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We are a company that places people at the forefront of the cashless transformation. Our workplace is where ideas are given the opportunity to take root, blossom and make an impact in the world.

Into our 15th year of cashless leadership in Singapore, we seek individuals who dare to imagine, think and do. We are committed to help each individual realise their full potential in their career with us.

Do you have what it takes to join our dynamic team at the forefront of innovation to continuously enhance the journeys of our customers?

Join us and be part of the team to continuously push the boundaries of innovation to produce exciting products and services, enhancing journeys and delighting customers in Singapore and beyond.


Available Positions

To apply, please email to hr@ezlink.com.sg

Executive / Senior Executive, Customer Service

We are seeking for a highly motivated individual to join our Customer Service team.  The individual is required to oversee a team of contact centre employees and customer service officers and ensure that all reported cases are handled in adherence with the service level of agreement (SLA).

Key responsibilities include:

Case Management

  • Manage customer communications via customer service channels.  Create exemplary customer service experience by providing effective service encounters with both internal and external customers
  • Maintain discipline case management, monitor and execute timely and appropriate responses and actions
  • Investigate and resolve customer issues within stipulated SLA(s) with the required documentation in CRM
  • Conduct, monitor and facilitate through investigations to resolution
  • Accurately maintain records of all case details and internal/external communications, lapses and disruptions to the ongoing business
  • Keep proper records of all conversations in our call centre database in a comprehensible way and in accordance to Personal Data Protection Act (PDPA) and confidentiality standards
  • Build sustainable relationships and engage customers
  • Assist the team with walk-in customers
  • Make strategic adjustments quickly and efficiently to give the best customer service

Team Management

  • Work closely with the relevant internal stakeholders in the resolution of cases
  • Work closely with the Customer Service Managers in the escalation and resolution of cases
  • Monitor staff adherence and productivity through the various customer service channels
  • Facilitate positive and effective communication between the team and operational departments
  • Manage multiple responsibilities and priorities arising such as vendor communications, social media escalated cases etc.

Administrative

  • Preparation of formal reports of cases on a daily, weekly and monthly basis

Minimum qualifications/requirements:

  • Diploma or equivalent certifications
  • At least 3 years of working experience in customer support role within a call centre environment
  • Proficient in Microsoft Office & Customer Relationship Management (CRM) systems
  • Experience with managing a team and/or outsourced vendors
  • Strong communication (verbal and written) and listening skills
  • Customer Focus
  • Excellent time management and prioritization
  • Meticulous and detail orientated
  • Ability to work independently and collaboratively in a team
  • Positive attitude and willing to take up challenges

We regret that only shortlisted candidates will be notified.

Associate / Senior Associate, Financial Accounting

We are looking for an experienced Finance professional to join our Finance team.

Key responsibilities include:
• Maintain accurate accounting records and proper recording of transactions for different accounting modules for monthly and year-end closing
• Ensure records are compliant to regulatory requirements and accounting standards
• Assist in improving internal controls and financial procedures relating to accounting records
• Assist in any other financial accounting tasks as assigned

Qualifications/Requirements:
• Diploma or Degree in Accountancy or equivalent
• 3 years of relevant working experience in financial accounting, inventory and fixed asset management
• Knowledge of financial accounting standards and relevant statutory requirements
• Strong interpersonal and communication skills
• Aptitude to learn and take on challenges
• Team player and able to work independently

We regret that only shortlisted candidates will be notified.

Deputy Manager/Manager (Financial Settlement), Finance

We are looking for an experienced Finance professional to join us.

Key responsibilities include:

  • Assist Senior Manager on financial settlement matters
  • Establish, review and improve SOPs, operational controls and procedures for financial/digital payment products
  • Manage the daily funds clearing, settlement and reconciliation process and monthly cash book closing
  • Hands-on to support system changes and implementation for financial/digital payment products
  • Coach and guide team members.
  • Contribute actively in new initiatives and business projects.
  • Any other tasks as assigned

Qualifications/Requirements:

  • Degree Holders in Banking and Finance, or equivalent
  • Minimum 8 years’ relevant working experience in funds clearing, settlement and reconciliation of financial/digital payment products in banks and/or financial institutions
  • Experience in leading a team
  • Possess strong knowledge of emerging payment products in local and regional context
  • Possess knowledge on relevant regulatory and compliance requirements
  • Possess working knowledge of cash management and cash book closing
  • Possess strong interpersonal, written and communication skills
  • Meticulous and enjoys working in a fast-paced environment
  • Candidate should have an aptitude to take on challenges
  • Candidate should display abilities to be a team leader as well as a team player

We regret that only shortlisted candidates will be notified.

