SimplyGo Concession Card

What is SimplyGo?

‘SimplyGo’ (also known as Account-based ticketing) brings more ease and convenience to commuters by widening the range of e-Payment options in transit.

To enjoy the benefits of SimplyGo, commuters may use their:

  1. Contactless bank card or mobile wallet, or
  2. Account-Based EZ-Link Cards
  3. [New!] Account-based Concession Cards

With an Account-based Concession card, commuters will be able to enjoy online mobile services, such as the topping-up of card value and viewing of fare and travel history on the EZ-Link app.

SimplyGo Pilot with Account-based Concession Cards

The registration for the Pilot Programme for Account-based Concession card has been closed since October 2021 and we have come to the end of the Pilot Programme effective 31 Dec 2021.

Concession cardholders will progressively be allowed to update their cards to Account-based Concession cards.

We will be inviting commuters who participated in the Account-based Concession Pilot Trial to update their existing Concession card to an Account-based card at selected locations from 5 to 6 March 2022.

Other groups of Concession cardholders will be invited to do so once the option to update is available.

An e-mail inviting you to update your Concession card to an Account-based card will be sent to you. Within the e-mail is a link to a registration form which you can fill in to choose a location and timeslot for the exercise.

After which, simply head down with your existing Concession card for the Concession card update at your chosen timeslot.

There will be an A3 signage at the appointed train stations / bus interchange and there will be service ambassadors available to assist you with the card update. Do keep a lookout for the EZ-Link service ambassadors who will be in black tops / shirts, with a blue and green lanyard (EZ-Link’s brand colours).

No, the card-updating process to Account-based cannot be reversed.

For a limited time period, you will be issued with the older (non Account-based) Concession card if you apply for a replacement card via TransitLink’s website or their mobile app.

Introduction to Account-based Concession Card

An Account-based Concession card refers to a Concession card that is compatible with SimplyGo. The Account-based Concession cards can be registered on the EZ-Link mobile app / the TL SimplyGo app (available on Android and iOS devices) for Concession card holders to enjoy greater convenience and benefits in your daily commute

With an Account-based Concession Card, you can enjoy the following benefits:

  • Top up your Account-based Concession card on-the-go, without the presence of the physical card to perform top-ups.
  • You can also top up on behalf of your family members remotely without the need of tapping their physical cards.
  • Better manage your spend budget and keep track of your travel expenditure easily.
  • Receive updates and get notified on low card balances with push notifications.
  • With no convenience fees, you can sign up for Auto Top-up via the EZ-Link app for your card to be automatically topped up when there is insufficient value.
  • Earn reward points via the EZ-Link app which allows you to exchange for exciting offers, vouchers and deals.
  • Purchase a Concession pass via the TL SimplyGo app even when you do not have your Concession card with you.

Yes, we will be announcing the commencement of this at a later date. Stay tuned for updates!

To get started, you have to download the EZ-Link app from the Play Store (Android users), Apple Store (iPhone users) or Huawei App Gallery (Huawei devices on Android operating system). Thereafter, please follow the steps below:

Downloaded the EZ-Link app but no account yet? Here’s how you sign up for one:


You will be directed to the home page once successfully registered.


Do note that you would have to maintain a minimum card balance of $3 in your Account-based Concession card at all times.

The minimum top up amount is $10 when using the EZ-Link app.

However, if you prefer to top up via cash or other ePayment methods, you may do so at the following channels:

  • General Ticketing Machines
  • Add Value Machines
  • TransitLink Ticket Offices
  • Top-up Machines
  • TransitLink Kiosks
  • TransitLink SimplyGo app
  • Assisted Service Kiosks
  • Top-up Kiosks

Please refer to the table below for the minimum top up amount for the respective concession cards when using the above channels.

Minimum Top-up Amounts

Concession Card Type Minimum Top-up Amount
  • School Smartcard/Non-MOE School Smartcard
  • Institute of Technical Education (ITE) Student Concession Card
  • Diploma Student Concession Card
  • Private Education Institution (PEI) Student Concession Card (Secondary)
ePayment like NETS & credit card : $5

Cash : $2

All other concession cards ePayment like NETS & credit card : $10

Cash : $2

Yes, you can add your child’s Account-based Concession card to your EZ-Link app account to view the card balance, transaction history and top up.

