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(A) Changing your expiring or expired EZ-Link cards

1. How do I know if my ez-link card qualifies for the campaign?

All Adult ez-link cards expiring before 31 December 2019 will qualify for the Looney Tunes ez-link card at $3.

There are several ways you can check the expiry date of your ez-link cards:

  1. Visit our Customer Portal and enter your 16 digit CAN number found on the back of your card.
  2. Via EZ-Link app
  3. At Add Value Machines and General Ticketing Machines
    • Place your ez-link card on the card reader and select ‘Card Details’ option for Add Value Machine or ‘Check Card’ option for General Ticketing Machine.
  4. From your card top-up receipts (refer to table below)

Existing channels to check for card expiry are as follow:

2. What if my ez-link card is expiring after 31 December 2019?

The current campaign is only for ez-link cards that are expiring up till 31 December 2019. We will announce any further plans in the due future.

3. What kinds of ez-link cards qualify for this campaign?

Only CEPAS-compliant Adult Anonymous ez-link cards qualify for the campaign. If you have a faulty ez-link card, please approach any TransitLink Ticket Office for assistance.

The types of ez-link cards which are not eligible include:

  • Bank co-brand credit or debit cards (Eg. EZ-Link Imagine American Express® Prepaid Card, FEVO Prepaid MasterCard®)
  • Corporate cards
  • Refunded ez-link cards
  • Single trip ticket cards
  • Sony ez-link cards

In addition, holders of concession cards and NETS FlashPay cards are also not eligible for the campaign.

Customers with Adult Anonymous ez-link cards that are tied to the EZ-Reload (Auto Top-Up) facility are encouraged to purchase the Special Justice League Card during this campaign and apply EZ-Reload (ATU) again for their new card. Note that EZ-Reload (ATU) will not be terminated for your old card. You may use it till its expiry date.

The issuance of new cards for expiring PAssion ez-link cards and bank co-brand credit or debit cards (with EZ-Link function) will be managed by the respective banks and issuing organizations.

4. What if my card is on EZ-Reload (Auto Top-Up)?

Customers with ez-link cards on EZ-Reload (Auto Top-Up) are eligible for the purchase of the Looney Tunes ez-link cards. Please note that EZ-Reload (ATU) will not be disabled on your old card and you can continue to use it till expiry. You are highly encouraged to apply for EZ-Reload (ATU) for your new card to continue uninterrupted service.

5. Will I still receive a free ez-link card with EZ-Reload (Auto Top-Up) applied for me via mail if my card expires before 31 December 2019?

No, customers on EZ-Reload (Auto Top-Up) with cards expiring before 31 December 2019 are now eligible for the purchase of Looney Tunes ez-link cards at a subsidized cost of $3. You are highly encouraged to apply for EZ-Reload (ATU) on your new card purchased. You can continue to use your expiring card to continue to enjoy the EZ-Reload (ATU) service until the card’s expiry date.

6. Why is my Concession Card not eligible for this campaign?

The campaign is only applicable to cards issued by EZ-Link.
Concession cards are issued by the Land Transport Authority to enable concessionary fare travel.

7. Why is my NETS FlashPay card not eligible for this campaign?

NETS FlashPay cards are not issued by EZ-Link Pte Ltd.

(B) About the Campaign

1. Who is eligible for this campaign?

Cardholders with an Adult Anonymous ez-link card that is expiring before 31 December 2019 are eligible for this campaign.

2. Why do I have to pay $3 for the Looney Tunes ez-link card?

The Looney Tunes ez-link card is now offered at the subsidised rate of only $3 on a while-stocks-last basis to let our customers have a new and refreshing design without paying the full price for a new generic card (U.P. $12).

3. What if my ez-link card is not readable and I am unable to find out the expiry date?

We will automatically provide you with a new card in place of your old card if it is faulty or not readable. However, as we are unable to read the balance of your card immediately, we will need to process your card to refund you the amount within 14 days.

4. My expired card has less than $3 left, can I pay the difference to purchase the Looney Tunes ez-link card in cash?

Cash payments are not accepted. The payment of $3 can only be made with deductions from the stored value remaining in the old expiring card. In the case of expired cards with less than $3 remaining value, another valid ez-link card can be used to make the payment.

5. Is there stored value in the Looney Tunes ez-link card?

There is no stored value in the card.

6. What will happen to the money in the old card?

The remaining value in the old ez-link card will be transferred to the new ez-link card.

