a. You may be tapping with more than one payment card.
If you are tapping a wallet containing multiple cards (e.g. Contactless bank card (Mastercard, NETS Tap or Visa), EZ-Link or NETS FlashPay cards), the fare reader may not be able to correctly identify the card you wish to travel with. An incorrect transaction may occur or you may see the following error message
Please take out the card you intend to use from your wallet or bag so that you tap only one card at the fare device to enter and exit. Do remember to always tap in and out with the same card.
b. Your card may have insufficient value.
You will not be able to continue using your account-based EZ-Link Card for travelling if you have insufficient card balance. You will encounter the following messages on the fare devices (as shown in the pictures below).
Please top up your card in order to continue your journey.
c. Your card may be damaged.
If you experience repeated declined transactions, please use another travel card to continue your journey.
You may wish to contact EZ-Link Hotline at 6496 8300 if you encounter difficulties using an account-based EZ-Link Card.