No. Your Account-based Concession card can only be added to one EZ-Link app account.

You may check if your card is an Account-based Concession Card via the following channels. If you have an Account-Based Concession Card, you will see the words “SimplyGo” or “Upgraded”.

Assisted Service Kiosk (ASK)

 

Add Value Machine

 

General Ticketing Machine (GTM) / Top Up Machine (TUM)

 

TL SimplyGo Mobile App

 

TransitLink SimplyGo Portal

 

Top-up Kiosk (TUK)


TransitLink Kiosk

Fares and Usage of Account-based Concession Card

You can use your Account-based Concession Card in transit (trains and buses) in exactly the same way as your existing concession card. Additionally, you can use the Account-based Concession Card at specified non-transit acceptance points for retail purchases at selected merchants as listed here.

Important: Account-based Concession cards cannot be used to pay for ERP and carpark charges.

To travel on public transport, please tap in and tap out with your Account-based Concession Card on the MRT/LRT fare gantry, or bus fare readers. Please use the same card for entry and exit. The fare reader will display “CEPAS CARD; SIMPLYGO” when your transaction is successful, as shown below.

Bus Fare Reader

 

MRT / LRT Fare Gates

__

*If the card reader at the point of boarding or alighting emits an amber light when tapping your card, this means that your Concession Card’s entry/exit has been recorded. If the card reader at the point of boarding or alighting emits a red light when tapping your card, this means your Concession Card has been rejected.

 

Please note that for premium bus services, your Account-based Concession card can be used to pay for fares only if they are operated by public transport operators (PTOs) and not private operators. All PTO-operated buses (basic, premium and express bus services) are installed with a standard card reader as shown below:

Transactions are not be displayed instantaneously on the fare reader as they are carried out through the backend system.

Your fare expenditure will be available for viewing and tracking on the EZ-Link app. Please enable your push notification via the EZ-Link app to receive the estimated fare after each trip.

To access your detailed travel history and transactions, please create a TL SimplyGo account on the TL SimplyGo app or the TransitLink SimplyGo Portal, and add your Account-based Concession Card in the ‘My Cards’ tab.

Alternatively, you may check your travel history and transactions at Ticketing Machines available across MRT stations and Bus Interchanges.

Please be assured that there are no changes to the fares. Commuters who use an Account-based Concession Card for public transport will continue to enjoy existing concessionary fares, over the duration of the pilot. Please refer to www.ptc.gov.sg/regulation/bus-rail/fare-structure for more information on fares and  https://www.transitlink.com.sg/concession-cards for more information on concession fare eligibility.

You may be tapping with more than one payment card.

If you are tapping a wallet with multiple cards (e.g. Contactless bank card (Mastercard, NETS or Visa), ez-link or NETS FlashPay cards), the fare reader may not be able to correctly identify the card you wish to travel with. As such, an incorrect transaction will occur or you may see the following error message.

MRT / LRT Fare Gates

 

Bus Fare Reader

Please take out the card you intend to use from your wallet or bag so that you tap only one card at the fare device to enter and exit. Do remember to always tap in and out with the same card. ­This prevents the system from considering the entry and exit as two separate trips.

Your card may have insufficient value.

You will not be able to continue using your Account-based Concession Card for travelling if you have insufficient card balance. You will encounter the following messages on the fare devices (as shown in the pictures below).

Bus Fare Reader

 

MRT / LRT Fare Gate

Please top up your card in order to continue your journey.

Your card may be damaged / expired

For repeated declined transactions, please use your existing Concession Card to continue your journey.

You may wish to contact EZ-Link Hotline at 6496 8300 if you encounter difficulties using the Account-based Concession Card.

If the Account-based Concession Card is added to the EZ-Link app, the Minimum Travel Value (MTV)  required before the card is accepted for use on buses and trains is $0.

If the card has not been added to the EZ-Link app, varying MTV amounts apply, depending on the concession category. Please refer to the table below for the MTV of the respective type of Concession Cards.

The MTV is necessary to ensure that there is sufficient card balance, even for the longest journey.

You will not be able to continue using your Account-based Concession Card for travel if you have insufficient card balance (below MTV). Please top up your card in order to continue your journey.

