1. DEFINITIONS AND INTERPRETATION
   1. In these terms and conditions (“Terms and Conditions”), the following words and expressions shall have the meaning ascribed to them:“Account” means the Bank or Credit card account designated by the Account Holder in the Application Form for the Auto top-up Facility and accepted by the Bank for debiting of top-ups.“Account Holder” means the person who has had a Concession card enabled at his request with the Auto top-up Facility by EZ-Link and whose Account will be debited upon automatic or customer activated top-ups made to the Auto top-up enabled Concession card(s).“Application Form” means the form issued by EZ-Link for the application of the Auto top-up Facility and includes any such form issued via electronic means for purposes of application for the Auto top-up Facility, or touch screen application menus of GTMs operated at MRT and LRT stations, and bus interchanges.“Auto top-up enabled Concession card” and any replacement of the same means a Concession card that can be topped up for a pre-selected amount automatically by a public transport fare system device when the remaining value is below a threshold value, or through an action of the Concession card Holder at selected terminal devices and GTMs.“Bank” means any bank licensed to operate retail-banking services in Singapore and participating in the GIRO inter-bank system of cashless payments and the Auto top-up Facility scheme, and includes any financial institution that issues Credit card that are used for the purposes of the Auto Top-up Facility.“Charges” means the charges incurred by the Concession card Holder(s) in respect of services provided or goods purchased from service providers who have contracted with EZ-Link  to accept the Concession card as a mode of payment.  Such charges may include any and all applicable goods and services tax, imposition, duty and levy whatsoever which are or may from time to time be imposed or charged by any government, statutory body or tax authority.“Concession card” means the multi-purpose stored-value contactless smartcard issued for the payment of goods and services including concessionary travel on public transport.“Concession card Holder” in respect to a Auto top-up enabled Concession card refers to the Account Holder or a person nominated by the Account Holder in the Application Form for the Auto top-up Facility who is authorised to collect and use an Auto top-up enabled Concession card, linked to the Account, or the Holder of a Concession card  that has been  Auto top-up enabled and linked to the Account through  an online application process.“Credit card” means any credit or debit card branded by VISA or MasterCard or any other source of funds approved by EZ-Link .“EZ-Link” means EZ-Link Pte Ltd a company incorporated in Singapore providing the Auto top-up Facility“Facility” means the facility for topping up the Auto top-up enabled Concession card by an amount correspondingly debited or to be debited from the Account.“GIRO” means the system of electronic fund transfer in which funds are transferred from a bank account of a depositor to an organisation or organisations designated by the depositor.“GTM” means the General Ticketing Machine (or any other similar machines) deployed at MRT and LRT stations and bus interchanges for topping up of Concession cards, applying for the Auto top-up (GIRO) Facility, and/or other functions on Auto top-up enabled Concession cards.“Public transport fare system device” means a bus contactless smartcard Processor, MRT Fare Gate or a LRT Fare Gate.“Top-up” means adding value to the Concession card either by a  contactless smartcard device, a load agent contactless smartcard device, a public transport fare system device, a merchant operated terminal device or a GTM.“Top-Up Amount” means the amount specified by the Account Holder in the Application Form to be deducted from his bank account or Credit card for the purposes of topping up the Auto top-up enabled Concession cards issued to Concession card Holders, or the amount subsequently changed by the Account Holder through an electronic online process.“Ticket Office” means an office located in MRT Stations and Bus Interchanges operated by TransitLink for the purpose of providing sales, top-ups, replacement, and refund services for Concession cards, including Auto top-up enabled Concession cards.“TransitLink” means Transit Link Pte Ltd, a company incorporated in Singapore and having its registered office at 9 Maxwell Road #03-02 Annexe A MND Complex Singapore 069112
   2. Words importing the singular shall include the plural and vice versa, words importing a gender shall include every gender.
   3. The Terms and Conditions for the Use of Auto Top-up Enabled Concession Cards are in addition to the Conditions of Issue and Use of Concession Cards.  The Conditions of Issue and Use of Concession Cards are available at TransitLink’s website at www.transitlink.com.sg.  In the event of any inconsistency between the Terms and Conditions contained herein and the Conditions of Issue and Use of Concession Cards, the Terms and Conditions herein shall prevail.
2. CONDITIONS OF ENABLING AND USE OF AUTO TOP UP FACILITY
   1. Any Concession card Holder may upon approval by the Bank and  EZ-Link have his Concession card enabled with the Auto top-up Facility.
   2. In consideration of the enabling of an existing Concession card with the Auto top-up Facility by EZ-Link , the Account Holder hereby agrees:
      1. that these Terms and Conditions shall be binding on the Account Holder in respect of all matters in relation to the use of the Auto top-up enabled Concession card;
      2. that the said Concession card shall be issued or enabled in the name of the Concession card Holder who shall be entitled to the use thereof;
      3. that EZ-Link shall be entitled to obtain and hold a pre-authorisation (“Pre-authorisation”) equivalent to the Top-Up Amount from the Bank and will be held by EZ-Link for a period of 7 calendar days to be applied towards any pending Top-Up when the Stored Value of the Auto top-up enabled Concession card goes below the threshold amount determined by EZ-Link.  The Account Holder acknowledges that the Pre-authorisation will not be available for use from the Account until either the Pre-authorisation is applied towards the Top-Up or where EZ-Link releases the Pre-authorisation back to the Bank if no Top-Up occurs within the 7 calendar days.  The Account Holder acknowledges that notwithstanding EZ-Link has released the Pre-authorisation, the amount will only be available for the Account Holder’s use after the Bank has effected the release of the amount into the Account;
      4. that  EZ-Link and the Bank shall be entitled to establish the proper linkage between the Account and the said Auto top-up enabled Concession card;
      5. that  EZ-Link shall be entitled to authorise the Bank and that the Bank shall be entitled to debit the Account pursuant to the use of the Auto top-up Facility;
      6. that  EZ-Link  shall be entitled to authorise the Bank and that the Bank shall be entitled to credit the Account with any monies that may be due from EZ-Link to the Account Holder in respect of refund of monies by EZ-Link  to the Account Holder pursuant to the Terms and Conditions or otherwise;
      7. that EZ-Link shall be entitled to obtain an authorisation for any pending Auto top-up upon the approval of the application for Auto top-up by credit card and upon an Auto top-up on the Auto top-up enabled Concession card; and
      8. that EZ-Link shall be entitled to blacklist or otherwise invalidate any or all Auto top-up enabled Concession card linked by the Account Holder where the Account Holder is in breach of these Terms and Conditions.
   3. Notwithstanding anything to the contrary herein contained, the Account Holder agrees that a minimum period of 4 calendar days or such other period to be determined by EZ-Link must elapse between each top-up of the Auto top-up enabled Concession card.  EZ-Link  shall not be obliged to top-up the Auto top-up enabled Concession card with another Top-Up Amount until after the Account has been successfully debited for any previous Top-Up Amounts.
   4. The Account Holder hereby undertakes as follows:
      1. to ensure that the Concession card Holder of the Auto top-up enabled Concession card will not allow the Concession card to be used by any person ineligible for the use of the said Concession card;
      2. to ensure that the Terms and Conditions contained herein and in the Conditions of Issue and Use of Concession cards are adhered to by the Concession card Holder where applicable;
      3. to maintain at all times a sufficient balance or credit limit in his Account to enable the Bank to make the requisite debits in respect of the use of the Auto top-up enabled Concession card;
      4. to provide any information as may be reasonably requested by EZ-Link/TransitLink in relation to the use and cancellation of the Auto top-up enabled Concession card, and the application and termination of the Auto top-up Facility, and to render any and all necessary assistance to EZ-Link/TransitLink in relation to any investigation relating to the use of the Auto top-up enabled Concession card;
      5. subject to paragraph 5.2, to be responsible for all transactions made by the use or purported use of the Auto top-up enabled Concession card by any person whether with or without the knowledge or consent of the Account Holder;
      6. to instruct EZ-Link/TransitLink to terminate the Auto top-up Facility prior to the closure or termination of the Account; and
