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Q1: How do I apply for EZ-Reload?

You can apply for EZ-Reload with a Mastercard or Visa card via the EZ-Link app that can be downloaded from Google Play Store or App Store. You can also apply for EZ-Reload by GIRO.

Q2: How many EZ-Link can I link to my Mastercard/Visa credit card account?

You can link up to three EZ-Link to each Mastercard/Visa credit card account.

Q3: Can I apply EZ-Reload for my children and parents who are concession cardholders?

The EZ-Reload facility offered by EZ-Link is only available for cards issued by EZ-Link and not for concession cards that are issued by LTA and managed by TransitLink. You may find out more about the services provided for concession cards at www.transitlink.com.sg (Go to “Auto Top-up for Concession Cards”).

Q4: What if I want to link up to more than three EZ-Link using the EZ-Link app?

Please link them to another Mastercard/Visa credit card account.

Q5: How do I check my EZ-Reload application status?

Please tap on the EZ-Reload (Auto Top Up) button in the EZ-Link app to check your application status.

Q6: It has been more than a week since I submitted my EZ-Reload application via the EZ-Link app, but I have yet to hear from anyone. What is happening to my application?

You should obtain immediate approval when you register via the EZ-Link app.

Should you wish to check your application status, please tap on the EZ-Reload (Auto Top Up) button in the EZ-Link app. . Please submit your application again.

If you require further assistance, please drop us an email at customerservice@ezlink.com.sg, stating your full name, contact number and CAN ID of your ez-link card. We will investigate and reply you within 3 working days. Alternatively, you may call the EZ-Link’s Hotline at 6496 8300.

Q7: My EZ-Reload application has been rejected. What should I do?

Should your application be rejected, you will see an error message on the screen. Please check our email for the rejection reason(s) and proceed according to the given instructions.

If you require further assistance, please send us an email stating your full name and 16-digit CAN. We will investigate and reply you within three working days. Alternatively, you may call the EZ-Link’s Hotline at 6496 8300, from 8am to 6pm daily, except public holidays.

Q8: Is application via the EZ-Link app secure?

The application page is protected by a Secure Socket Layer (SSL) certificate. It is a standard secure protocol used by other banks and financial institutions.

Q9: What payment modes are accepted for EZ-Reload applications?

Credit cards by Mastercard and Visa and GIRO are accepted for EZ-Reload applications.

Q10: Can I apply for EZ-Reload using my American Express or Diners Club card?

From 1 August 2019 onwards, we no longer accept EZ-Reload applications using American Express or Diners Club cards.

Q11: Why is EZ-Link terminating EZ-Reload application with American Express/Diners Club cards?

The termination is due to the significant decline in the demand for EZ-Reload by American Express/Diners Club applications over the years.

Q12: If I am an existing EZ-Reload user who has linked my EZ-Link to an American Express or Diners Club card, will I still be able to continue using the service?

The auto top-up service for EZ-Reload users who have linked their EZ-Link to American Express/Diners Club cards will cease on 16 November 2019.

If you would like to continue enjoy auto topping up with EZ-Reload, please switch your American Express/Diners Club card to a Mastercard or Visa credit card via the EZ-Link app before 16 November 2019. The EZ-Link app can be downloaded from Google Play Store or App Store.

However, should you wish to terminate your EZ-Reload, please terminate your EZ-Reload account by going to any TransitLink Ticket Office with your NRIC/Passport and your EZ-Link.

Q13: Will there be any convenience fee charges for switching cards or payment mode for EZ-Reload?

There are no convenience fees for EZ-Reload with Visa/Mastercard credit card and for EZ-Reload with GIRO. However, please note that the following applies for sign-ups via GIRO:

  • $1 application fee per EZ-Link;
  • A refundable deposit equivalent to the chosen EZ-Reload by GIRO top-up amount for each EZ-Link; and $2 administrative fee for each unsuccessful deduction from your bank account

Q14: Am I still able to use my current EZ-Link when I terminate the EZ-Reload service with American Express/Diners Club card?

Yes, you will still be able to use your existing EZ-Link as long as it is still valid. You will just no longer be able to auto top up your EZ-Link.

Q15: After terminating my EZ-Reload linked to my American Express/Diners Club card, can I apply for EZ-Reload again with the same EZ-Link?

Yes, you may apply for EZ-Reload with the same EZ-Link.

Do note that if you wish to continue enjoy the auto top up service without any breaks, you may simply switch your existing payment method from American Express/Diners Club to a Mastercard or Visa credit card before 1 November 2019 via the EZ-Link app as shown below.

 

The EZ-Link app can be downloaded from Google Play Store or App Store.

Should you choose to terminate your existing EZ-Reload first before re-applying, please proceed to any TransitLink Ticket Office to terminate EZ-Reload and thereafter wait for seven working days before re-applying for EZ-Reload.

Q16: I do not have a credit card. Am I able to use a debit or charge card to apply for EZ-Reload?

No, EZ-Link has ceased EZ-Reload application via charge or debit card with effect from July 2019. However, you may apply for EZ-Reload with your GIRO account.

Q17: My EZ-Link is already on the Auto Credit Card Top-up facility, can I still apply for EZ-Reload?

The Auto Credit Card Top-up facility is the same as EZ-Reload. Each EZ-Link can only be activated for one Auto Top-up facility.

Q18: I would like to change my EZ-Reload (Auto Top-Up) amount. How do I inform EZ-Link? What is the procedure?

To change the auto top-up amount that you have previously applied for, please terminate EZ-Reload and re-apply. Termination can be done at any TransitLink Ticket Office with your NRIC/Passport and your ez-link card(s). Please allow at least seven working days for your account to be updated before re-applying.