Senior Executive / Executive, Compliance

We are seeking a professional to join our Legal & Compliance team.

Key responsibilities include:

• Conduct Customer Due Diligence (CDD)/Sanction Screening for prepaid products
• Verify customer details during onboarding process
• Liaise with internal stakeholders on CDD matters
• Implement measures into daily operations to ensure compliance and monitoring
• Conduct compliance audit on internal or vendor systems to ensure systems are performing accurately
• Perform transactional monitoring for fraud and money laundering & terrorist-financing activities
• Ensure activities and processes are compliant to relevant legislation/guidelines

Minimum qualifications/requirements:

• Diploma or Bachelor’s Degree in any discipline
• At least 2 years of experience in performing customer due diligence/sanction screening in financial institution or similar organization
• Good interpersonal and communication skills
• Excellent analytical skills
• Positive attitude and meticulous in work
• Able to work individually as well as a team

We regret that only shortlisted candidates will be notified.

Senior Executive / Assistant Manager, Merchant Business

EZ-Link is looking for an experienced and highly motivated individual to join the Merchant Business team. The individual is required to lead a small team of merchant acquisition executives to deliver the assigned revenue targets and drive greater acceptance points of our products and services.

Key responsibilities include:

Business Development

  • Identify business acceptance opportunities and develop strategic sales plans / pipelines
  • Analyse industry, market and competitor trends to identify new business services and products
  • Collaborate with internal and external stakeholders or social influencers to drive awareness and interest
  • Gather market intelligence and feedback to share with the business development team

Merchant Acquirers Management

  • Work closely with 3rd party sales organisations and merchant acquirers to develop sales pipelines and drive sign-ups
  • Conduct regular performance reviews and feedback sessions with internal stakeholders and merchant acquirers to ensure sales targets are achieved

Account Management

  • Develop and maintain good rapport with merchants through ongoing business support
  • Build relationships with merchants to increase usage and ensure that targets are on track
  • Work with Marketing, Product team and merchants on joint marketing activities and promotional campaigns
  • Manage legal contracts and agreements

Minimum qualifications/requirements:

  • Bachelor’s Degree in Business Studies/Administration/Management or equivalent
  • At least 3 years of working experience in the related field as an individual contributor or with supervisory experience
  • Good negotiation and influencing skills
  • Resourceful and innovative to identify new business solutions
  • Strong interpersonal and communication skills
  • Good analytical skills and business judgement
  • Ability to work independently and collaboratively in a team

We regret that only shortlisted candidates will be notified.

Senior Specialist/Associate, Financial Settlement

EZ-Link is looking for 2 experienced Financial Settlement professionals to join our Finance team.

Key responsibilities:

  • Process, reconcile and manage the daily financial transactions including bank/ data reconciliation, funds settlement and cash flow management for financial/digital payment products
  • Maintain accurate records and proper recording of transactions for monthly and year-end closing to ensure audit and regulatory compliance
  • Contribute actively in new initiatives and business projects by providing financial inputs
  • Support system changes and implementation for financial/digital payment products
  • Handle other ad-hoc assignments and projects as required

Minimum qualifications/requirements:

  • Degree in Banking, Accountancy or equivalent
  • Minimum three years of relevant experience in funds settlement, reconciliation and management, preferably in banks or financial institutions
  • Possess knowledge of emerging payment products in local and regional context
  • Possess working knowledge of cash management and relevant statutory requirements
  • Able to work independently as well as in a team
  • Team player with aptitude to learn and take on challenges
  • Strong interpersonal and communication skills
  • Meticulous and enjoys working in a fast-paced environment

We regret that only shortlisted candidates will be notified.

Associate Software Developer/ Software Developer

We are seeking software developers to join our dynamic IT Development team. As a software developer, you will work on developing and implementing EZ-Link’s new services and providing support and enhancement to our existing services. You will get to work with our outsource team on projects development and maintenance.