      7. save where the Auto top-up enabled Concession card has been reported lost and the Auto top-up Facility has been cancelled in accordance with paragraph 5.2, to be responsible for all transactions, including any Top-Ups, made by the use or purported use of the Auto top-up enabled Concession card by any person whether with or without the knowledge or consent of the Account Holder.
3. PAYMENT
   1. In the event that EZ-Link fails to receive payment in respect of any monies to be debited from the Account for any reason whatsoever, EZ-Link shall have the right to do any or all of the following:
      1. Suspend the use of all Auto top-up enabled Concession cards linked to that Account.
      2. Terminate the use of any or all Auto top-up enabled Concession cards linked to that Account or Account Holder and/or terminate the Auto top-up Facility pursuant to paragraph 6.3.2
      3. Disqualify the Account Holder and/or the Auto top-up enabled Concession card Holder(s) from applying for, being considered for and/or successfully accepted under the Auto top-up Facility for any new Concession cards for such length of time as may be determined to be appropriate by EZ-Link .
      4. Deduct or set-off any monies owing to EZ-Link  from the remaining value paid in respect of any Auto top-up enabled Concession cards linked to that Account or the Account Holder, and/or
      5. Recover from the Account Holder the amount payable and all costs incurred (including legal cost on a full indemnity basis for the recovery of such payment.
4. LIMIT OF LIABILITY
   The provisions relating to exclusion of liability in the Conditions of Issue and Use Of Concession Cards shall apply in full to the use of any Auto top-up enabled Concession cards.
5. LOSS OF AUTO TOP-UP ENABLED CONCESSION CARD
   1. It is the responsibility of the Account Holder or Concession card Holder to report the loss of any Auto top-up enabled Concession card to TransitLink via its Hotline at 1800-225 5663 (operating from 8.00 am – 6.00 pm daily, except public holidays) or such other approved channels.   In the event that the lost Auto top-up enabled Concession card is lost outside the hotline operating hours, the Account Holder or Concession card Holder may still call the Hotline to provide their contact details for TransitLink to return their call on the next working day to complete the filing of the lost report.
   2. Once the loss of an Auto top-up enabled Concession card has been reported to TransitLink, TransitLink shall cancel the lost card within forty eight (48) hours from the time of the report.   The Account Holder shall only be responsible for subsequent unauthorised usage (if any) of the Auto top-up enabled Concession card within the period of 48 hours after Lost Auto top up enabled Concession card has been reported lost:
      1. for payment of fares on public transport services provided by the public transport operators, save that TransitLink shall refund the cardholder for any deductions for fares for public transport services exceeding $10.00 in aggregate within the 48 hours after the Lost Auto top-up enabled Concession Card has been reported lost, and
      2. for all payment of goods and services other than for public transport services within the 48 hours after the Lost Auto top-up enabled Concession Card has been reported lost, whether such deductions from the Lost Auto top-up enabled Concession Card were made with the Account Holder’s knowledge or consent or not.
   3. The remaining value on the lost Auto top-up enabled Concession card less any unauthorised usage, in accordance to 5.2, subject to EZ-Link’s right to deduct or set off any amount owing to EZ-Link  in respect of any other Concession card linked to the Account, be refunded to the Account Holder’s Account within two (2) weeks of the date of cancellation.
   4. Where the loss of an Auto top-up enabled Concession card has been reported, the Account Holder or Concession Card Holder will have to re-apply for the Auto top-up Facility for the replacement Concession card .
6. TERMINATION OF AUTO TOP-UP FACILITY
   1. Concession card Holders may terminate the Auto top-up Facility at Ticket Offices by presenting their Concession card or via such other means or channels as may be determined by EZ-Link.  However, termination of the Facility is not allowed while an outstanding debit amount is pending.  Upon payment of the outstanding amount, the Facility may then be terminated.
   2. EZ-Link reserves the right to terminate the Auto top-up Facility in the event that:
      1. there is a breach by the Account Holder or Auto top-up enabled Concession card Holder in respect of any of the Terms and Conditions contained herein; or
      2. there is a failure to receive payment of monies owing to it as provided in paragraph 3.
   3. Upon termination of the Auto top-up Facility by EZ-Link , the Auto top-up Facility shall be disabled on the Concession card, and:
      1. All monies due and owing to EZ-Link  by the Account Holder in relation to the terminated Auto top-up enabled Concession card shall be paid within two (2) weeks from the date of notification by EZ-Link  of the amount due and owing;
      2. The remaining value paid on the Auto top-up enabled Concession card shall remain on the Concession card; and
      3. Provided that EZ-Link shall have the right to set-off any monies owing to it from such remaining value on the Auto top-up enabled Concession card.
   4. In the event payment is not made by the date specified in paragraph 6.3.1, EZ-Link  reserves the right to impose an administrative charge or such amount of interest on the amount unpaid as is reasonable in the circumstances.
7. REFUND FOR SURRENDERED AUTO TOP-UP ENABLED CONCESSION CARDS
   1. Holders of Auto top-up enabled Concession cards who wish to surrender their Concession cards, can do so at any Ticket Office or via any other locations or channels designated by EZ-Link from time to time.
   2. The value remaining (“remaining value”), if any, of the Auto top-up enabled Concession card, based on the amount as determined from EZ-Link’s computer records, will be refunded free of interest to the Account Holder and shall be credited to his Account within two (2) weeks of the date of surrender of the Auto top-up enabled Concession card. The refund is subject to an administrative fee as determined from time to time by EZ-Link  and to EZ-Link’s  right to deduct or set off any amount owing to EZ-Link  in respect of any other Concession card linked to the Account.  No refund will be made for any personalisation fee or card cost.
8. AMENDMENT
   EZ-Link  may from time to time amend any part of these Terms and Conditions.  EZ-Link will give notice of any amendment by posting the amended Terms and Conditions on EZ-Link’s website at www.ezlink.com.sg, and/or such other premises or channels as may be determined by EZ-Link. The Concession card Holder agrees that any notification of amendments as aforementioned shall be sufficient notice for the purpose of this paragraph.  If the Concession card Holder does not accept any amendments, he shall cease all use of the Concession card.  The Concession card Holder’s continued use of the Concession card after the date of such notification shall constitute an affirmative acknowledgement by the Concession card Holder of the amendments and shall be deemed to be the Concession card Holder’s acceptance of such revised Terms and Conditions.
9. NOTICES
   Unless otherwise provided herein all notices, demands or other communications by EZ-Linkshall be in writing to the Account Holder as stated in EZ-Link’s records and shall be deemed served if
   1. delivered by hand, on the day of delivery;
   2. by ordinary post, on the day following that on which the notice was posted;
   3. by email to the Concession card Holder’s last known email address; or
   4. by SMS to the Concession card Holder’s last known mobile number.
10. NO WAIVERNo failure or delay on the part of  EZ-Link, TransitLink, their agents, or any service provider in exercising any power right or remedy under the Terms and Conditions shall operate as a waiver of such power right or remedy.  Nor shall any single or partial exercise of any power right or remedy preclude the further or other exercise thereof, or the exercise of any power right or remedy which it may have.
11. RIGHT OF THIRD PARTIESA person or entity who is not a party to these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act to enforce any term of these Conditions, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description.  For the avoidance of doubt, nothing in this paragraph shall affect the rights of any permitted assignee or transferee of these Terms and Conditions.
12. FORCE MAJEURENeither  EZ-Link, TransitLink nor any of their respective agents shall be liable for non- performance, error, interruption or delay in the performance of their obligations under this Terms and Conditions, in the card system’s operation if this is due, in whole or in part, directly or indirectly to an event or failure which is beyond its reasonable control which includes without limitation:-(i)    flood, lightning, acts of God, fire, earthquakes and other natural disaster;
    (ii)   judgments, legislation, acts, orders, directives, policies, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any court, governmental, parliamentary and/or regulatory authority imposed or to be imposed after the fact; and
    (iii)   power failure.
13. LAWThe Terms and Conditions are governed by and shall be construed in accordance with the laws of Singapore.   The Account Holder hereby submits to the non-exclusive jurisdiction of the courts of Singapore.