Please note that if you have performed any one of the following transactions within the past four days, you will not be able to terminate the EZ-Reload facility:

  • Activation of EZ-Reload
  • Auto Top-up
  • Settlement of outstanding amount

Please wait for another seven days for your account to be updated, before terminating the facility.

Q19: I have not activated the auto top-up function and I want to change the auto top-up amount. What is the procedure?

If your EZ-Reload has not been activated, you can request to terminate it online before re-applying with your desired auto top-up amount.

Q20: My bank has renewed my credit card number/ I have changed my credit card number. How do I inform EZ-Link? What are the procedures?

If there is a change of your credit card number due to a card upgrade or replacement of a lost card, you can simply change your payment method for EZ-Reload and add in your new Mastercard/VISA credit card via the EZ-Link app as shown below.

The EZ-Link app that can be downloaded from Google Play Store or App Store.

Should you wish to terminate your EZ-Reload before re-applying, you may do so at any of the TransitLink Ticket Offices with your NRIC/Passport and your ez-link card(s). Please allow at least seven working days for your account to be updated before re-applying.

Please note that if you have performed one of the following transactions in the past four days, you will not be able to terminate EZ-Reload:

  • Activation of EZ-Reload
  • Auto Top-up
  • Settlement of outstanding amount

Please wait for another seven days for your account to be updated, before terminating the facility.

Q21: How do I terminate EZ-Reload?

Termination can be done at any TransitLink Ticket Office with your NRIC/Passport and your EZ-Link. Should you wish to re-apply, kindly wait for seven working days for your account to be updated before re-applying.

Please note that if you have performed one of the following transactions in the past four days, you will not be able to terminate EZ-Reload:

  • Activation of the EZ-Reload facility
  • Auto Top-up
  • Settlement of outstanding amount

Please wait for another seven days for your account to be updated, before terminating the facility.

Should you wish to refund your ez-link card, kindly do so at any TransitLink Ticket Offices. Please bring along your NRIC/Passport and your EZ-Link. A deferred refund will be processed and the remaining value will be returned to your credit card/bank account.

Q22: How would I know when my EZ-Link is ready for activation after submitting my application via the EZ-Link app?

For Android phone users, you will be prompted by the app to tap your EZ-Link against the NFC antenna of your phone. Upon successful syncing, your EZ-Reload would be activated.

For iOS users, upon successful application, you will see a 12-digit ARN code (or collection slip number) on your EZ-Link app. Please use it to activate the facility at any General Ticketing Machine or TransitLink Ticket Office. The collection slip number is unique for each EZ-Link application and will appear on the EZ-Link app whenever you click on the EZ-Reload button, until you have successfully activated EZ-Reload for your EZ-Link.

Q23: When and where does auto top-up occur on my EZ-Link?

Once the EZ-Reload facility has been activated on an EZ-Link, auto top-up will occur when the remaining value of the EZ-Link is insufficient to pay for your next transaction at any train gate or bus device. Auto top-up will also occur at retail touchpoints which accept EZ-Link as a payment option except for certain merchants. For full list of EZ-Link acceptance merchants, please click here.

Example: Assume that you have activated EZ-Reload on your EZ-Link for $30.00, and there is a remaining stored value of $2.50 on your EZ-Link and the journey cost $2.70:

When you tap your EZ-Link at a train gate, the auto top-up will occur, because of the minimum remaining value of $3.00 required for going through the train gate. Hence when you exit, the new value of your card will be shown as $29.80.

When you tap your EZ-Link on a bus device (e.g. Express Bus service), the auto top-up will occur when you exit as it has calculated that the fee for the total journey is more than the balance value on the card, hence the new value shown at the EXIT bus device will be $29.80.

Q24: Are there any charges for EZ-Reload (Auto Top-Up) service?

No, EZ-Reload is a free service, as long as you use a Mastercard or Visa card to apply.

Q25: Why is there a $0.50 charged to my bank card when I applied for EZ-Reload (Auto Top-Up)?

This is a pre-authentication charge to ensure that your bank card is valid. This charge will be released after seven days

Q26: After activation of EZ-Reload, where can I use my EZ-Link?

You may use your EZ-Link at all bus and train readers and at those merchant outlets which accept EZ-Link for payment.

Q27: Can I choose to link EZ-Reload from my bank account?

You can link your EZ-Link to your DBS / POSB bank account with EZ-Reload by GIRO. Applications can be made at AXS machines island-wide. Find out the locations of AXS machines

Q28: What happens if I lose my EZ-Link?

You can simply use the EZ-Link app to block your lost EZ-Link, or call EZ-Link’s Hotline at 6496 8300. Please register your EZ-Link on the EZ-Link app now as card blocking only applies to registered EZ-Link. Should you call after office hours, please leave a voicemail to lodge your lost report.

The remaining monies left on your EZ-Link, subject to the terms and conditions of refund of cards on the EZ-Reload facility, will be refunded back to your credit card account.

Q29: What happens if I lose my PAssion ez-link card with an activated EZ-Reload?

Please call the PA Hotline at 62255322 to make a lost report on your ez-link card. Should you call after office hours, please leave a voicemail to lodge your lost report. The remaining monies left on your ez-link card, subject to the terms and conditions of refund of cards on the EZ-Reload facility, will be refunded back to your credit card account.

Security Alert: We’ve noticed an increased number of phishing emails and fake advertisements and bogus webpages involving EZ-Link. Please be aware of such activities and click here for more details.