SimplyGo Concession Card

A) Introduction to SimplyGo Concession Cards

‘SimplyGo’ (also known as Account-based Ticketing) brings more ease and convenience to public transport users by widening the range of ticketing options available for fare payment.

To enjoy the benefits of SimplyGo, commuters may use their:

  • Contactless bank cards or mobile wallets, or
  • SimplyGo EZ-Link cards, or
  • [New!] SimplyGo Concession cards

When using contactless bank cards, mobile wallets and SimplyGo EZ-Link cards for travel on public transport, regular adult fares will be charged.

With SimplyGo Concession cards, cardholders will continue to enjoy the subsidised fares for travel on public transport.

The SimplyGo Concession card refers to a Concession card that is compatible with LTA’s Account-based Ticketing system.

(i) KEY BENEFITS WITH THE SIMPLYGO CONCESSION CARD

SimplyGo Concession cards can be registered and paired with the EZ-Link app (available on Android and iOS devices), for cardholders to enjoy greater convenience and benefits:

  • Skip the queue and top up your card on-the-go
    Perform card top-ups while on-the-go for yourself or family members (without the extra step of tapping the physical card to the back of the phone, that is needed with the express top-up function on the EZ-Link app for regular Concession cards).
  • Track Travel Spending
    Better manage your budget and keep track of your travel expenditure by viewing the card transaction history and monitoring fares through in-app notifications at the end of each trip.
  • Low-balance Alerts & Transaction Notifications
    Get reminded when a top-up is required with in-app notifications when card balance is low. Remember to enable in-app notifications to receive these alerts.
  • Instant Card-blocking
    Instantly block your lost card and trigger a refund of your remaining balance. If you have purchased a Monthly Concession Pass, the pro-rated balance will also be refunded.
  • Auto Top-up Service
    With no convenience fees, you can conveniently sign up for Auto Top-up through the EZ-Link app to enjoy automatic card top-ups when there is insufficient value.
  • Rewards
    Earn reward points on the EZ-Link app that will allow you to exchange for exciting offers and limited deals.


(ii) KEY CHANGES WITH THE SIMPLYGO CONCESSION CARD

SimplyGo Concession cards are accepted at all Buses and Trains operated by Public Transport Operators. With SimplyGo Concession cards, fare charged and remaining card balance will not be displayed at Bus Fare Readers and MRT/LRT Fare Gates. Instead the following message will be displayed:


Commuters may check their fare transactions and card balance privately, through the following channels:

  • EZ-Link app; or
  • Ticketing machines, including the Top-up Kiosks, Assisted Service Kiosks, General Ticketing Machines and SimplyGo Kiosks

Commuters will have to maintain a minimum card balance on their SimplyGo Concession card to ensure acceptance of cards at the Bus card readers and MRT/LRT fare gates. Please refer to the below table on the minimum card balance required:

Please note that SimplyGo Concession cards cannot be used to pay for motoring-related charges, including ERP and carpark charges.

SimplyGo Concession cards are only accepted at selected merchants as listed here. The list is being expanded progressively as new merchants come onboard.

B) Getting Started with SimplyGo Concession Cards

Most Concession cardholders, except for MOE Primary, Secondary and Junior College students, are currently able to upgrade their existing Concession cards to SimplyGo Concession cards. The upgrade function for the Student Concession cards (or School Smart Cards) stated above will be made available later in 2024. More details will be provided when ready.

Steps to upgrade your existing Concession card to a SimplyGo Concession card:

Simply bring along your existing Concession card to any ticketing machine (located at MRT stations and Bus Interchanges) to perform the upgrade to SimplyGo Concession.

 

Important: Please note the following before upgrading your Concession card to SimplyGo Concession at the ticketing machines.

 

  • Please ensure that the card balance on your Concession card is at least $3 before initiating the upgrade to SimplyGo.

 

  • The upgrading process to SimplyGo Concession cannot be reversed.

 

  • The upgrading process migrates the information on your card to a backend account. There will be no change to the remaining balance of the card. Any active Monthly Concession Pass or Auto Top-up subscription will still be in place when the card is upgraded to a SimplyGo Concession card. Any loyalty points (e.g., yuu Points) on the card will also remain in the card after the upgrading process.

 

  • If you upgrade your card in between trips (e.g. in the middle of a journey), the next trip after upgrading will be considered a new journey. Thus, you will not be able to enjoy distance-based fare for that trip. Please complete your journey before upgrading your Concession card to avoid paying higher fares.

 

  • An upgraded SimplyGo Concession card cannot be used to pay for motoring-related charges, including ERP and carpark charges.

 

  • SimplyGo Concession cards are accepted for retail usage at selected merchants islandwide. More merchants are being added progressively. Please refer here for the updated list to date.