1. The EZ-Reload e-Statement Service (“Service”) is a value-add default service provided by EZ-Link for users of EZ-Reload by GIRO and EZ-Reload by Card who have registered their email address with EZ-Link. Please read and understand the Terms and Conditions for the Service as the use of the Service will constitute your agreement to and acknowledgement of these terms and conditions as well as the acknowledgement of all the inherent risks in the transmission of e-Statement via e-mail.
2. The provision of this Service is at EZ-Link’s discretion, and such Service may be modified, suspended, withdrawn, cancelled or discontinued by EZ-Link at any time.
3. You will receive the e-Statement only if you have activated the EZ-Reload accounts and have made top-up transaction through EZ-Reload by GIRO or EZ-Reload by Card.
4. Each bank or credit/debit card account will receive only one e-Statement per month.
5. You agree to release us from any liability whatsoever resulting from any unauthorised assess from any party to your e-Statement sent to your designated email address (“Designated Email”). You agree that EZ-Link cannot warrant the timeliness, security, confidentiality or availability in the transmission of the e-Statements to the Designated Email.
6. You may terminate the Service at any time by submitting a request via phone call to our call centre. On such request, EZ-Link shall remove your email address from our records as soon as possible. Do note that in such a time where your email address is again provided to EZ-Link for the purpose of facilitating the application, enquiry, termination or any other investigation purposes, your email address will be reinstated into our records.
7. You are required to check all e-Statements for any unauthorized transactions, and if you are aware of any unauthorized transaction(s) on any of the e-Statements, you must notify both EZ-Link and your bank as soon as reasonably practicable.
8. EZ-Link may from time to time advertise its products and services as well as those of its partners through the e-Statement Service.
9. You understand that EZ-Link will use its best endeavours to ensure the security of the Service. Notwithstanding the foregoing, you agree that EZ-Link shall not liable in any manner for any disruption, unavailability of the Service, communication, electrical or network failure that may result in the e-Statements being incomplete, unavailable or delayed in transmission. You also understand that the while EZ-Link will take all reasonable measures, we cannot guarantee that the use of and the transmission of information via email is secure, and that the information transmitted may be liable to errors, viruses, delay, interception, modification or amendment by unauthorized persons, the transmission may be disrupted, interrupted, delayed or incorrect. You agree that in subscribing to the Service, you will not hold EZ-Link responsible for any errors, viruses, delay, inaccuracy, losses, damages whatsoever arising from or in connection with the customer use of the Service including but not limited to any interception, modification or amendment, disruption, interruption, delay or inaccuracy of e- mails or internet transmission or other communication equipment or facilities. For the avoidance of doubt, EZ-Link shall not be responsible for any losses suffered whether direct, indirect, consequential, or special loss, even if EZ-Link shall have been advised of the same.
10. You agree that you will not hold EZ-Link responsible for any consequences that may arise as a result of any online communication between you and EZ-Link which may be lost in transmission (whether in whole or in part).
11. You acknowledge and agree that EZ-Link shall have the right to amend any term(s) of this agreement at any time by giving such notice in writing to the customer, whether by mail, facsimile, e-mail notification or otherwise or by notices at EZ-Link’s website, and your continued subscription to the Service will constitute your agreement to the amendment(s).

