EZ-Link is committed to our customers in enhancing your journey by providing service excellence. We strive our best to be your most trusted provider for your contactless digital payment and transportation needs.
We assure that all your valuable feedback will be reviewed for us to improve continuously and delight our customers in every possible way.
We established the following service standards to measure the effectiveness of our team’s efficiency in satisfying the needs of our customers. These standards are reviewed annually to ensure EZ-Link continues to provide quality responses to you.
Achieved 96% for EZ-Link Hotline Service and 99% for Email/Social Media enquiries.
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