Auto Top-up

Auto Top-up by Card

You can apply for Auto Top-up with a Mastercard or Visa card via the EZ-Link app that can be downloaded from Google Play Store or App Store.

You can link up to three EZ-Link to each Mastercard/Visa credit card account.

Yes, you can apply for Auto Top-up for your children and parents. All types of concession cards are eligible for the Auto Top-up service.

You can link up to a maximum of three (3) concession cards and/or EZ-Link cards (combined total of 3 cards) on a single Mastercard/Visa credit card or DBS/POSB bank account for new Auto Top-up applications.

Please link them to another Mastercard/Visa credit card account.

Please tap on the Auto Top-up button in the EZ-Link app to check your application status.

You should obtain immediate approval when you register via the EZ-Link app.

Should you wish to check your application status, please tap on the Auto Top-up button in the EZ-Link app. . Please submit your application again.

If you require further assistance, please drop us an email at customerservice@ezlink.com.sg, stating your full name, contact number and CAN ID of your ez-link card. We will investigate and reply you within 3 working days. Alternatively, you may call the EZ-Link’s Hotline at 6496 8300.

Should your application be rejected, you will see an error message on the screen. Please check our email for the rejection reason(s) and proceed according to the given instructions.

If you require further assistance, please send us an email stating your full name and 16-digit CAN. We will investigate and reply you within three working days. Alternatively, you may call the EZ-Link’s Hotline at 6496 8300, from 8am to 6pm daily, except public holidays.

The application page is protected by a Secure Socket Layer (SSL) certificate. It is a standard secure protocol used by other banks and financial institutions.

Credit cards by Mastercard and Visa are accepted for Auto Top-up applications.

From 1 August 2019 onwards, we no longer accept Auto Top-up applications using American Express or Diners Club cards. Additionally, application for Auto Top-up by GIRO will cease starting 1 September 2021.

 

 

The termination is due to the significant decline in the demand for Auto Top-up by American Express/Diners Club applications over the years.

The Auto Top-up service for Auto Top-up users who have linked their EZ-Link to American Express/Diners Club cards will cease on 16 November 2019.

If you would like to continue enjoy auto topping up with Auto Top-up, please switch your American Express/Diners Club card to a Mastercard or Visa credit card via the EZ-Link app before 16 November 2019. The EZ-Link app can be downloaded from Google Play Store or App Store.

However, should you wish to terminate your Auto Top-up, please terminate your Auto Top-up account by going to any TransitLink Ticket Office with your NRIC/Passport and your EZ-Link.

There are no convenience fees for Auto Top-up with Visa/Mastercard credit card and for Auto Top-up with GIRO. However, please note that the following applies for sign-ups via GIRO:

  • $1 application fee per EZ-Link;
  • A refundable deposit equivalent to the chosen Auto Top-up by GIRO top-up amount for each EZ-Link; and $2 administrative fee for each unsuccessful deduction from your bank account

For EZ-Link linked to American Express or Diners Club, you will still be able to use your existing EZ-Link as long as it is still valid. You will just no longer be able to auto top-up your EZ-Link.

For EZ-Link on Auto Top-up by GIRO, Auto Top-up service will not be affected until terminated.

Yes, you may apply for Auto Top-up with the same EZ-Link.

Do note that if you wish to continue enjoy the auto top up service without any breaks, you may simply switch your existing payment method from American Express/Diners Club to a Mastercard or Visa credit card before 1 November 2019 via the EZ-Link app as shown below.

The EZ-Link app can be downloaded from Google Play Store or App Store.

Should you choose to terminate your existing Auto Top-up first before re-applying, please proceed to any TransitLink Ticket Office to terminate Auto Top-up and thereafter wait for seven working days before re-applying for Auto Top-up.

No, card-based EZ-Link has ceased Auto Top-up application via charge or debit card with effect from July 2019.

For EZ-Link cardholders who wish to apply for auto top-up with debit cards, you are encouraged to update your EZ-Link to account-based EZ-Link to enable applications via the EZ-Link app.

 

The Auto Credit Card Top-up facility is the same as Auto Top-up. Each EZ-Link can only be activated for one Auto Top-up facility.

