use their:

1. Contactless bank card or mobile wallet, or
2. [New!] Account-based EZ-Link cards

From 28 January 2020, commuters will be able to update their current EZ-Link cards to be onboard SimplyGo. Alternatively, they can get a new account-based EZ-Link card from any TransitLink Ticket Office.

With an account-based EZ-Link card, commuters will be able to enjoy online mobile services, such as topping up card value and viewing of fare expenditure on the EZ-Link app.

Commuters can also access their travel history and transactions by creating a TL SimplyGo account on the TransitLink SimplyGo Portal or via the TL SimplyGo app.

An account-based EZ-Link card refers to an EZ-Link card that is compatible with the account-based ticketing system.

It is printed with the new CEPAS logo on the back of the card.

Please note that the new CEPAS logo will only be printed on the new Upgraded EZ-Link cards. There will be no physical differences if you upgrade your existing EZ-Link card.

Please note that the new CEPAS logo will only be printed on the new account-based EZ-Link cards. There will be no physical differences if you update your existing EZ-Link card.

With an account-based EZ-Link card, you can enjoy the following benefits:

• Top up your account-based EZ-Link card on the go with the EZ-Link app on your Android or iOS devices.
• Keep track of your fare expenditure easily through your registered EZ-Link account.
• Get notified on low balances with push notifications by the EZ-Link app.
• Block your card using the EZ-Link app if you lose your card. Your card will be blocked within 30 minutes from the date/time of loss report.
• Top up only what you need to better manage your travel budget.
• Earn reward points that will allow you to exchange for exciting offers and limited deals.

Access your travel history and transactions through your TL SimplyGo account on the TransitLink SimplyGo Portal and via the TL SimplyGo app

You may update your current EZ-Link card* or EZ-Link charms at General Ticketing Machines and Add Value machines.

If you are updating your EZ-Link card in-between a journey, the next trip will be considered a new journey and you will not be able to enjoy distance-based fares. Hence, please ensure that you complete the journey before updating your card to avoid being overcharged.

You can also purchase an account-based EZ-Link card at any TransitLink Ticket Office from 28 January 2021 onwards. Do ask for an account-based EZ-Link card specifically.

*Contactless bank cards that come with EZ-Link functionality cannot be updated to account-based at the moment.

If you are unable to update your EZ-Link card at the General Ticketing Machines or Add Value Machines, please approach any TransitLink Ticket Office or Passenger Service Centre for assistance.

Please contact EZ-Link Hotline at 6496 8300 from 8am to 6pm daily, except on public holidays, if you require further assistance.

The process cannot be reversed.

The existing balance in your card will not be affected by the update. It will be transferred over in entirety to the account-based EZ-Link card.

To get started, please download the EZ-Link app from the Play Store (Android users) or Apple Store (iPhone users). Thereafter, please follow the steps below:

You can check if your card is an account-based EZ-Link card via the following channels:

You can pay for both train and public bus fares (basic, premium and express bus services) with your account-based EZ-Link card.

Your account-based EZ-Link card can only be used to pay for fares on premium bus services operated by public transport operators (i.e. SMRT, SBST, Go-Ahead Singapore, etc).

To identify buses operated by the public transport operators (basic, premium and express bus services), check if they are installed with a standard card reader as shown below.

You can also use your account-based EZ-Link card at selected retail merchants with the following wobbler/decal displayed:

Click here for a full list of merchants.

Please take out the card you intend to use from your bag or wallet so that you tap only one contactless card (e.g. Account-bassed EZ-Link card, Mastercard, NETS, Visa, EZ-Link, NETS FlashPay or Concession Card) when using the transit system. This is similar to retail purchases, where you would present one card for payment.

If several contactless cards are detected, more than one card may be charged.

Ensure that you always tap in and out using the same card. This prevents the system from considering the entry and exit as two separate transactions.

To travel on public transport, simply take out your account-based EZ-Link card and tap on the MRT/LRT fare gantry, or bus fare readers when boarding and alighting*. Please use the same card for entry and exit.

The fare reader will display “Account Usage” when your card has been successfully transacted, as shown below.

*If the card reader at the point of boarding or alighting emits a green light when you tap your card on it, this means that your card’s entry/exit has been recorded. If the card reader at the point of boarding or alighting emits a red light when you tap your card on it, this means your card has been rejected.

Transactions are not be displayed instantaneously on the fare reader as they are carried out through the backend system.

Your fare expenditure will be available for viewing and tracking on the EZ-Link app. Please enable your push notification via the EZ-Link app to receive fare estimations per trip.

To access your detailed travel history and transactions, please create a TL SimplyGo account on TransitLink SimplyGo Portal or via TL SimplyGo app, and add your travel card in the ‘My Cards’ tab.

Commuters can also conduct similar checks at General Ticketing Machines

Commuters who use an account-based EZ-Link card for public transport will continue to enjoy existing card fares. Please refer to www.ptc.gov.sg/regulation/bus-rail/fare-structure for more information on fares.

a. You may be tapping with more than one payment card.

If you are tapping a wallet containing multiple cards (e.g. Contactless bank card (Mastercard, NETS Tap or Visa), ez-link or NETS FlashPay cards), the fare reader may not be able to correctly identify the card you wish to travel with. An incorrect transaction may occur or you may see the following error message

Please take out the card you intend to use from your wallet or bag so that you tap only one card at the fare device to enter and exit. Do remember to always tap in and out with the same card.

b. Your card may have insufficient value.

You will not be able to continue using your account-based EZ-Link Card for travelling if you have insufficient card balance. You will encounter the following messages on the fare devices (as shown in the pictures below).

Please top up your card in order to continue your journey.c

c. Your card may be damaged.

