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Q1: How many ez-link cards can I link to my American Express/Diners Club/MasterCard/VISA credit, debit or charge card account?

You can link up to 7 ez-link cards to each American Express/Diners Club/MasterCard/VISA credit, debit or charge card account.

Q2: Can I apply EZ-Reload for my children and parents who are concession cardholders?

The EZ-Reload facility offered by EZ-Link is only available for cards issued by EZ-Link. As concession cards are issued by LTA and managed by TransitLink, you may find out more on the services provided for the card at www.transitlink.com.sg (Go to “Auto Top-up for Concession Cards”).

Q3: What if I want to link up to more than 7 EZ-Link using the online application?

You would need to link them to another American Express/Diners Club/MasterCard/VISA credit, debit or charge card account.

Q4: How do I check on the application status?

If you apply for EZ-Reload via American Express/Diners via the online form, an email will be sent to you within 24 hours upon submission of your online application. Within the subsequent 5 working days, you will be notified by email on the status of your application. Alternatively, you can check your application status by keying in your NRIC or passport number at our website here.

If you apply for EZ-Reload via the EZ-Link app with Mastercard/Visa, you can tap on the Auto Top Up (EZ-Reload) button on the EZ-Link app to check on the status.

Q5: Its been more than a week since I submitted my online application, I have yet to hear from you. What is happening to my online application?

You can check your application status by keying in your NRIC or passport number at our website here. If you do not see your application status at this query, we did not receive your application. Please submit your application again.

If you require further assistance, please send us an email stating your full name and NRIC/Passport number via our feedback form. We will investigate and reply you within 3 working days. Alternatively, you may call the EZ-Link’s Hotline at 6496 8300.

Q6: My online application has been rejected. What should I do?

Please check the rejection reason for your application as stated in the email and proceed with the instructions given.

If you require further assistance, please send us an email stating your full name and NRIC/Passport number via our feedback form. We will investigate and reply you within 3 working days. Alternatively, you may call the EZ-Link’s Hotline at 6496 8300.

Q7: Is this online application secure?

The application page is protected by a Secure Socket Layer (SSL) certificate. It is a standard secure protocol used by other banks and financial institutions.

Q8: Which banks' cards are accepted?

Credit, debit and charge cards by Mastercard and VISA are accepted for EZ-Reload applications on the EZ-Link app. American Express and Diners are accepted for online applications of EZ-Reload via the website.

Q9: My ez-link card is already on the Auto Credit Card Top-up facility, can I still apply for EZ-Reload facility?

The Auto Credit Card Top-up facility is the same as EZ-Reload. Each ez-link card can only be activated for one Auto Top-up facility. If you wish to make a change in top-up amount or change of credit card, you will need to deactivate the other Auto Top-up facility at any TransitLink Ticket Office, subject to the terms and conditions of termination of the facility.

Q10: I would like to change my EZ-Reload (Auto Top-Up) amount. How do I inform EZ-Link? What are the procedures?

To change the auto top-up amount that you have previously applied for, you need to deactivate the EZ-Reload facility and reapply. Deactivation can be done at any TransitLink Ticket Office with your NRIC/Passport and your ez-link card(s). Please allow at least 7 working days for your account to be updated before reapplication.

Please note that if you have performed one of the following transactions listed below within the past four days, you will not be able to deactivate the EZ-Reload facility. Please wait for another 7 days for your account to be updated, before you deactivate the facility.

  1. Activation of the EZ-Reload facility
  2. Auto Top-up
  3. Settlement of outstanding amount

Q11: I have not activated the auto top-up function and I want to change the auto top-up amount. What are the procedures?

As your card has not been activated, please call 6496 8300 for assistance on terminating the existing Auto top-up application for your card before reapplying with your desired auto top-up amount.

Q12: My bank has renewed my credit card number/ I have changed my credit card number. How do I inform EZ-Link? What are the procedures?

If there is a change of your credit card number due to card upgrade or replacement of a lost card, you will need to deactivate the Auto Credit Card top-up facility immediately and reapply. Deactivation can be done at any TransitLink Ticket Office with your NRIC/Passport and your ez-link card(s). Please allow at least 7 working days for your account to be updated before reapplication.

Please note that if you have performed one of the transactions below in the past four days, you will not be able to deactivate the EZ-Reload facility. Please wait for another 7 days for your account to be updated, before you deactivate the facility.

  1. Activation of the EZ-Reload facility
  2. Auto Top-up
  3. Settlement of outstanding amount

Q13: How do I deactivate the EZ-Reload facility?