To change the Auto Top-up amount that you have previously applied for, please terminate Auto Top-up and re-apply. Termination can be done at any TransitLink Ticket Office with your NRIC/Passport and your ez-link card(s). Please allow at least seven working days for your account to be updated before re-applying.

Please note that if you have performed any one of the following transactions within the past four days, you will not be able to terminate the Auto Top-up facility:

  • Activation of Auto Top-up
  • Auto Top-up
  • Settlement of outstanding amount

Please wait for another seven days for your account to be updated, before terminating the facility.

If there is a change of your credit card number due to a card upgrade or replacement of a lost card, you can simply change your payment method for Auto Top-up and add in your new Mastercard/VISA credit card via the EZ-Link app as shown below.

The EZ-Link app that can be downloaded from Google Play Store or App Store.

Should you wish to terminate your Auto Top-up before re-applying, you may do so at any of the TransitLink Ticket Offices with your NRIC/Passport and your ez-link card(s). Please allow at least seven working days for your account to be updated before re-applying.

Please note that if you have performed one of the following transactions in the past four days, you will not be able to terminate Auto Top-up:

  • Activation of Auto Top-up
  • Auto Top-up
  • Settlement of outstanding amount

Please wait for another seven days for your account to be updated, before terminating the facility.

Termination for active EZ-Link cards with Auto Top-up can be done at any TransitLink Ticket Office with your NRIC/Passport and your EZ-Link. Should you wish to re-apply, kindly wait for seven working days for your account to be updated before re-applying.

Please note that if you have performed one of the following transactions in the past four days, you will not be able to terminate Auto Top-up:

  • Activation of the Auto Top-up facility
  • Auto Top-up
  • Settlement of outstanding amount

Please wait for another seven days for your account to be updated, before terminating the facility.

Should you wish to refund your ez-link card, kindly do so at any TransitLink Ticket Offices. Please bring along your NRIC/Passport and your EZ-Link. A deferred refund will be processed and the remaining value will be returned to your credit card/bank account.

For termination of non-activated Auto Top-up, please call EZ-Link customer service at 6496 8300 for further assistance.

For Android phone users, you will be prompted by the app to tap your EZ-Link against the NFC antenna of your phone. Upon successful syncing, your Auto Top-up would be activated.

For iOS users, upon successful application, you will see a 12-digit ARN code (or collection slip number) on your EZ-Link app. Please use it to activate the facility at any General Ticketing Machine or TransitLink Ticket Office. The collection slip number is unique for each EZ-Link application and will appear on the EZ-Link app whenever you click on the Auto Top-up button, until you have successfully activated Auto Top-up for your EZ-Link.

Once the Auto Top-up facility has been activated on an EZ-Link, Auto Top-up will occur when the remaining value of the EZ-Link is insufficient to pay for your next transaction at any train gate or bus device. Auto Top-up will also occur at retail touchpoints which accept EZ-Link as a payment option except for certain merchants. For full list of EZ-Link acceptance merchants, please click here.

Example: Assume that you have activated Auto Top-up on your EZ-Link for $30.00, and there is a remaining stored value of $2.50 on your EZ-Link and the journey cost $2.70:

When you tap your EZ-Link at a train gate, the Auto Top-up will occur, because of the minimum remaining value of $3.00 required for going through the train gate. Hence when you exit, the new value of your card will be shown as $29.80.

When you tap your EZ-Link on a bus device (e.g. Express Bus service), the Auto Top-up will occur when you exit as it has calculated that the fee for the total journey is more than the balance value on the card, hence the new value shown at the EXIT bus device will be $29.80.

No, Auto Top-up is a free service, as long as you use a Mastercard or Visa card to apply.

This is a pre-authentication charge to ensure that your bank card is valid. This charge will be released after seven days

You may use your EZ-Link at all bus and train readers and at those merchant outlets which accept EZ-Link for payment.

For EZ-Link cardholders who wish to apply for auto top-up with debit cards, you are encouraged to update your EZ-Link to account-based EZ-Link to enable applications via the EZ-Link app.

Application of auto top-up via GIRO for concession cardholders remains available at General Ticketing Machines.