 

  • You are encouraged to download and use either the EZ-Link or TL SimplyGo app to conveniently view and keep track of your fare transactions and card balance. With SimplyGo Concession cards, fare charged and remaining card balance will not be displayed at Bus card readers and MRT/LRT fare gates

If you are unable to upgrade your concession card at the ticketing machines, please approach the staff at any TransitLink Ticket Office / Passenger Service Centre for assistance.

Alternatively, you may contact the EZ-Link Customer Service team at 6496 8300 from 8am to 6pm daily (except on public holidays) or email customerservice@ezlink.com.sg if you require further assistance.

Please ensure that the card balance on your SimplyGo Concession card is above the Minimum Travel Value (MTV) or your card may be blocked after the upgrading process.

Please note that this also applies to Concession card that is on Auto Top-up. Please refer to the table below for the MTV of the respective type of Concession cards.

Concession Card Type Minimum Travel Value (MTV) Amount
Primary / Secondary / Junior College (JC) / Polytechnic / ITE Student $1.00
Person with Disabilities $2.00
Senior Citizen $2.00
Undergraduate $3.00
NSF $3.00
Workfare Transport Concession Card $3.00
Adult Monthly Travel Card $3.00

 

To unblock and continue using your SimplyGo Concession card, please top up your card to a value above the MTV amount. If your Concession card is on Auto Top-up (ATU), the ATU service will resume thereafter.

For top-ups done using the Ticketing Machines, you will be able to use your SimplyGo Concession card immediately after the successful top-up. For top-ups done using other methods, please allow up to 10 minutes for the top-up to take effect.

If your SimplyGo Concession card remains blocked after being topped up to the MTV amount, please approach any TransitLink Ticket Office / Concession Card Replacement Office or contact TransitLink Hotline at 1800-2255 663 (8am – 6pm daily, closed on Public Holidays) to check on the status of your card.

To get started, you have to download the EZ-Link app from the Play Store (Android users), Apple Store (iPhone users) or Huawei App Gallery (Huawei devices on Android operating system).

 

After downloading the EZ-Link app, you will need to register for an account by providing your email address and mobile number.

Remember to enable in-app notifications to receive alerts when you have completed a bus/train trip and when your card balance is low.

Now, simply pair your SimplyGo Concession card with the EZ-Link app by clicking the “Add EZ-Link” icon and keying in the 16-digit CAN ID found on the back of your card.

Please note:

  • Referring to Step 4 of image above, you would have to declare that the SimplyGo Concession card belongs to you, in order to pair your card successfully.
  • Your SimplyGo Concession card can only be added to one EZ-Link app account.
  • You may add your child’s SimplyGo Concession card to your EZ-Link app account to perform remote card top-ups, view the card balance and transaction history.

Please note:

    • Your SimplyGo Concession card can only be added to one EZ-Link app account.
    • You may add your family members’ SimplyGo Concession card to your EZ-Link app account to perform remote card top-ups, view the card balance and transaction history.

This option is currently not available for new Concession cards issued.

For replacement of Concession cards:
If your previous Concession card was not upgraded to SimplyGo, your replacement card will be a regular Concession card. You may upgrade your replacement card to SimplyGo through the upgrading process available at the ticketing machines.

If your previous Concession card was upgraded to SimplyGo, a new SimplyGo Concession card will be issued at the Concession Card Replacement Offices.

Please note that the upgrading process to SimplyGo Concession (available at ticketing machines) cannot be reversed.

From October 2022, SimplyGo Concession cardholders may choose to get their Concession card replaced with the regular Concession card at the TransitLink Concession Card Replacement Offices. For lost replacements, they can choose the type of Concession card (SimplyGo or card-based ticketing) they want to replace when applying at any application channel. Please note that the card replacement fees will be applicable.

You may check if your card is a SimplyGo Concession card using the following channels. If you have a SimplyGo Concession card, you will see the words “SimplyGo” or “Upgraded”.

You may check your SimplyGo Concession card’s transaction history and card balance using the following channels:

  • EZ-Link app; or
  • Ticketing machines, including the Top-Up Kiosks, Assisted Service Kiosks, General Ticketing Machines and TransitLink Kiosks

Using the EZ-Link app

When you are logged in to your EZ-Link app account, your registered cards will be shown on <My EZ-Link>.

Select the card you wish to view the transaction history and card balance. Please note that you will need to allow EZ-Link to retrieve and display travel history details before viewing your detailed travel history.

You may top up your SimplyGo Concession Card using the following channels:

  • EZ-Link app; or
  • Ticketing machines, including the Top-Up Kiosks, Assisted Service Kiosks, General Ticketing Machines and TransitLink Kiosks; or
  • TransitLink Ticket Offices

There are no additional charges for top-ups performed using the above channels.