If you experience repeated declined transactions, please use another travel card to continue your journey.

You may wish to contact EZ-Link Hotline at 6496 8300 if you encounter difficulties using an Upgraded EZ-Link Card.

This is similar with current EZ-Link cards. A minimum travel value of $3 is necessary to ensure that there is sufficient card balance, even for the longest journey.

If there is insufficient card balance on the account-based cards, commuters may have to wait for up to 10 minutes after topping up the cards before using the card. This is to allow the system to lift the backend temporary freeze (triggered when balances fall below $3) and so that the cards to be used again.

Commuters are encouraged to maintain sufficient travel balance to avoid disruption to their journey and sign up an account with EZ-Link or SimplyGo, which will push low balance notifications.

We will also continue to work towards enhancing the system to reduce the waiting time, where possible.

You can top up your account-based EZ-Link card through the following channels:

• EZ-Link app
• General Ticketing Machines (GTMs)
• Top-Up Machines (TUMs)
• Assisted Service Kiosks (ASKs)
• Top-Up Kiosks (TUKs)
• Add Value Machines (AVMs)
• TransitLink Kiosks (TL Kiosks)
• TransitLink Ticket Offices

Your new card balance may take up to 10 minutes to be updated to the system.

You will be able to use the card for fare payment on public transport (i.e. MRT/LRT, buses by public transport operators) and retail merchants who are accepting account-based EZ-Link card payments here.

Account-based EZ-Link cards cannot be used to pay for ERP and carpark charges.

You can also use your account-based EZ-Link card at selected retail merchants with the following wobbler/decal displayed:

Click here for a full list of merchants.

Please visit any TransitLink Ticket Office for a refund of the remaining value in your damaged card.

As the damaged card will be retained by the Ticket Office to process your refund, please use another EZ-Link card to continue your travel.

You may wish to contact EZ-Link Hotline at 6496 8300 if you encounter difficulties using an account-based EZ-Link card.

You may block your card via the EZ-Link App to prevent further misuse and get refunded for any remaining stored value if you have registered your card in the app Log in your EZ-Link account and select the card to block by clicking on ‘My Cards’ and then on the ‘Card Blocking’ button. Do note that your card will be blocked within 30 minutes from date/time of loss report.

Alternatively, please call our customer service team at 6496 8300 between 8am to 6pm (operates daily except on public holidays).

During non-operating hours, you can leave us a voicemail and we will contact you within the next working day. In your voice mail, please provide your name, contact number and account-based EZ-Link card CAN ID (which can be found on the back of your card).

“Available Balance” refers to the amount you have left in your account after deducting all transactions, including those that are pending.

“Estimated Fare” is an estimation of the fare for your recent trips. Under the Distance Fares system, trips made within the same journey will be consolidated before the fare is finalised. Hence, your fare will be indicated as “Estimated Fare” in your travel transaction history before it is finalised.

Yes, you will be alerted by an instant push notification from the EZ-Link app when your ‘Available Balance’ falls below the minimum balance of $3.

We encourage users to adopt a good habit of maintaining sufficient card balance for a smooth travelling experience. Alternatively, please sign up for the auto top-up service so that your card will be topped up automatically when there is insufficient value for your next ride.

You do not need to have the physical card with you to perform the in-app top up if the account-based EZ-Link card has been added to the EZ-Link app. You can use e-Payment methods such as Mastercard, Visa Credit cards and PayLah! for your top-ups.

Follow the steps below to top up your account-based EZ-Link card:

No, there are no additional charges for top-ups performed using the EZ-Link app.

Yes. You can add your family member’s account-based EZ-Link cards to your EZ-Link app to top up, without the need for their cards to be present.

Please reset your password in-app.

If there are any discrepancies in your travel transactions, please use the TransitLink SimplyGo Portal or TL SimplyGo app to submit claims for the travel transactions that are linked to your SimplyGo account via the “My Claims” page.

Under the Distance Fares system, trips made within the same journey will be consolidated before the fare is finalised. Hence, your fare will be indicated as ‘Estimated Fare’ (denoted by ) in your travel transaction history before it is finalised. Please file your claim only after the fare has been finalised (denoted by ). Claims must be filed within 14 days after the date of fare transaction. Please also note that you can only view up to the last 180 days of your transaction history.

Commuters who have not signed up for a SimplyGo account or linked their cards to their account, can do so on the TransitLink SimplyGo Portal (www.simplygo.com.sg) or TL SimplyGo app.

For Rail

A posting of Incomplete Rail Transaction will be reflected in your statement as “Missing Entry” / “Missing Exit”, if the point of entry or exit is not recorded in the SimplyGo system. A flat fare of $2.10 will be charged, regardless of the distance travelled.

A posting of Rail Overstay Charge will be reflected in your statement as “*”, if you exceed the time limit allowed for exiting a station. In this case, you will be charged an additional fee of $2.10, on top of the actual fares incurred.

For Buses

Similar to train, a posting of incomplete transaction will be reflected in your statement as “Missing Entry” / “Missing Exit”, if the point of entry or exit on your bus journey is not recorded in the SimplyGo system.

If there is a missing entry, the ride will be charged from the first stop of the bus route to the point of exit.

If there is a missing exit, the ride will be charged from the point of entry to the end of the bus route.

Commuters who face issues at the point of boarding or alighting may approach the officers at the Passenger Service Centre or Bus Captains for assistance.

If you experience repeated declined transactions, please use another travel card to continue your journey.

You may wish to contact the EZ-Link Hotline at 6496 8300 if you encounter any difficulties using an Ungraded EZ-Link card.

For such enquiries, please contact EZ-Link Hotline at 6496 8300 or visit our website here.