You can simply use the EZ-Link app to block your lost EZ-Link, or call EZ-Link’s Hotline at 6496 8300. Please register your EZ-Link on the EZ-Link app now as card blocking only applies to registered EZ-Link. Should you call after office hours, please leave a voicemail to lodge your lost report.

The remaining monies left on your EZ-Link, subject to the terms and conditions of refund of cards on the Auto Top-up facility, will be refunded back to your credit card account.

Please call the PA Hotline at 62255322 to make a lost report on your ez-link card. Should you call after office hours, please leave a voicemail to lodge your lost report. The remaining monies left on your ez-link card, subject to the terms and conditions of refund of cards on the Auto Top-up facility, will be refunded back to your credit card account.

The Auto Top-up service at selected EZ-Link merchants has been suspended until further notice.

Auto Top-up by GIRO

Auto Top-up is an EZ-Link Auto Top-up service and auto top-up by GIRO ceases on 31 August 2021.

For EZ-Link cardholders who wish to apply for auto top-up with debit cards, you are encouraged to update your EZ-Link to account-based EZ-Link to enable applications via the EZ-Link app.

Application of auto top-up via GIRO for concession cardholders remains available at General Ticketing Machines.

You can link up to three EZ-Link to your bank account when you register for Auto Top-up by GIRO.

The charges for Auto Top-up by GIRO service include:

  1. A one-time application fee of $1
  2. A refundable deposit amount equivalent to the chosen Auto Top-up amount

Please note that an administrative charge of $2 will also be imposed for an unsuccessful Auto Top-up due to insufficient funds in your bank account. The Auto Top-up by GIRO service for your EZ-Link will also be terminated following the unsuccessful Auto Top-up.

Please note that the application for auto top-up by GIRO ceases on 31 August 2021.

For EZ-Link cardholders who wish to apply for auto top-up with debit cards, you are encouraged to update your EZ-Link to account-based EZ-Link to enable applications via the EZ-Link app.

Application of auto top-up via GIRO for concession cardholders remains available at General Ticketing Machines.

Once the Auto Top-up by GIRO service has been activated on your EZ-Link, Auto Top-up occurs when the remaining value in your EZ-Link is insufficient for your next payment transaction when used on any public transport, retail merchant or in-vehicle unit (IU) for Electronic Road Pricing (ERP).

Do note that Auto Top-up for each EZ-Link will happen only once a day.

Please note that the Auto Top-up can only be triggered once a day.

Alternatively, your Auto Top-up by GIRO service could have been terminated due to an outstanding amount incurred on your bank account.

To continue the Auto Top-up by GIRO service, please visit any General Ticketing Machine or TransitLink Ticket Office to settle the outstanding amount.

EZ-Link reserves the right to utilise the deposit to offset any outstanding amount and terminate the Auto Top-up by GIRO service if we are unable to secure settlement for the outstanding amount owed to us. In this case, the deposit will not be refunded to you.

To continue the Auto Top-up by GIRO service, you are advised to settle any outstanding amount as soon as possible.

Auto Top-up by GIRO service will be terminated if we have been notified by the bank on the closure of your bank account or if the outstanding amount is not settled despite reminders from us.

In this case, your deposit will be utilised by EZ-Link to offset any outstanding amount owed to us.

You can check your last 30 transactions on your EZ-Link by presenting your card at any General Ticketing Machine (GTM) located at MRT /LRT stations.

Alternatively, you may also view your transactions via the EZ-link app.

Please visit any TransitLink Ticket Office with your NRIC/Passport and your EZ-Link to deactivate the service. Please note that if you have performed one of the following transactions within the last for days, you will not be able to deactivate the Auto Top-up facility on the card:

  • Activation of the Auto Top-up facility
  • Auto Top-up by GIRO top-up transaction
  • Settlement of outstanding amount that was owed to EZ-Link for any unpaid Auto Top-ups.

To change the Auto Top-up amount that you have previously applied for which involves deactivating the Auto Top-up service and reapply. However, as Auto Top-up service by GIRO has ceased from 1 September 2021 onwards, you will not be able to reapply for Auto Top-up by GIRO.

For EZ-Link cardholders who wish to apply for auto top-up with debit cards, you are encouraged to update your EZ-Link to account-based EZ-Link to enable applications via the EZ-Link app.