Key responsibilities include:

Complete assigned projects

  • Review requirements and provide technical task list
  • Develop, implement and perform unit level testing of new modules/services

Support and maintenance of existing services

  • Investigate issues through log files on database data and provide solution

Assist team manager in supporting external partners and internal stakeholders

  • Review and clarify technical requirements, interfaces and documentation
  • Advise internal stakeholders on technical and delivery risk assessment

Review existing services’ SLA, issue and initiate improvement activities

  • Anticipate potential issues
  • Enhance organization’s overall productivity

Support knowledge and responsibilities transfer

  • Facilitate new services transfer to maintenance
  • Support the training of operational staff

Minimum qualifications/requirements:

  • Diploma or Degree in Computer Science or related discipline
  • Good communication and interpersonal skills

Preferred requirements:

  • 1-2 years of software development work experience
  • Experience in structured software development process
  • Knowledge of C# programming and SQL query
  • Quick in learning new skills and new concepts
  • Good problem identification skill at system level

We regret that only shortlisted candidates will be notified.

Deputy Manager, Project Management (1-year contract)

We are seeking a dynamic professional to join our Project Management team.

Key responsibilities include:

  • Manage project execution to ensure adherence to budget, project objectives and stakeholders’ requirements
  • Monitor and track project key milestones and deliverables
  • Perform gap analysis and risks assessment to develop response strategies
  • Manage internal and external stakeholders
  • Prepare project status reports
  • Schedule and facilitate meetings
  • Coordinate procurement activities
  • Ensure proper hand over upon production rollout
  • Ad hoc duties as assigned

Minimum qualifications/requirements:

  • Diploma or Bachelor’s Degree in any discipline
  • At least 3 year of experience in project management, preferably in financial industry
  • Good interpersonal and communication skills
  • Positive attitude and meticulous in work
  • Good critical thinking skills
  • Able to work individually as well as a team

We regret that only shortlisted candidates will be notified.

Officer, Project Management (1-year contract)

We are seeking a dynamic professional to join our Project Management team.

Key responsibilities include:

  • Support Manager in project execution to ensure adherence to project objectives and stakeholders’ requirements
  • Monitor and track project key milestones and deliverables
  • Schedule and facilitate meetings
  • Coordinate procurement activities
  • Ad hoc duties as assigned

Minimum qualifications/requirements:

  • Diploma in any discipline
  • At least 1 year of experience in project management, preferably in financial industry
  • Good interpersonal and communication skills
  • Positive attitude and meticulous in work
  • Good critical thinking skills
  • Able to work individually as well as a team
  • Fresh graduates are welcome to apply

We regret that only shortlisted candidates will be notified.

Executive, IT System Administrator

We are seeking a dynamic individual to join our IT Infrastructure and Security team.

Key responsibilities include:

  • Ensure that all IT Infrastructures, operations and security services operate smoothly with minimal downtime
  • Maintain IT Infrastructure Systems/Network inventory
  • Plan, procure and deploy new servers and equipment in EZL Data Centre
  • Maintain and administer IT Systems/Network, Cyber Security Services, EZL private clouds and other off-premise hosted environments
  • Review and ensure Network/Systems is compliant with IT Security Audits
  • Manage Network/Systems backup and disaster recovery operations
  • Manage System/Network user account
  • Diagnose, troubleshoot and resolve IT network/system security issues and provide post-incident analysis

Minimum qualifications/requirements:

  • Degree or Diploma in Computer Engineering or related discipline
  • At least 1 year of IT Network/Systems experience
  • Experience in network configurations for Local Area Network (LAN) & Wide Area Network (WAN)
  • Experience in Systems configuration, especially with Windows Server environment
  • Knowledge in Virtualization environment especially for VMWare & Oracle VM
  • Strong communication and interpersonal skills
  • Proactive and critical problem solving skills
  • Excellent problem solving skills
  • Able to work independently with integrity under minimal supervision and effectively within a team
  • Willing to learn new technology

Preferred requirements:

  • Knowledge in Cloud (e.g. Azure and AWS) set up and configuration
  • Knowledge in Microsoft Systems Administration & Network Security

We regret that only shortlisted candidates will be notified.