1       DEFINITIONS AND INTERPRETATION

1.1        The Auto Top-up Service referred to in this terms and conditions (“Terms and Conditions”) shall be applicable to any upgraded EZ-Link branded cards issued under the Conditions of Issue and Use for EZ-Link Card. This Auto Top-up Service shall not apply to any CEPAS compliant EZ-Link card unless the said card has been upgraded.

1.2        In these terms and conditions (“Terms and Conditions”), the following words and expressions shall have the meaning ascribed to them: “Account” means any Auto Top-up account which has been registered by the Account Holder to enable EZ-Link to make deductions from the Source of Funds in respect of the provision of the Auto Top-up Service.“Account Holder” in relation to any Account means the person to whom the Account belongs to.

• “Application” means the application of the Auto Top-up Service and includes any such form that may be submitted via the EZ-Link Mobile App or other electronic means for purposes of application for the Auto Top-up Service.
• “Auto Top-up Enabled Card” means any Card that is enabled by the Account Holder with the Auto Top-up Service.
• “Auto Top-up Service” means the auto top-up service provided by EZ-Link where Cards are revaluated automatically for the Pre-selected Top-up Value (or multiples thereof) where the Stored Value is insufficient to complete the purchase, and which is paid for by the Account Holder through the debiting of payments from the Account.
• “Card Holder” means the person bearing and using the Auto Top-up Enabled Card.
• “Card” means the card (whether physical or digital) issued by EZ-Link and used by the Card Holder for the payment of goods and services, and for the purposes of these Terms and Conditions, refer to cards which have been enabled with the Auto Top-up Service.
• “EZ-Link” means EZ-Link Pte Ltd a company incorporated in Singapore providing the Auto Top-up Service.
• “EZ-Link Mobile App” means the EZ-Link mobile app that may be used by the Account Holder for  enabling and managing Auto Top-up related services.
• “Funding Institution” means the bank, financial institution or entity that issues or operates the Source of Fund.
• “Pre-selected Top-up Value” means the amount that is pre-selected by the Account Holder to be Revalued on the Card for each Auto Top-up transaction.
• “Revalue” or “Revaluation” means adding the Revaluation Amount to the Card.
• “Revaluation Amount” means the amount specified by the Account Holder to be charged to his Account for the purposes of revaluating Auto Top-up Enabled Cards issued to Card Holders.
• “Source of Funds” means any source of funds accepted by EZ-Link and linked to the Account for the purposes of funding the Auto Top-up Service, which include –

• • • payment card branded by VISA or MasterCard as may be accepted by EZ-Link;
    • DBS bank account deduction via GIRO; and
    • any other electronic wallets or accounts accepted by EZ-Link.“Stored Value” means the residual value remaining on the Card.“Threshold Value” means that the Stored Value of the Auto Top-up Enabled Card has reached such amount determined by EZ-Link as applicable for the relevant Card for triggering an Auto Top-up.
• “Ticket Office” means the ticket sales office located in MRT Stations and Bus Interchanges operated by TransitLink.
• “TransitLink” means Transit Link Pte Ltd, a company incorporated in Singapore and appointed by EZ-Link to provide card related services.