Deactivation can be done at any TransitLink Ticket Office with your NRIC/Passport and your ez-link card(s). Should you wish to reapply, kindly wait for7 working days for your account to be updated before reapplication.

Please note that if you have performed one of the transactions below in the past four days, you will not be able to deactivate the EZ-Reload facility. Please wait for another 7 days for your account to be updated, before you deactivate the facility.

  1. Activation of the EZ-Reload facility
  2. Auto Top-up
  3. Settlement of outstanding amount

Q14: How would I know when my EZ-Link is ready for activation after submitting my application via the online form/EZ-Link app?

For online applications, you will be given the ARN code (collection slip number) via email for successful applications. The collection slip number (consists of 12 digits) allows you to activate the facility at any TransitLink Ticket Office. The collection slip number is unique for each application for each ez-link card.

For applications made via the EZ-Link app, you will be prompted to tap your EZ-Link against the NFC antenna of your phone for Android phone users. Upon successful syncing, your EZ-Reload would be activated.

For iOS users, upon successful application, you will see a 12-digit ARN code (or collection slip number) on your EZ-Link app. Please use it to activate the facility at any General Ticketing Machine or TransitLink Ticket Office. The collection slip number is unique for each EZ-Link application and will appear on the EZ-Link app whenever you click on the EZ-Reload button, until you have successfully activated EZ-Reload on your EZ-Link.

Q15: When and where does auto top-up occurs on my ez-link card?

Once the EZ-Reload facility has been activated on an ez-link card, auto top-up occurs when the remaining value of the ez-link card is insufficient to pay for your next payment transaction when used on any train gates, bus devices for payment. Auto top-up will also occur under the same circumstance at retail touchpoints which accept EZ-Link as a payment option except for certain merchants. For full list, please click here.

Example: Assume that you have activated the EZ-Reload facility on your EZ-Link for $30.00, and there is a remaining stored value of $2.50 on your EZ-Link and the journey cost $2.70:
When you tap your ez-link card at a train gate, the auto top-up will occur, because there is a minimum required remaining value of $3.00 on entering the train gate. Hence when you exit, the new value of your card will show $29.80
When you tap your ez-link card at a bus device (e.g. Express Bus service), the auto top-up will occur when you exit as it has calculated that the total journey is more than the value left on the card, hence the new value shown at the EXIT bus device will be $29.80.

Q16: Are there any charges for EZ-Reload (Auto Top-Up) service?

EZ-Reload is a free service when you sign up via the EZ-Link app, with any Visa or Mastercard.

Find out how: https://www.ezlink.com.sg/ez-reload-on-ez-link-app

A $0.25 convenience fee is charged for each EZ-Reload top-up for Amex or Diners cardholders.

The convenience fee is levied to cover bank charges for credit card services, used to extend the following benefits to you:

  • Convenience of having consolidated billing via credit card statements
  • Remove any worry about insufficient balance in your bank accounts
  • Various rewards offered by the respective issuing banks

Q17: Why is there a $0.50 charged to my bank card when I applied for EZ-Reload (Auto Top-Up)?

This is a pre-authentication charge to ensure that your bank card is valid. This charge will be released after 7 days.

Q18: Where can I use my activated EZ-Reload EZ-Link now?

You may use your activated EZ-Reload ez-link card at all bus and train readers and progressively at merchant outlets which accept the use of ez-link card for payment.

Q19: Can I choose to link EZ-Reload from my bank account?

You can link your ez-link card to your DBS / POSB bank account with EZ-Reload by GIRO. Applications are via AXS machines island-wide. Find out the locations of AXS machines

Q20: What happens if I lose my ez-link card?

Please call EZ-Link’s Hotline at 6496 8300 to make a lost report on your ez-link card. Should you call after office hours, please leave a voicemail and your lost report will be lodged. The remaining monies left on your ez-link card, subject to the terms and conditions of refund of cards on the EZ-Reload facility, will be refunded back to your credit/debit and charge card account.

Q21: What happens if I lose my PAssion ez-link card that is has the EZ-Reload facility activated?

Please call the PA Hotline at 62255322 to make a lost report on your ez-link card. Should you call after office hours, please leave a voicemail and your lost report will be lodged. The remaining monies left on your ez-link card, subject to the terms and conditions of refund of cards on the EZ-Reload facility, will be refunded back to your credit/debit and charge card account.

Security Alert: We’ve noticed an increased number of phishing emails and fake advertisements and bogus webpages involving EZ-Link. Please be aware of such activities and click here for more details.