7. How will EZ-Link be updating on the availability of stocks at the different venues?

Although there is an ample supply of stock, EZ-Link will try to provide updates on stock availability as much as we can on EZ-Link’s Facebook and Instagram pages.

8. What happens to the old ez-link card? Can I keep it?

Remaining value in your card will be transferred to the new card. Your old ez-link card will be disabled and returned to you.

9. I have an ez-link card that expires before 31 December 2019 but I do not wish to get a new card. Can I just get the remaining funds out from my card?

Yes, you can visit any TransitLink Ticket Office to get a refund.

10. Can my new Looney Tunes card be used as a concession pass?

No, your new ez-link card cannot be used as a concession pass, as they are Adult Anonymous cards issued by EZ-Link. Concession cards are issued by LTA, not by EZ-Link.

11. Do I qualify for this campaign if I am an EZ-Reload (Auto Top-Up) Customer?

If you are currently an EZ-Reload (Auto Top-Up) customer using credit card or GIRO, you are highly encouraged to get your Special Justice League card and apply EZ-Reload (ATU) on it again.

(C) Refund Service Charge

1. What is the Refund Service Charge?

From 1st November 2016, EZ-Link products that have expired for more than 2 years will be imposed a monthly Refund Service Charge of $1. This charge is for EZ-Link to maintain the accounts which have expired.

2. How do I check for my ez-link card expiry?

You can check your ez-link card expiry at https://customer.ezlink.com.sg/CustomerPortal/Check-Card-Expiry/ or at the channels below.

3. What happens if my ez-link card is expiring?

All Adult ez-link cards that are expiring in the calendar year will qualify for a subsidized replacement ez-link card at $3.

This applies to all ez-link cards with the exception of EZ-Link NFC SIMs and corporate cards/passes. Holders of such SIMs and/or corporate cards are encouraged to approach your issuing organizations for an exchange/refund of your expiring/expired ez-link cards.

4. What happens if my ez-link card has expired?

Expired ez-link cards will still qualify for a subsidized replacement ez-link card at $3 and if your ez-link card has expired for more than 2 years, a $1 Refund Service Charge will be imposed every month.

5. Can I choose to refund my ez-link card that has expired for more than 2 years?

Yes, you can have the remaining value in your expired ez-link card transferred to another active ez-link card or purchase a subsidised ez-link card. Alternatively, you can get a refund of the remaining value back to your bank account via a deferred refund option.

6. What if my ez-link card is on EZ-Reload (Auto Top-Up)?

EZ-Link cards on EZ-Reload (Auto Top-Up) will be automatically terminated from the service after 2 years from card expiry. You will still be eligible to purchase the subsidized card at $3.

7. What are my options if I do not wish to be chared the Refund Service Charge?

You are encouraged to exchange your expired ez-link card for the subsidized ez-link cards at $3 as soon as possible. Card design is subject to changes and on a while stocks last basis.

8. Will I be reminded about my ez-link card expiry?

If your ez-link card is registered via the EZ-Link app or the EZ-Link Customer Portal (Card Blocking Service), you will receive email reminders from us prior to your card expiry.

9. How do I check the remaining value in my ez-link card if it has expired?

You can check your ez-link card expiry at https://customer.ezlink.com.sg/CustomerPortal/Check-Card-Expiry/.

10. What happens if I do not wish to get the subsidized card at $3 and to keep my expired ez-link card?

From 1st November 2016, the monthly Refund Service Charge of $1 will apply and this will be deducted from your expired ez-link card’s remaining stored value till the value in the card has been depleted.

11. How will the Refund Service Charge be deducted from my ez-link card?

The monthly Refund Service Charge of $1 will be deducted from any remaining stored value in your ez-link card account. It will take effect from 1st November 2016 and thereafter on the first day of each subsequent month, so long as your expired ez-link card remains un-refunded.

12. What happens if I have insufficient funds in expired ez-link card for the $1 Refund Service Charge?

Once the remaining stored value is depleted, the ez-link card account will close as there will not be any available balance for refund.

(D) Others

1. Who should I contact if I have more questions about the campaign?

For enquiries on the campaign, members of the public can call EZ-Link’s customer service hotline at 6496 8300. Operational hours are from Monday-Sunday, 8am to 6pm, excluding Public Holidays.

Alternatively, please email all queries to customerservice@ezlink.com.sg.

Security Alert: We’ve noticed an increased number of phishing emails and fake advertisements and bogus webpages involving EZ-Link. Please be aware of such activities and click here for more details.