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Please quickly contact our hotline at telephone number 6496 8300 during the hours of 8.00 am to 6.00 p.m. with one or more of the following information:

  • Name of the Account Holder.
  • NRIC or passport number of the Account Holder.
  • Engraved identification number of the affected EZ-Reload by Card Enabled ez-link card(s).

In the event that the Lost ez-link Card is discovered outside of the hotline operating hours, you may leave a voice mail reporting the loss with the above details. EZ-Link will attend to the loss report the next working day.

Security Alert: We’ve noticed an increased number of phishing emails and fake advertisements and bogus webpages involving EZ-Link. Please be aware of such activities and click here for more details.