LOSS OF EZ-LINK CARD

  1. It is the responsibility of the Account Holder to report the loss of any EZ-Reload by Card Enabled ez-link card (“Lost ez-link Card”) to EZ-Link at its hotline at telephone number 6496 8300 during the hours of 8.00 am to 6.00 p.m. with one or more of the following information:

    1. Name of the Account Holder.
    2. NRIC or passport number of the Account Holder.
    3. Engraved identification number of the affected EZ-Reload by Card Enabled ez-link card(s).

    In the event that the Lost ez-link Card is discovered outside of the hotline operating hours, the Account Holder may leave a voice mail reporting the loss with the above details. EZ-Link will attend to the loss report the next working day.

  2. EZ-Link shall cancel the Lost ez-link Card within 48 hours after a Lost ez-link Card has been reported in accordance with paragraph 6.1. EZ-Link shall refund to the Account Holder the remaining Stored Value on the Lost ez-link Card (if any) within 4 weeks of the date of cancellation. EZ-Link shall not be liable to refund to the Account Holder for any monies deducted from the Lost ez-link Card within the period of 48 hours after the Lost ez-link Card has been reported lost, whether such deductions from the Lost ez-link Card were made with the Account Holder’s or Card Holder’s knowledge or consent or not.

  3. Until the expiry of 48 hours after a Lost ez-link Card has been reported, the Account Holder shall be liable for any Revaluation to the Lost ez-link Card via the EZ-Reload by Card Facility as well as any deductions incurred on the ez-link card, and EZ-Link shall be entitled to deduct from the Account for the Revaluation performed. Where the Account Holder does not make a lost report to EZ-Link, the Account Holder shall continue to be liable for any deductions incurred or Revaluation occurring on the Lost ez-link Card.

  4. The Account Holder shall not be liable for any Revaluation or deductions made on the Lost ez-link Card after the the expiry of 48 hours from the time of reporting loss of the ez-link Card.

  5. Where the loss of an EZ-Reload by Card Enabled ez-link card has been reported, the Account Holder or Card Holder will have to re-apply for the EZ-Reload by Card Facility for the replacement ez-link card.