1.3        Words importing the singular shall include the plural and vice versa, words importing a gender shall include every gender.

1.4        The Terms and Conditions for Auto Top-up Service is in addition to and shall be read in conjunction with the Conditions of Issue and Use For ez-link Cards issued by EZ-Link. The Conditions of Issue and Use For ez-link cards are available at EZ-Link’s website at www.ezlink.com.sg.

2       CONDITIONS OF ISSUE

2.1        The Account Holder may register for Auto Top-up Service for a Card by submitting the Application using the EZ-Link Mobile App or such other electronic means approved by EZ-Link from time to time. Upon approval by EZ-Link, the Card(s) nominated by the Account Holder will be enabled with the Auto Top-up Service. The Account Holder may nominate up to a maximum number of  Cards (such number to be determined by EZ-Link) to be linked to each Source of Funds for the Auto Top-up Service. EZ-Link shall not be obliged to approve any Application and shall not be obliged to furnish any reasons for any rejected Application.

2.2        In consideration of provision of the Auto Top-up Service by EZ-Link, the Account Holder hereby agrees:

• • that the Terms and Conditions shall be binding on the Account Holder in respect of all matters in relation to the use of the Auto Top-up Enabled Card;
  • that the Account Holder shall ensure that Auto Top-up Enabled Card(s) shall only be used by persons authorised by the Account Holder;
  • that the Account Holder shall be responsible for any usage transactions or Auto Top-ups performed on any Auto Top-up Enabled Card(s);
  • that in the event the Stored Value of the Auto Top-up Enabled Card reaches a low value threshold as determined by EZ-Link, the Account Holder authorises EZ-Link to request from the Funding Institution a deduction from the Account the amount to be applied towards any pending Revaluation, and upon successful deduction thereof, to effect the Revaluation onto the Auto Top-up Enabled Card. The Account Holder agrees that EZ-Link shall not effect the Revaluation where EZ-Link is unable, for any reason whatsoever, to make a successful deduction from the Account.
  • that EZ-Link shall be entitled to deduct from the Account any monies owing to EZ-Link in respect of any Revaluations done on any Cards nominated by the Account Holder;
  • that EZ-Link shall be entitled to terminate the Auto Top-up Service in relation to any Cards nominated by the Account Holder where the Account Holder is in breach of these Terms and Conditions;
  • that EZ-Link shall be entitled to blacklist or otherwise invalidate any Auto Top-up Enabled Card where the Account Holder is in breach of these Terms and Conditions. This shall include but not limited to EZ-Link blacklisting and terminating the Card; and
  • that the Account Holder such provide such correct and accurate personal information in such manner as may be required by EZ-Link in the Application.

2.3        Notwithstanding anything to the contrary herein contained, EZ-Link may impose a limit on the number of Revaluations per day for each Auto Top-up Enabled Card.

2.4        The Account Holder may via the EZ-Link Mobile App authorize and enable multiple Auto Top-ups of the Pre-selected Top-up Value in a single payment transaction to enable sufficient funds for a payment.

2.5        The Account Holder acknowledges that in the event that the Auto Top-up is successfully triggered the Account Holder shall be liable to pay for the Revaluation Amount credited to the Stored Value of the Card.

3              CONDITIONS OF USE

3.1        The Account Holder hereby undertakes as follows:

• • to ensure that the Terms and Conditions contained herein and in the Conditions of Issue and Use For ez-link Cards are adhered to by the Card Holder where applicable;
  • to ensure that the Source of Funds is valid and there are sufficient funds or sufficient credit limit in the Source of Funds at all times in order to meet deductions by EZ-Link pursuant to the Auto Top-up Service and in accordance with this Terms and Conditions;
  • to inform EZ-Link immediately of any closure or termination of the Account or change in the Source of Funds that may prevent EZ-Link from deducting from the Source of Funds the applicable Revaluation Amount for each Revaluation;
  • to provide EZ-Link with any information as may be reasonably requested by EZ-Link in relation to the issue, use and cancellation of the Auto Top-up Enabled Card, and the termination of the Auto Top-up Service, and to render any and all necessary assistance to EZ-Link and/or any agents appointed by EZ-Link in relation to any investigation relating to the use of the Auto Top-up Enabled Card;
  • to instruct EZ-Link to terminate the Auto Top-up Service prior to the closure or termination of any Source of Funds; and
  • save where the Auto Top-up Enabled Card has been reported lost and cancelled in accordance with paragraph 6.2, to be responsible for all transactions, including any Revaluation, made by the use or purported use of the Auto Top-up Enabled Card by any person whether with or without the knowledge or consent of the Account Holder.

3.2        The Account Holder agrees and acknowledges that:

• • The Auto Top-up Service will only be effected when the Application has been successfully approved by EZ-Link;
  • Upon the Auto Top-up Service being activated, the Account Holder will be liable for any Auto Top-up on any Auto Top-up Enabled Card until such time that the Account Holder has either successfully terminated the Auto Top-up Service via the EZ-Link Mobile App or informed EZ-Link to terminate the Auto Top-up Service in accordance with paragraph 7.1.