You can top up your Account-based Concession Card through the following channels:

  • EZ-Link Mobile app
  • TL SimplyGo App
  • Transit ticketing device, including the Top-Up Kiosk, Assisted Service Kiosk, General Ticketing Machine, TransitLink Kiosk and General Ticketing Machine
  • TransitLink Ticket Offices
  • AXS Machine

For top-ups made using the mobile app and other channels located outside transit areas, your new card balance may take up to 10 mins to be updated to the system if your original card balance was below the minimum travel value. To avoid any inconvenience, we encourage you to maintain a minimum balance of $3.00 on your travel cards.

Your new card balance may take up to 10 mins to be updated to the system if your original card balance was below the minimum travel value.

Step 1: Click on the Auto Top-up icon that’s shown beneath the Account-based Concession card in-app.

 

 

 

 

 

Step 2: Select your preferred amount for Auto Top-up and click ‘Next’.

In-app screens for reference:

Upon successful sign up of Auto Top-up, there will be a ‘hold’ amount of $0.50 reflected in your credit card statement for authorisation purpose.

For information on Auto Top-up, please visit https://www.ezlink.com.sg/ez-link-faqs/auto-top-up/

You can purchase monthly concession passes for your Account-based Concession Card via any of the following channels:

  • TL SimplyGo app; or
  • Transit ticketing device, including the Top-up Kiosk, Assisted Service Kiosk, General Ticketing Machine, TransitLink Kiosk and General Ticketing Machine; or
  • TransitLink Ticket Office

Before purchasing MCP for your Account-based Concession card, please ensure that card balance on your Account-based Concession card is above the Minimum Travel Value (MTV).

 

If the Account-based Concession card is added to the EZ-Link app, the MTV required to purchase monthly concession passes is $0.

 

If the card has not been added to the EZ-Link app, varying MTV amounts apply, depending on the concession category. Please refer to the table below for the MTV of the respective type of Concession cards:

In the event that the Account-based Concession card balance is below the MTV amount, the MCP purchased may only be used from the following day. Please note if your card has a negative balance (i.e below $0.00), you will not be able to purchase an MCP until you have topped up the card.

Yes, your active MCP will be transferred to the Account-based Concession card.

No. You will not be able to transfer the remaining stored value in your existing concession card to the Account-based Concession Card. The Account-based Concession Card has a pre-loaded value of $5.

For assistance pertaining to your damaged Account-based Concession card, please approach any TransitLink Ticket Offices/Concession Card Replacement Offices or contact TransitLink at 1800-2255-663 (8am – 6pm daily, closed on Public Holidays).

To report the loss of your card, please call TransitLink at 1800-2255-663 immediately to prevent misuse. Operating hours are 8am to 6pm daily (closed on public holidays).

Currently, it is not possible to add the Account-based Concession card to a mobile wallet for contactless payment.

Your Account-based Concession card can be used for the redemption of transport vouchers, including transport and meal subsidy vouchers issued by MOE, for students on MOE Financial Assistance Scheme.

If you have a transport electronic voucher (eVoucher), you can redeem it to your Account-based Concession card remotely, using the TL SimplyGo app.

Using the EZ-Link app

Commuter Assistance

You may register for a TL SimplyGo account via the TL SimplyGo app or the TransitLink SimplyGo Portal.

After registering, go to “My Cards” page to add your Account-based Concession Card by keying in the last four alphanumeric characters (starting with CPxxxxxxxx) printed on the card.

Please visit the “My Cards” page in your TL SimplyGo account on the TL SimplyGo app or the “My Statements” page on the TransitLink SimplyGo Portal to view the travel transactions and fares charged to your registered travel card(s).

Transaction information includes trip and journey information, transit fares and payment posting history. This information can be downloaded into PDF statements.

If there are any discrepancies in your travel transactions, please use the TL SimplyGo app or TransitLink SimplyGo Portal to submit claims for the travel transactions.

Commuters who face entry/exit mismatch at the point of boarding or alighting can approach the officers at the Passenger Service Centre or Bus Captains for assistance.

You may wish to contact TransitLink at 1800-2255-663 (8am – 6pm daily, closed on Public Holidays) if you encounter any difficulties.

For enquiries on the Account-based Concession cards, please contact EZ-Link Hotline at 6496 8300 or visit https://www.ezlink.com.sg/accountbased-concession/.