LOSS OF EZ-RELOAD BY GIRO ENABLED EZ-LINK CARDS
It is the responsibility of the Account Holder or Card Holder(s) to report the loss of any EZ-Reload by GIRO Enabled ez-link cards to EZ-Link via the EZ-Link mobile app or the EZ-Link customer service hotline with one or more of the following information:
- Name of the Account Holder.
- NRIC or passport number of the Account Holder.
- Engraved identification number of the affected EZ-Reload by GIRO Enabled ez-link card(s).
EZ-Link shall cancel the lost EZ-Reload by GIRO Enabled ez-link Card within 48 hours after a loss report has been reported in accordance with paragraph 6.1. EZ-Link shall refund to the Account Holder the remaining Stored Value on the lost ez-link card (if any) and the Deposit (less any deductions) within 4 weeks of the date of cancellation. EZ-Link shall not be liable to refund to the Account Holder for any monies deducted from the Lost ez-link Card within the period of 48 hours after the lost ez-link card has been reported lost, whether such deductions from the lost ez-link card were made with the Account Holder’s or Card Holder’s knowledge or consent or not.
The Account Holder shall not be liable for any Revaluation or deductions made on the Lost ez-link Card after the Lost ez-link Card has been cancelled.
Where the loss of an EZ-Reload by GIRO Enabled ez-link cards has been reported, the Account Holder or Card Holder will have to re-apply for the EZ-Reload by GIRO Facility for the replacement ez-link card.