 

If you do not have a DBS/POSB account, you can still register for Auto Top-up with a valid Visa/Mastercard credit card via the EZ-Link app that can be downloaded from the Google Play Store or App Store.

There are no convenience fees for Auto Top-up with Visa/Mastercard credit card.

Auto Top-up for Concession Cards

The Auto Top-up (ATU) scheme brings ease and convenience to commuters by automatically adding value to their concession cards when the remaining card value falls below $0, for fare payments in transit (MRT/Buses) or at selected non-transit merchants. The pre-selected ATU amount will be deducted from the registered DBS/POSB bank account (via GIRO) or from the registered credit card.

From 26 September 2020, EZ-Link will take over the management of the Auto Top-up (ATU) scheme from the Land Transport Authority in processing ATU applications and transactions, as well as offer a waiver of convenience fees. TransitLink will continue to provide customer service support, including handling public enquiries and lost card reporting and replacement.

While existing concession card ATU users will not be affected, debit/charge cards will no longer be accepted as a source of funds for new ATU applications also a maximum limit of three (3) concession cards and/or EZ-Link cards (combined total of 3 cards) that can be tied to any single source of funds.

Application for ATU by DBS/POSB Bank GIRO via e-forms on TransitLink’s website and ATU by credit card via hardcopy forms will not be available from 10 Sep 2020.

Existing Concession card Auto Top-up (ATU) users may continue to use the existing ATU facility linked with the DBS/POSB bank account (via GIRO) or credit card after the change of ATU scheme owner.

If your concession card is linked with a credit/debit card account, we are glad to inform you that EZ-Link will waive the $0.25 convenience fee with effect from 26 September 2020.

If your concession card is linked with a DBS/POSB bank account (via GIRO), you will continue to enjoy the convenience fee waiver.

However, please check and pay for any outstanding ATU payment on your concession card(s) using the General Ticketing Machine, Passenger Service Centre, Top-Up Kiosk, Top-Up Machine or Assisted Service Kiosk located at the MRT/LRT stations, Bus Interchanges or TransitLink Ticket Office before 25 September 2020 to enjoy a smooth transition.

The following services will be affected during the following periods:

At General Ticketing Machines (GTM) or Assisted Service Kiosks (ASK)

  1. GIRO Auto Top-up (ATU) applications will not be available between 18 and 26 September 2020

At General Ticketing Machines, Assisted Service Kiosks, Passenger Service Centres, Top-Up Kiosks or Top-Up Machines

  1. Outstanding ATU payment for concession cards will not be available between 9pm on 25 September 2020 and 7am on 26 September 2020*

An error message will be displayed on the screens of the ticketing machines if you attempt to use the above services at the ticketing machines during the downtime.

*If you are unable to settle your outstanding payment before 9pm on 25 September 2020, you may not be able to use your concession card to travel on public transport. During this interim, you are advised to use an alternative mode of payment (e.g. ez-link/NETS FlashPay card or VISA/Mastercard contactless credit/debit card or NETS contactless ATM card).

There is no change to the existing Auto Top-up (ATU) facility on your concession card(s). Therefore, no further action is required on your part.

Please note that by continuing with the ATU service for your concession card from 26 September 2020, you shall be deemed to have accepted EZ-Link’s terms of service.

For more information regarding ATU enabled concession cards, please visit https://www.ezlink.com.sg. Alternatively you may view the FAQs at https://www.ezlink.com.sg/auto-top-up-for-concession-cards or contact the EZ-Link Customer Service Hotline at 6496 8300, operating daily from 8.00 am to 6.00 pm (except public holidays)

From 26 September 2020, with EZ-Link as the managing agency of the scheme, your credit card/bank statement will reflect ‘EZL’ as the merchant descriptor name instead of ‘TLG’ for Auto Top-up (ATU) transactions.

Please note that the posting to your credit card/bank statement for ATU transactions occurring between 21 September 2020 and 26 September 2020 may take place later than usual.

From 26 September 2020, you can link up to maximum of three (3) concession cards and/or EZ-Link cards (combined total of 3 cards) on a single Mastercard/Visa credit card or DBS/POSB bank account for new Auto Top-up (ATU) applications.