Please refer to the table below for the minimum top-up amount for the respective concession cards when topping up at the various channels:

Concession Card Type Minimum Top-up Amount
·        School Smartcard/Non-MOE School Smartcard

·        ITE Student Concession Card

·        Diploma Student Concession Card

·     Private Education Institution (PEI) Student Concession Card (Secondary)

EZ-Link app: $10

ePayment (NETS & credit/debit card) using ticketing machine: $5

 

Cash using ticketing machine: $2

All other concession cards EZ-Link app: $10

 

ePayment (NETS & credit/debit card) using Ticketing Machine: $10

 

Cash using ticketing machine: $2

For top-ups made using the EZ-Link app and other channels located outside the transit area, your new card balance may take up to 10 mins to be updated in the system if your original card balance was below the minimum travel value.

Important: To avoid any inconvenience, we encourage you to maintain a minimum balance of $3.00 on your travel cards.

Using the EZ-Link app to top up your SimplyGo Concession card:

(i) Adding a New Payment Method – Bank Card

(ii) Adding a New Payment method – DBS PayLah!

You can purchase the Monthly Concession Pass (MCP) for your SimplyGo Concession card using any of the following channels:

  • Ticketing machines, including the Top-up Kiosks, Assisted Service Kiosks, General Ticketing Machines and TransitLink Kiosks; or
  • TransitLink Ticket Offices

Before purchasing MCP for your SimplyGo Concession card, please ensure that the card balance on your SimplyGo Concession card is above the Minimum Travel Value (MTV). Please refer to the table below for the MTV of the respective type of Concession cards.

Concession Card Type Minimum Travel Value (MTV) Amount
All concession cards added to the EZ-Link app $0.00
For concession cards not added to EZ-Link app:
Primary / Secondary / Junior College (JC) / Polytechnic / ITE Student $1.00
Person with Disabilities $2.00
Senior Citizen $2.00
Undergraduate $3.00
NSF $3.00
Workfare Transport Concession Card $3.00
Adult Monthly Travel Card $3.00

 

In the event that the SimplyGo Concession card balance is below the MTV amount, you are only allowed to purchase an MCP with a start date of at least one day after the purchase date. To buy an MCP that starts on the purchase date, you will need to top up the card first.

Please note that if your card has a negative balance, i.e below $0.00, you will not be able to purchase an MCP until you have topped up the card.

The Auto Top-up service automatically tops up your account when there is insufficient value.

Using the EZ-Link app to Activate Auto Top-up

Upon successful sign up of Auto Top-Up, there will be a ‘hold’ amount of $0.50 reflected in your credit card statement for authorisation purpose. This amount will be released to you within 7 working days.

For information on Auto Top-Up, please visit https://www.ezlink.com.sg/simplygo-ezlink-auto-top-up/.

For SimplyGo Concession cards that have been added to the EZ-Link app, you may block the card instantly using the EZ-Link app to prevent unauthorised transactions and misuse.

Thereafter, you are able to get a refund of the remaining value on the card and any pro-rated Monthly Concession Pass (MCP) value to the nominated bank account or another SimplyGo EZ-Link card within 10 working days.

Should you have also purchased an unutilised MCP for the next month, a refund will be made to the nominated bank account or another SimplyGo EZ-Link card. All refunds require 10 working days to process.

Use the EZ-Link app to block your card and trigger a refund for the remaining card balance


Alternatively, please call TransitLink Hotline at 1800-2255 663 immediately to report the loss and to prevent misuse. Operating hours are from 8am to 6pm daily (closed on public holidays).

Note:
“Card-blocking” should only be done when card is lost or expired. Once selected, it cannot be ‘reversed’.

Cardholders will need to apply for a new Concession card and replacement charges will be incurred.

For assistance pertaining to any damaged SimplyGo Concession cards, please approach any TransitLink Ticket Offices / Concession Card Replacement Offices or contact TransitLink Hotline at 1800-2255 663 (8am – 6pm daily, closed on Public Holidays).

Using the EZ-Link app to check the expiry date of your SimplyGo Concession card:

  1. Ensure you are logged in to your EZ-Link app
  2. Click on the registered card that you would like to check the expiry date for
  3. The expiry date of the selected card will be shown on the cardface (as circled in the screenshot example below)

Your SimplyGo Concession card can be used for the redemption of transport vouchers.
If you have a public transport electronic voucher (eVoucher), you may redeem the eVoucher using the Assisted Service Kiosk, Top-Up Kiosk, TransitLink Kiosk or at the TransitLink Ticket Offices.

Currently, this feature is not available and you would not be able to add the SimplyGo Concession card to a mobile wallet for contactless payment.

Your SimplyGo Concession card can only be added to one EZ-Link app account.

