We are a company that places people at the forefront of the cashless transformation. Our workplace is where ideas are given the opportunity to take root, blossom and make an impact in the world.

Into our 15th year of cashless leadership in Singapore, we seek individuals who dare to imagine, think and do. We are committed to help each individual realise their full potential in their career with us.

Do you have what it takes to join our dynamic team at the forefront of innovation to continuously enhance the journeys of our customers?

Join us and be part of the team to continuously push the boundaries of innovation to produce exciting products and services, enhancing journeys and delighting customers in Singapore and beyond.

Available Positions

To apply, please email to

Executive / Senior Executive, Customer Service

We are seeking for a highly motivated individual to join our Customer Service team.  The individual is required to oversee a team of contact centre employees and customer service officers and ensure that all reported cases are handled in adherence with the service level of agreement (SLA).

Key responsibilities include:

Case Management

  • Manage customer communications via customer service channels.  Create exemplary customer service experience by providing effective service encounters with both internal and external customers
  • Maintain discipline case management, monitor and execute timely and appropriate responses and actions
  • Investigate and resolve customer issues within stipulated SLA(s) with the required documentation in CRM
  • Conduct, monitor and facilitate through investigations to resolution
  • Accurately maintain records of all case details and internal/external communications, lapses and disruptions to the ongoing business
  • Keep proper records of all conversations in our call centre database in a comprehensible way and in accordance to Personal Data Protection Act (PDPA) and confidentiality standards
  • Build sustainable relationships and engage customers
  • Assist the team with walk-in customers
  • Make strategic adjustments quickly and efficiently to give the best customer service

Team Management

  • Work closely with the relevant internal stakeholders in the resolution of cases
  • Work closely with the Customer Service Managers in the escalation and resolution of cases
  • Monitor staff adherence and productivity through the various customer service channels
  • Facilitate positive and effective communication between the team and operational departments
  • Manage multiple responsibilities and priorities arising such as vendor communications, social media escalated cases etc.


  • Preparation of formal reports of cases on a daily, weekly and monthly basis

Minimum qualifications/requirements:

  • Diploma or equivalent certifications
  • At least 3 years of working experience in customer support role within a call centre environment
  • Proficient in Microsoft Office & Customer Relationship Management (CRM) systems
  • Experience with managing a team and/or outsourced vendors
  • Strong communication (verbal and written) and listening skills
  • Customer Focus
  • Excellent time management and prioritization
  • Meticulous and detail orientated
  • Ability to work independently and collaboratively in a team
  • Positive attitude and willing to take up challenges

We regret that only shortlisted candidates will be notified.

Senior Executive / Assistant Manager, Merchant Business

EZ-Link is looking for an experienced and highly motivated individual to join the Merchant Business team. The individual is required to lead a small team of merchant acquisition executives to deliver the assigned revenue targets and drive greater acceptance points of our products and services.

Key responsibilities include:

Business Development

  • Identify business acceptance opportunities and develop strategic sales plans / pipelines
  • Analyse industry, market and competitor trends to identify new business services and products
  • Collaborate with internal and external stakeholders or social influencers to drive awareness and interest
  • Gather market intelligence and feedback to share with the business development team

Merchant Acquirers Management

  • Work closely with 3rd party sales organisations and merchant acquirers to develop sales pipelines and drive sign-ups
  • Conduct regular performance reviews and feedback sessions with internal stakeholders and merchant acquirers to ensure sales targets are achieved

Account Management

  • Develop and maintain good rapport with merchants through ongoing business support
  • Build relationships with merchants to increase usage and ensure that targets are on track
  • Work with Marketing, Product team and merchants on joint marketing activities and promotional campaigns
  • Manage legal contracts and agreements

Minimum qualifications/requirements:

  • Bachelor’s Degree in Business Studies/Administration/Management or equivalent
  • At least 3 years of working experience in the related field as an individual contributor or with supervisory experience
  • Good negotiation and influencing skills
  • Resourceful and innovative to identify new business solutions
  • Strong interpersonal and communication skills
  • Good analytical skills and business judgement
  • Ability to work independently and collaboratively in a team

We regret that only shortlisted candidates will be notified.

Senior Executive/Assistant Manager, Strategic Product Development

EZ-Link is looking for a highly motivated individual to assist the organization in the planning, formulation and execution of its product vision and strategies.

Key responsibilities include:

  • Develop product vision and strategy framework for EZ-Link
  • Plan and translate product strategies into proposed business initiatives/solutions
  • Conduct financial modelling and projections for proposed business initiatives/solutions
  • Translate the proposed initiatives into innovative product & service design and features
  • Provide analysis and research on customer trends to enhance customer experience and revenue growth
  • Manage internal stakeholders and external industry partners in the development, rollout and performance tracking of new products & services to ensure successful implementation
  • Understand and keep abreast of industry trends, new product offerings and service developments in existing and emerging markets, evaluates opportunities and risks to retain competitive market advantage
  • Communicate and present at senior management levels on product vision and strategy framework, and execution plans

Minimum qualifications/requirements:

  • Preferably more than 2 years’ experience in the financial payments industry. Experience in the digital/e-commerce payment business is an asset
  • Strong grasps of emerging consumer payment trends and technology
  • Excellent analytical thinking, analysis, and problem solving skills
  • Interested in designing and managing digital payment products and services
  • Ability to take strategic concepts and translate them into operational plans and financial models
  • Excellent project management skills, including project structuring and managing multiple work streams independently
  • Ability to build strong relationship and collaboration with internal and external stakeholders
  • Strong verbal and written communication skills, including negotiation and presentation
  • Ability to communicate well, work independently and collaboratively in a team
  • Positive attitude and willing to take up challenges

We regret that only shortlisted candidates will be notified.