Your existing Auto Top-up (ATU) enabled concession cards will not be affected by the change in ATU scheme owner and will continue to be linked with your existing source of funds. The maximum limit of three (3) concession cards and/or ez-link cards (combined total of 3 cards) for a single source of funds will only apply to new ATU applications made from 26 September 2020.

Example: If you have six (6) concession cards with the ATU facility linked with a single credit/debit card or DBS/POSB bank account prior to 26 September 2020; the six (6) concession cards will remain linked with the same source of funds.

However, if you were to apply for the ATU facility on a new concession card using the same source of funds (which already has 6 cards linked with it), the application will be declined. This is because the maximum number of concession cards and/or EZ-Link cards allowed to be linked with any single source of funds has been exceeded.

You will need to link the new concession card with a new source of fund, either a DBS/POSB bank account for GIRO or credit card.

From 26 September 2020, debit/charge cards will not be accepted as a source of funds for new Auto Top Up (ATU) applications.

You may continue using the ATU facility linked with your existing debit/charge card until the card expires or when you terminate the ATU facility, whichever takes place first. Thereafter, debit/charge cards will not be accepted as a source of funds for ATU.

If you wish to continue using the ATU facility after your debit/charge card expires, you may link your credit card to the concession card(s) via the EZ-Link app. Alternatively, you may apply for new ATU by DBS/POSB GIRO at the General Ticketing Machines (GTMs) or Assisted Service Kiosks (ASK) located at all MRT/LRT stations, using your DBS/POSB ATM card. For ATU application at GTMs, activation is immediate.

You can apply for Auto Top-up (ATU) facility by credit card on your concession card using the EZ-Link app. Please download the EZ-Link app from the Google store or App store and register your concession card.

Scan QR code to download the EZ-Link app.

 

 

 

 

 

 

 

New users will need to perform a one-time registration for a new EZ-Link account. Upon successful registration, please add your concession card to your account either by tapping your card on the NFC antenna of your phone (if you are using an NFC-enabled phone, please ensure that the NFC function is switched on under your phone settings) or keying in the 16-digit CAN ID found on the back of your concession card.

If you are using an NFC enabled Android device, you can use the EZ-Link app to check your concession card Auto Top-up (ATU) transaction history. Nonetheless, please be informed that there is a maximum display of the last 30 transactions made – this includes any transit, non-transit and top-up transactions.

Linking Auto Top-up (ATU) facility with a credit card

You can register for the ATU facility for your concession card with a Mastercard/Visa credit card using the EZ-Link app* available in Google Play Store or App Store.

You will obtain immediate approval when you register for the ATU facility via the EZ-Link app. The approved application status can be found on the ATU page (tap the ATU button within the EZ-Link app).

Here’s what you have to do to activate the ATU facility on your card:

For Android phone users: If you are using an NFC enabled Android phone, you will be prompted by the app to tap your concession card on the NFC antenna of your phone. Upon successful synchronisation, your ATU facility will be activated.

For iPhone users: Upon successful application, a 12-digit ARN code (Autoload Reference Number) or collection slip number will be displayed on your EZ-Link app whenever you click the EZ-Reload button. The ARN code/collection slip number is unique to each ATU application and is used for the activation of the ATU facility on the concession card. You will have to present the 12-digit activation code, concession card(s) and original NRIC/Passport of the account holder at any TransitLink Ticket Office to activate the ATU facility.

 

Linking Auto Top-up (ATU) facility with a DBS/POSB bank account via GIRO

Simply head down to the nearest General Ticketing Machine or Assisted Service Kiosk at the MRT/LRT stations with a valid DBS/POSB ATM card and the concession card(s).

You will be notified of the ATU application status immediately. If the application is successful, the ATU facility will be activated on your concession card immediately.

The Auto Top-up (ATU) amounts available for selection are $20, $30, $40 and $50.

As the next Auto Top-up can only be effective four (4) calendar days after the previous Auto Top-up, you are advised to select an amount that is sufficient to cover your card usages for at least four (4) days.