Please reset your password in-app.

Here’s how:

You may also enable biometric log-in to conveniently access your EZ-Link account, without the need to enter your password every time:

C) Fares and Usage of the SimplyGo Concession Card

You can use your SimplyGo Concession card in transit (for fare payments on trains and buses) exactly the same way as how you use your regular Concession card.

Additionally, you can use the SimplyGo Concession card at specified non-transit acceptance points for retail purchases at selected merchants as listed here.

Important: SimplyGo Concession cards cannot be used to pay for ERP and carpark charges.

Please be assured that there are no changes to the fares. Commuters who use SimplyGo Concession cards for public transport will continue to enjoy existing concessionary fares.

Please refer to www.ptc.gov.sg/regulation/bus-rail/fare-structure for more information on fares and https://www.transitlink.com.sg/concession-cards for more information on the eligibility of concession fares.

To travel on public transport, please tap in and out with your SimplyGo Concession card on the MRT/LRT fare gantries or bus fare readers. Please use the same card for entry and exit. Do take out the card you intend to use from your bag or wallet so that you tap only one contactless card on the fare gates / bus readers. If several contactless cards are detected, more than one card may be charged.

The fare reader will display “CEPAS CARD; SIMPLYGO” when your transaction is successful, as shown below:

*If the card reader at the point of boarding or alighting emits an amber light when tapping your card, this means that your Concession card’s entry/exit has been recorded. If the card reader at the point of boarding or alighting emits a red light when tapping your card, this means your Concession card has been rejected.

The SimplyGo Concession card can be used to pay for fares only if they are operated by the public transport operators (PTOs). All PTO-operated buses (basic, premium and express bus services) are installed with a standard card reader as shown on the left.

Transactions are not displayed instantaneously on the fare reader as they are carried out through the backend system.

Your fare expenditure will be available for viewing and tracking on the EZ-Link app. Please enable your in-app notification to receive the estimated fare after each trip. You will also receive notifications when your card balance is low and a top-up is required.

You may also check your travel history and transactions at the ticketing machines available across all MRT stations and Bus Interchanges.

Please refer to the table below for the Minimum Travel Value (MTV) of the respective type of concession cards. The MTV is necessary to ensure there is sufficient card balance, even for the longest journey.

You will not be able to continue using your SimplyGo Concession card for travel if you have insufficient card balance (below MTV). Please top up your card in order to continue your journey.

 

Concession Card Type Minimum Travel Value (MTV) Amount
All Concession cards added to EZ-Link app $0.00
For Concession cards not added to the EZ-Link app:
Primary / Secondary / Junior College (JC) / Polytechnic / ITE Student $1.00
Person with Disabilities $2.00
Senior Citizen $2.00
Undergraduate $3.00
NSF $3.00
Workfare Transport Concession Card $3.00
Adult Monthly Travel Card $3.00

(i)You may be tapping with more than one payment card.

If you are tapping a wallet with multiple cards (e.g. Contactless bank card (Mastercard, NETS or Visa), EZ-Link, NETS FlashPay or Concession cards), the fare reader may not be able to correctly identify the card you wish to travel with. As such, an incorrect transaction will occur, or you may see the following error:

Please take out the card you intend to use from your wallet or bag so that you tap only one card at the fare device to enter and exit. Do remember to always tap in and out with the same card. ­This prevents the system from considering the entry and exit as two separate trips.

(ii) Your card may have insufficient value.

You will not be able to continue using your SimplyGo Concession card for travelling if you have insufficient card balance. You will encounter the following messages on the fare devices (as shown below)

Please top up your card in order to continue your journey. For top-ups using the EZ-Link app and done at the retail outlets, please allow up to 10 minutes for the top-up to take effect and for the card to be accepted on public transport.

(iii) Your card may be damaged / expired

Should you encounter difficulties using the SimplyGo Concession card, please approach any TransitLink Ticket Office / Concession Card Replacement Office or contact TransitLink Hotline for assistance at 1800-2255 663 (8am – 6pm daily, closed on Public Holidays).

D) Commuter Assistance

Commuters who face entry/exit mismatch at the point of boarding or alighting can approach the officers at the Passenger Service Centre or Bus Captains for assistance.

You may wish to contact TransitLink Hotline at 1800-2255 663 (8am – 6pm daily, closed on Public Holidays) if you encounter any difficulties.

You may leave your feedback at https://www.ezlink.com.sg/support/ or call the EZ-Link hotline at 6496 8300. Operating hours are 8am to 6pm daily (closed on public holidays). Please leave a voice message after hours.

For general enquiries on the SimplyGo Concession cards, please contact the EZ-Link Customer Service Officers at 6496 8300 or visit https://bit.ly/SimplyGoConcession.