4       PAYMENT

4.1        In the event that EZ-Link fails to receive payment for the Auto Top-up Service in respect of any Revaluation for any reason whatsoever, EZ-Link shall have the right to do any or all of the following:

• • Recover from the Account Holder the outstanding Revaluation Amounts plus all costs incurred (including legal costs on a full indemnity basis) for the recovery of payment from the Account Holder to EZ-Link. In addition, EZ-Link shall be entitled to recover any outstanding amounts due from the Account Holder via deduction from the remaining value contained in any other EZ-Link product (“Associated Card”) registered under the Account Holder.
  • For the purpose referred to in paragraph 4.1.1, EZ-Link shall have the right to suspend the use of and/or terminate the use of the Auto Top-up Enabled Cards or any Associated Card.
  • Terminate the Auto Top-up Service pursuant to paragraph 7.2.2;
  • Disqualify the Account Holder from applying for, being considered for and/or successfully accepted under the Auto Top-up Service for any new Cards for such length of time as may be determined to be appropriate by EZ-Link; and
  • Deduct or set-off any monies owing to EZ-Link or any merchant from the remaining value in respect of any Auto Top-up Enabled Cards issued or held in respect of that Account or the Account Holder.
  • EZ-Link shall contact the Account Holder to arrange to refund of any excess money (free of interest) remaining in the Auto Top-up Enabled Cards after recovery of all monies owing to EZ-Link.
  • EZ-Link shall not be obligated to bear the cost of any replacement Card where the Auto Top-up Enabled Cards has been terminated under this Terms and Conditions.

5              LIMIT OF LIABILITY

The provisions relating to exclusion of liability in the Conditions of Issue and Use For ez-link Cards shall apply in full to the use of any Auto Top-up Enabled Cards.

6              LOSS OF CARD

6.1       It is the responsibility of the Account Holder to either block the usage of any lost Auto Top-up Enabled Card (“Lost Card”) via the EZ-Link Mobile App or report the loss of any Lost Card to EZ-Link at its hotline at telephone number 6496 8300 during the hours of 8.00 am to 6.00 p.m. (daily except public holiday). In the event that the Lost Card is discovered outside of the hotline operating hours, the Account Holder may leave a voice mail reporting the loss with the above details.  EZ-Link will attend to the loss report the next working day.

6.2       EZ-Link shall cancel the Lost Card within 48 hours after a Lost Card has been reported in accordance with paragraph 6.1. EZ-Link shall refund to the Account Holder the remaining Stored Value on the Lost Card (if any) within 4 weeks of the date of cancellation. EZ-Link shall not be liable to refund to the Account Holder for any monies deducted from the Lost Card within the period of 48 hours after the Lost Card has been reported lost, whether such deductions from the Lost Card were made with the Account Holder’s or Card Holder’s knowledge or consent or not.

6.3        Until the expiry of 48 hours after a Lost Card has been reported, the Account Holder shall be liable for any Revaluation to the Lost Card via the Auto Top-up Service as well as any deductions incurred on the Card, and EZ-Link shall be entitled to recover from the Source of Funds for the Revaluation performed.  Where the Account Holder fails to disable the usage of the Auto Top-up Enabled Card via the EZ-Link Mobile App, or fails to a lost report of any Lost Card to EZ-Link, the Account Holder shall continue to be liable for any deductions incurred or Revaluation occurring on the Lost Card, whether with or without the Account Holder’s knowledge or consent.

6.4        The Account Holder shall not be liable for any Revaluation or deductions made on the Lost Card after the expiry of 48 hours from the time of disabling of the use of the Lost Card via the EZ-Link Mobile App or loss report of the Card.

6.5        Where the loss of an Auto Top-up Enabled Card has been reported, the Account Holder or Card Holder will have to re-apply for the Auto Top-up Service for the replacement Card.

7          TERMINATION OF AUTO TOP-UP SERVICE

7.1        The Account Holder may terminate the Auto Top-up Service via the EZ-Link Mobile App or via such other means as may be authorised by EZ-Link. Auto Top-up. The Account Holder shall pay all outstanding monies payable to EZ-Link prior to termination of the Auto Top-up Service. However, termination of the Service is not allowed while an outstanding debit Amount is pending.

7.2        EZ-Link reserves the right to immediately terminate the Auto Top-up Service without written notice to the Account Holder and the Bank in the event that:

• • there is a breach by the Account Holder or Card Holder in respect of any of the Terms and Conditions contained herein;

• • there is a failure to receive payment of monies owing to it as provided in paragraph 4;

• • the Account of the Account Holder is no longer valid; or

• • EZ-Link is unable to successfully deduct the Revaluation Amount and/or Convenience Fee from the Account.

7.3        Upon termination of the Auto Top-up Service howsoever, the Auto Top-up Service shall be disabled on the Card, and:

• • Any and all monies due and owing to EZ-Link by the Account Holder in relation to the terminated Auto Top-up Enabled Card shall be paid within 2 weeks of the date of notification by EZ-Link (as the case may be) of the amount due and owing; and
  • Provided that EZ-Link shall have the right to set-off any monies owing to it from such remaining Stored Value of the Auto Top-up Enabled Card and/or Associated Card(s).

7.4       Where the Account Holder owes any amount to EZ-Link in respect of the Auto Top-up Service services provided by EZ-Link, EZ-Link may in its discretion reject any further application to register any Card for Auto Top-up Service until any amounts owing has been paid in full.

8          REFUND FOR SURRENDERED AUTO TOP-UP ENABLED CARDS

8.1        Account Holders who wish to surrender any Auto Top-up Enabled Card can do so at TransitLink, any Ticket Office or any other locations or channels designated by EZ-Link from time to time.