The following bank cards are accepted under the Auto Top-up (ATU) scheme:

ATU by credit card: Any Mastercard/Visa credit card

ATU by GIRO: DBS/POSB ATM card linked with your savings or current bank account

All concession cards (PAssion Silver/Senior Citizen Concession Card, Persons with Disabilities Concession Card, Workfare Transport Concession Card, Adult Monthly Travel Card, NSF Concession Card, Private Education Institutes Student Concession Card, Undergraduate Concession Card, Diploma Student Concession Card, School Smartcard, Child Concession Card) are eligible for the Auto Top-up (ATU) scheme.

You can link your concession card with your DBS/POSB savings or current account, via Auto Top-up (ATU) by GIRO. Applications can be made at the General Ticketing Machines or Assisted Service Kiosks located at the MRT/LRT stations. ATU by GIRO facility is not available for non-DBS/POSB savings or current account at the moment.

The EZ-Link app currently only supports the application of the Auto Top-up (ATU) facility by Mastercard/Visa credit card. The feature for the application of ATU by GIRO is currently not available.

If you wish to link your DBS/POSB savings or current account with ATU by GIRO, please apply at the General Ticketing Machines or Assisted Service Kiosk located at the MRT/LRT stations.

The Auto Top-up (ATU) application page is protected by a Secure Socket Layer (SSL) certificate. It is a standard secure protocol used by banks and financial institutions.

You will see an error message on the screen if your Auto Top-up (ATU) application is rejected. Please refer to our email for the reason(s) for the rejection and proceed according to the instructions given.

Please contact the EZ-Link Customer Hotline at 6496 8300, operating daily from 8.00 am to 6.00 pm (except public holidays) for assistance.

The Auto Top-up will only be triggered when the remaining card value falls below $0.00, for fare transactions in transit (MRT/Buses) or at selected non-transit merchants.

There is a minimum period of four (4) calendar days between two (2) consecutive Auto Top-ups.

Example: If your concession card received an Auto Top-up of $20 on Monday, the earliest day a subsequent Auto Top-up can be performed on your card will be Friday of the same week.

Please choose an Auto Top-up (ATU) amount that is sufficient to cover your expected card usages and transactions during the 4-day period. If you require additional top-ups during this period, you may top up your concession card through the following channels:

  • Express Top-up via the EZ-Link app (For NFC-enabled Android phones)
  • General Ticketing Machine
  • Top-Up Machine
  • Top-Up Kiosk
  • Assisted Service Kiosk
  • Add Value Machine
  • TransitLink Kiosks
  • TransitLink Ticket Office

If your Auto Top-up (ATU) application was through the EZ-Link app and the Auto Top-up (ATU) facility of your concession card has not been activated, please call the EZ-Link customer service hotline at 6496 8300 to terminate the ATU application before re-applying with your desired ATU amount.

The Auto Top-up (ATU) amount cannot be changed after the activation of the ATU facility. To change the ATU amount on your concession card, you will need to terminate the ATU facility and re-register for the ATU scheme with your preferred top-up amount.

 

After activation, the termination of the ATU facility can only be done at any TransitLink Ticket Office by presenting your NRIC/Passport and concession card(s). Any outstanding amount has to be settled before the termination of the ATU facility. During this period, you will not be able to enjoy the convenience of the ATU scheme and will need to top up your card(s) with other means.

 

Please allow at least 14 working days for your concession card status to be updated before re-applying for the ATU facility on your concession card.

If there is a change in your credit card number due to a card upgrade or replacement, you will need to terminate the activated Auto Top-up (ATU) facility before re-applying for it with your new credit card information.

 

Please note that the termination of the ATU facility can only be done at any TransitLink Ticket Office by presenting your NRIC/Passport and concession card(s). Any outstanding amount has to be settled before the termination of the ATU facility. During this period, you will not be able to enjoy the convenience of the ATU scheme and will need to top up your card(s) with other means.

 

Please allow at least 14 working days for your concession card status to be updated before re-applying for the ATU facility using your credit card on the EZ-Link app.

If your new credit card has the same number as the existing credit card that is linked with Auto Top-up (ATU) but with a different expiry date, you can update the expiry date by speaking to the customer service team. Simply call the EZ-Link customer service hotline at 6496 8300.

The new credit card expiry date will be updated within three (3) working days.

There can only be one (1) Auto Top-up (ATU) facility on any single concession card.

 

To change your source of funds from a DBS/POSB bank account via GIRO to a credit card, you will need to terminate your activated ATU facility linked with your DBS/POSB bank account before re-applying for the ATU by credit card.

