LOSS OF EZ-RELOAD BY GIRO ENABLED EZ-LINK CARDS
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It is the responsibility of the Account Holder or Card Holder(s) to report the loss of any EZ-Reload by GIRO Enabled ez-link cards to EZ-Link via the EZ-Link mobile app or the EZ-Link customer service hotline with one or more of the following information:
- Name of the Account Holder.
- NRIC or passport number of the Account Holder.
- Engraved identification number of the affected EZ-Reload by GIRO Enabled ez-link card(s).
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EZ-Link shall cancel the lost EZ-Reload by GIRO Enabled ez-link Card within 48 hours after a loss report has been reported in accordance with paragraph 6.1. EZ-Link shall refund to the Account Holder the remaining Stored Value on the lost ez-link card (if any) and the Deposit (less any deductions) within 4 weeks of the date of cancellation. EZ-Link shall not be liable to refund to the Account Holder for any monies deducted from the Lost ez-link Card within the period of 48 hours after the lost ez-link card has been reported lost, whether such deductions from the lost ez-link card were made with the Account Holder’s or Card Holder’s knowledge or consent or not.
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The Account Holder shall not be liable for any Revaluation or deductions made on the Lost ez-link Card after the Lost ez-link Card has been cancelled.
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Where the loss of an EZ-Reload by GIRO Enabled ez-link cards has been reported, the Account Holder or Card Holder will have to re-apply for the EZ-Reload by GIRO Facility for the replacement ez-link card.