8.2       Any remaining value on the Auto Top-up Enabled Card, based on the amount as determined from EZ-Link’s computer records, will be refunded free of interest to the Account Holder within 14 working days of the date of surrender to the original Source of Fund.

9          AMENDMENT

EZ-Link may from time to time amend any part of these Terms and Conditions as EZ-Link thinks fit. EZ-Link may give notice of any amendment by posting the amended Terms and Conditions at EZ-Link’s website (www.ezlink.com.sg). The Card Holder agrees that any notification of amendments as aforesaid shall be sufficient notice for the purpose of this paragraph. The continued use of the Auto Top-up Enabled Card after the date of such notification shall constitute an affirmative acknowledgement by the Account Holder of the amendments and shall be deemed to be the Account Holder’s acceptance of such revised Terms and Conditions.

10         NOTICES

Unless otherwise provided herein all notices, demands or other communications by EZ-Link to a Account Holder shall be deemed served if sent –

10.1      by SMS to the Account Holder’s last known mobile number; or

10.2      by email to the Account Holder’s email.

11         NO WAIVER

No failure or delay on the part of EZ-Link or its agents in exercising any power right or remedy under the Terms and Conditions shall operate as a waiver of such power right or remedy, nor shall any single or partial exercise of any power right or remedy preclude the further or other exercise thereof, or the exercise of any power right or remedy which it may have.

12         RIGHT OF THIRD PARTIES

A person or entity who is not a party to these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act to enforce any term of these Conditions, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, nothing in this paragraph shall affect the rights of any permitted assignee or transferee of these Terms and Conditions.

13         LAW

The Terms and Conditions are governed by and shall be construed in accordance with the laws of Singapore.  The Account Holder hereby submits to the exclusive jurisdiction of the Singapore courts.

You agree to be bound by these terms and conditions (and as varied from time to time) in order to enjoy the benefits of the ‘Card Blocking’ Programme.

General

• EZ-Link’s ‘Card Blocking’ Programme (“CARD BLOCKING”) is operated by EZ-Link Pte Ltd (“EZ-Link”) and is available to ez-link cardholders. “Programme Participants” are organizations or merchants which extend a benefit, discount or other offer to users of the Programme.
• CARD BLOCKING Programme is offered by EZ-Link at its sole discretion and is available only to valid ez-link cardholders.
• EZ-Link may amend these terms and conditions, as well as vary, suspend or terminate the CARD BLOCKING Programme at any time and for any reason, without prior notice to you. We will post any changes to these terms and conditions on the CARD BLOCKING Programme web site. You should therefore review the terms and conditions periodically for changes, and your continued use of the CARD BLOCKING Programme shall constitute acceptance of any changes to the terms and conditions, or the CARD BLOCKING Programme.
• The CARD BLOCKING Programme consists of different benefits, privileges and services, and specific terms and conditions apply to each. You are advised to read them carefully.

Registration

• To qualify for the CARD BLOCKING Programme, you will need to register as a Member. You can do so via the EZ-Link Mobile App which you can download onto your iPhone or Android smart phone.
• In order to enjoy the full benefits of the CARD BLOCKING Programme, you will need to enter your personal information accurately and completely including your NRIC/FIN, mobile number, Date of Birth and nominated ez-link card(s) (“card”). The personal information are required by us to verify your identity and to enjoy the protection under the CARD BLOCKING Programme so you are advised to ensure that the personal information keyed in is accurate and complete. Please refer to our Member Privacy Policy below to be assured how personal information provided by you will be handled.
• You may also opt to do a partial registration at participating merchants’ payment terminals. However, the partial registration is only valid for a one-time redemption of benefit/discount from the particular merchant, and does not entitle you to the full suite of benefits under the CARD BLOCKING Programme.
• You may register up to 7 ez-link cards at any point in time under the CARD BLOCKING Programme. You may register or deregister your card at any time via the EZ-Link Mobile App or at our online portal. You agree that you will register cards which belong to you. Only cards which are registered are eligible for the benefits under the CARD BLOCKING Programme.
• EZ-Link shall have the right to require information from You in order to process the CARD BLOCKING, and may decline to process the CARD BLOCKING if the required information is not provided to EZ-Link’s satisfaction. You shall not have the right to the protection under the CARD BLOCKING Programme if the lost card was not registered prior to the occurrence of the card loss, or if EZ-Link is unable to ascertain the ownership of the lost card in question.