 

Please note that the termination of the ATU facility can only be done at any TransitLink Ticket Office by presenting your NRIC/Passport and concession card(s). Any outstanding amount has to be settled before the termination of the ATU facility. During this period, you will not be able to enjoy the convenience of the ATU scheme and will need to top up your card(s) with other means.

Please allow at least 14 working days for your concession card status to be updated before re-applying for the ATU facility using your credit card on the EZ-Link app.

All concession cards (including Auto Top-up (ATU)-enabled concession cards) can be used at selected non-transit merchants, such as NTUC FairPrice, Unity as well as for courses, activities and programmes under People’s Association.

The two cards are not distinguishable physically. However, you can have your card checked at any TransitLink Ticket Office, General Ticketing Machine or Assisted Service Kiosk to verify if it is on the Auto Top-up (ATU) scheme.

Auto Top-up Corporate

With Auto Top-up Corporate service, companies with a fleet of vehicles can link up to 1,000 EZ-Link cards under their Citibank Commercial Card for their drivers’ usage. These linked EZ-Link cards, when used in vehicles with 2nd Generation In-Vehicle Unit (IU), will be automatically topped up when funds in them run low. In this way, the drivers will enjoy the convenience of always having sufficient funds for ERP or Electronic Parking (CEPAS) payments. In addition, timely reports are consolidated for the companies’ review to facilitate finance reconciliation, streamlining of reimbursement processes as well as monitoring of their drivers’ usage patterns.

To apply for Auto Top-up Corporate Service, please email to commercialcards.sg@citi.com with subject title “Auto Top-up Corporate Service”. The application process will take approximately 21 days.

Greater Convenience

  • Auto topping up of EZ-Link cards when remaining stored value is insufficient for the next transaction.
  • No more paying of ERP fines due to insufficient funds.
  • Linking of up to 1,000 EZ-Link cards to one Citibank Commercial Card

Reduction of Paperwork

  • Streamlining of current billing and disbursement / reimbursement processes.

Tracking and Monitoring of Drivers

  • Limitation of EZ-Link card payments to ERP and Electronic Parking (CEPAS) payments only.
  • Usage & Posting Reports will be provided for finance reconciliation and monitoring of usage patterns and drivers.

There will be no convenience fee charged for each and every top up as the charges are waived for all Citibank Cards.

EZ-Link cards linked under Auto Top-up Corporate Service can be used for ERP & Electronic Parking (CEPAS) transactions. For the list of CEPAS accepted carparks, you may refer to https://epscepashub.sg/cepashub-eservice/.

Alternatively, simply look out for the following sign at the respective carparks:

Auto Top-up for the linked EZ-Link card will happen when there is insufficient fund in the card for ERP or Electronic Parking (CEPAS) payments.

EZ-Link will provide you with the following reports via email:

  1. Failed Auto-Load Posting/Bad Debt Report List of all the failed postings and bad debts, whereby posting refers to Auto Top-up on the ez-link card while bad debt is created upon a failed posting.
  2. Auto-Load Posting Report List of all the postings on ez-link cards. Report includes successful and failed postings.
  3. ERP and Electronic Parking (CEPAS) Usage Report List of all ERP and Electronic Parking (CEPAS) transactions deducted from ez-link cards.

The applicable cards are Citibank Business Gold, Corporate Card or Citibank Visa Purchasing Card.

You can set the top-up denominations to be $20, $30 or $40.

A new application will be required. To re-apply, please contact the Account Manager from Citibank who is servicing your company. The application process will take approximately 21 working days. When application is successful, a new set of ez-link cards will be issued to your company.

For lost Auto Top-up Corporate Service cards, please call 6496 8300 (Mon-Sun, 8am to 6pm, excluding public holidays) with the following information:

  • Company Name, or
  • Engraved identification number of the lost Auto Top-up Corporate Service card(s).

Should you encounter problems with the EZ-Link cards linked under Auto Top-up Corporate Service, please call 6496 8300 (Mon-Sun, 8am to 6pm, excluding public holidays) with the following information:

  • Company Name, or
  • Engraved identification number of the faulty Auto Top-up Corporate Service card(s).