Card Blocking for Lost Card

• You are entitled to enjoy our Card Blocking service for lost cards which have been registered under the CARD BLOCKING Programme. If your card is lost or stolen, you may request for your card to be blocked and any remaining stored value to be refunded to you.
• Please note that as the card is a stored value card, it is not possible to block the card from immediate use at the point of loss reporting. As such, the Card Blocking is on a “best effort” basis, and we do not warrant that any or all remaining stored value will be recovered and refunded. We will not be responsible for any usage or deduction of stored value on your card pending the completion of the Card Blocking process. EZ-Link will use “best efforts” to block the lost card within 48 hours from the time of your loss report. You understand and acknowledge that the amount of stored value that will be refunded to you will computed based on the time that EZ-Link is able to effect the block on the lost card, and not at the time of your loss report.
• Before making the loss report, we advise that you should be sure that your card is lost or otherwise not recoverable. Once the card is blocked, it will be permanently invalidated and cannot be re-activated or used even if the lost card is recovered. We only provide a card blocking service and we will not provide you with any replacement card for any lost or stolen card. Please call our customer hotline at 6496 8300 to make your card loss report.
• For your protection, you will be asked to provide verification of personal information provided during your registration of the CARD BLOCKING Programme. We will not accept any loss report if the verification details do not match the personal information previously provided.
• You will need to nominate a pre-existing ez-link card registered with the CARD BLOCKING Programme or to register a new ez-link card with the CARD BLOCKING Programme to enable the refund within 7 days. We will notify you on the status of the Card Blocking within 1 month from the date you nominate or register a replacement card.
• Upon notification by us, you will need to tap and update/synchronize your nominated card to complete the transfer of recovered stored value from your lost card(s) onto your new card via the EZ-Link Mobile app. You will need to update/synchronize your card to complete the transfer of remaining stored value within 90 days failing which your claim will expire and have no further right to claim the refund of the remaining stored value.
• If you are also a customer of our Auto Top-up by Card or Auto Top-up by GIRO facility, the terms and conditions applicable to the respective facilities will still apply. Please refer to www.ezlink.com.sg on the terms and conditions applicable, including your rights and obligation relating to blocking of lost cards. Please note that for Auto Top-up by Card or Auto Top-up by GIRO customers, any recovered stored value recovered will be refunded instead back to your credit/debit card account or bank account, as the case may be. However, Auto Top-up by Card or Auto Top-up by GIRO customers would still have to register or nominate another ez-link card with the CARD BLOCKING Programme to continue enjoying the CARD BLOCKING Programme benefits and if they invoke their right to the free insurance cover.
• You are deemed to have abandoned your claim for the loss card if:
  • You do not provide us any requested information for us to verify your identity against the personal information in our records
  • You do not nominate another EZ-Link card with the CARD BLOCKING Programme to facilitate the transfer of the refund amount
  • You do not update/synchronize your nominated EZ-Link card via the EZ-Link Mobile app within 90 days

Complimentary Lost Card Protection by FWD Insurance

• The protection is to cover you against any unauthorised usage on the card from the time you notify EZ-Link of the lost/stolen card, up to the time that EZ-Link successfully blocks the card within 48 hours, up to a maximum amount of S$15.00
• In order to submit your claim under the Complimentary Lost Card programme, you will need to file a police report of the loss and submit a copy of the police report to customerservice@ezlink.com.sg within 7 days after you reported the card loss. If you do not send us the police report within 7 days, you will be deemed that you do not intend to claim under the Complimentary Lost Card Protection. The refund to you of the remaining stored value will be computed instead under the CARD BLOCKING programme. i.e. the remaining stored value, if any at the end of the 48 hour period after you have reported the card loss.
• You will be able to claim up to S$15.00 for any unauthorized usage of your registered card. Unauthorised usage will be the amount that is used on the card from the time you notify EZ-Link of the lost/stolen card, up to the time that EZ-Link successfully blocks the card within 48hours.
• You need to take reasonable care so that registered card is not left unattended.
• You have to nominate a new EZ-Link card which will be credited of the misused amount.
• The benefit under this Complimentary Lost Card Protection programme will be paid to the person who is registered under the CARD BLOCKING programme.
• Your personal information will be shared with FWD for the purpose of servicing you under this Complimentary Lost Card Protection programme.
• With your consent your personal information will be shared with FWD for marketing or promotion of FWD’s services or products.
• FWD reserves the right to terminate your protection under the program at any time by giving you 1 months’ notice by sending it to your email.
• EZ-Link reserves the right to cease or withdraw the Complimentary Lost Card Protection at any time without prior notice.

How to receive the benefit:

Please call EZ-Link customer hotline at 6496 8300 to make your loss report and to activate Card Blocking service. You will also need to file a police report and submit it to customerservice@ezlink.com.sg within 7 days after you report the card loss before we can process the benefit under the programme. You will need to nominate an ez-link card by providing the CAN ID via the Card Blocking service in the mobile app within 7 days for the claim to be processed. For any successful claim, you will need to update/synchronise the refund into your nominated card to complete the transfer of the remaining stored value within 90 days.

Transaction History

• Members will be entitled to view the detailed transaction history for registered cards displayed, which are for 90 transactions up to the past 2 months. While we strive to make the information as accurate as possible, this is subject to information updated or accurately provided by merchants and/or public transport operators. We do not warrant the accuracy of any information provided under the CARD BLOCKING Programme.

Member Privacy Policy

• We respect your privacy and will take reasonable measures to ensure that your personal information provided will not be disclosed to third parties. We do not sell your personal information to any third parties.
• We may for the purposes of marketing offers provided by merchants send you such offers via SMS, emails, letters or telephone calls. We will however, not provide any personal information to these merchants unless you have agreed to do so.
• We may also contact you from time to time to inform you of new products and services offered by EZ-Link.
• We may use third parties for the fulfillment of our obligations hereunder. However, except as set out in this Member Privacy Policy, we will not disclose any personal information without your permission unless we are legally entitled or required to do so (for example, if required to do so by legal process or for the purposes of prevention of fraud or other crime or as required by government agencies) or if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers etc.

Miscellaneous

• By registering for the CARD BLOCKING Programme or otherwise using the benefits provided, you are deemed to have agreed that:
  1. you are the owner of the card(s) that you intend to register for the service;
  2. you are aware that the Transaction History may not be accurate or up-to-date due to delays, omissions, inaccuracies or other problems;
  3. all information and data provided is on an “as in” basis and you rely on information provided at your own risk;
  4. all information and data provided is not to be used as evidence or transport claim purposes
  5. save as expressly stated, we make no warranties, express or implied regarding the CARD BLOCKING Programme or information provided; and
  6. EZ-Link shall not be liable for any damages or loss arising from the providing of the services under the CARD BLOCKING Programme or failure of availability of the services under the CARD BLOCKING Programme.