EZ-Link Mobile App - Use of the EZ-Link App

Use of the EZ-Link App

EZ-Link Card Services
1. You may link up to 7 EZ-Link Cards (“Register EZ-Link Cards”) to have access to our services, including but not limited to:
  1. Checking the balance and viewing the transaction history of your EZ-Link Cards (“Balance Check”)
  2. Performing EZ-Link Top-up (Where possible) (“EZ-Link Top-Ups”)
  3. Registration and activation for EZ-Reload (“EZ-Reload”)
  4. Earn and redeem EZ-Link Reward points (“EZ-Link Rewards”)
2. You warrant that you are the owner of any EZ-Link Cards linked by you to the EZ-Link App, or that you have the expressed consent of the owner to do so.
3. Balance Check
  1. All entries in the transaction history listed in your EZ-Link App (“Transaction History”) are based on best available information and EZ-Link makes no warranty as to the accuracy or availability of the transaction history.
4. EZ-Link Top-Ups
  1. Upon registration, you may save and select at least one Credit Card as your default source of funds. Your Credit Card will be linked to your EZ-Link Card to allow the movement of funds between your Credit Card and your EZ-Link Card. You warrant that the Credit Card belongs to you.
  2. Alternative sources of funds may also be available through third party partnerships (e.g. DBS PayLah!). We do not make any warranties, representations or guarantees regarding the terms and conditions of any contract or agreement entered between yourself and these third parties. Unless otherwise indicated, any and all recourse to these contracts or agreements are strictly confined to the third party.
  3. You should not perform any EZ-Link Top-Ups during your bus ride.
5. EZ-Reload
  1. EZ-Reload is an auto top-up service by EZ-Link that ensures that there is always sufficient value in your EZ-Link Card, EZ-Charms and EZ-Link Wearables for your public transport and retail transactions. You can only register for EZ-Reload with locally-issued MasterCard/Visa credit cards and you can link up to seven EZ-Link Cards to each MasterCard/Visa credit account.
  2. You warrant that the credit card belongs to you and that you shall be responsible for the validity of your credit card and update us when your credit card expires.
  3. Usage of the EZ-Reload service is subject to the Terms and Conditions of the use of EZ-Reload by Card, which can be found at https://www.ezlink.com.sg/terms.
6. EZ-Link Rewards
  1. By using the EZ-Link App, you will automatically be a member of the loyalty programme named “EZ-Link Rewards” operated by the Company and/or its Affiliates (“EZ-Link Rewards”).
  2. By using EZ-Link Rewards, you will gain access to the e-vouchers, promotions, discounts, free gifts, promotion codes and other benefits offered by the Company and/or third party merchants as shown on the rewards catalogue that is made available from time to time in the EZ-Link App.
  3. EZ-Link may, at its sole and absolute discretion, award you EZ-Link points (“Points”) which can be used to redeem for EZ-Link Rewards.
  4. EZ-Link may, at its sole and absolute discretion, issue you points for your spend on transit and retail purposes using your EZ-Link Cards. EZ-Link Card top-ups are not eligible for earning of points.
  5. EZ-Link may, at its sole and absolute discretion, increase or decrease the rate of Points to be awarded for each selected transaction as may be notified to you from time to time. You shall not be entitled to request from the Company any explanation pertaining to the calculation methods (for crediting the Points) or other matters relating to the Points or discounts for whatsoever purposes.
  6. You must use your Points earned to redeem for Rewards during their applicable validity period, which is 6 months from the month that the Points were credited in your account. There shall be no extension of time for the validity period of any unused Points. The Company shall have the right to deal with the expired Points in such manner as it deems fit in its absolute discretion. You agree that you will have no claim whatsoever against the Company for any expired Points.
  7. Points have no cash or monetary value and are not redeemable for cash in any form. They cannot be purchased, resold or transferred, for value or otherwise, under any circumstances. Points shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances, unless otherwise determined by EZ-Link.
  8. If you comply with all these terms and conditions and have the required number of Points, you may select and redeem applicable Rewards via the Application. Your redemption of a Reward is subject to the additional terms and conditions of the Company or the third party merchant (as the case may be) that offers the particular Reward that you wish to redeem.
  9. You must use your Rewards redeemed during their applicable validity period, which may vary across different merchants. There shall be no extension of time for the validity period of any Rewards redemption dates. You agree that you will have no claim whatsoever against the Company for any expired Rewards.
  10. You shall not hold EZ-Link responsible for any unintentional redemptions performed, nor will you contest the validity of redeemed Rewards. EZ-Link will not recognise any token used in representation of redeemed Rewards, other than the e-voucher generated in the EZ-Link App. This includes, but is not limited to photocopies, photo images, and letters of authorisation.
  11. Rewards are not redeemable for cash nor are they exchangeable for other Rewards under any circumstances. They cannot be resold, exchanged or transferred for value under any circumstances. Rewards shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances.
  12. Points that you have successfully redeemed for a Reward cannot be exchangeable for another Reward under any circumstances. No requests for exchange of Rewards will be entertained.
  13. EZ-Link may at its sole and absolute discretion reject your request to redeem Points for any reason whatsoever, including without limitation, where there are insufficient Points to redeem for the particular Reward, or where the Reward is no longer made available or out-of-stock by the third party merchant, or where the Points you wish to use for redemption of Rewards have been issued to you in error etc.
  14. You may check your Points balance and redemptions made in the EZ-Link App. Your Points balance and redemptions as set out in the Application shall serve as a conclusive evidence of the same.
  15. To the extent as permitted by applicable laws, EZ-Link reserves the right at any time to:
    1. vary, modify or amend the terms and conditions of EZ-Link Rewards (including adding or deleting any terms);
    2. terminate or modify the EZ-Link Rewards;
    3. revoke, adjust and/or recalculate any Points awarded;
    4. change the number of Points required for redemption of specific Rewards or substitute any Reward with another of a similar value;
    5. change the number of Points that can be earned on spendings on EZ-Link Cards;
    6. modify the qualifications and eligibility for earning Points;
    7. modify the activities that earn Points;
    8. modify the methods used to calculate the number of Points to be awarded;
    9. withhold or cease the awarding of Points to you;without prior notice to you and at its sole discretion.
  16. EZ-Link may suspend the calculation and accrual of Points to rectify any errors in calculation or adjust the calculation as it reasonably deems fit without giving you prior notice or reason.
  17. You shall be responsible for any taxes, levies or duties that arise in connection with the issuance of Points to you, your redemption of Points and/or the utilization of Rewards you have redeemed and all costs and expenses relating to the same shall be borne by you.
  18. EZ-Link is not liable in any way for any claim or dispute arising between yourself and any Merchant in relation to the goods and services redeemed from the Merchant using the EZ-Link App. EZ-Link is also not responsible for any benefits, discounts or programmes of any Merchant. EZ-Link is not responsible for delivery of the goods or services provided by a Merchant and EZ-Link makes no representation as to the quality, provision of performance of any such goods or services. You acknowledge that we are not acting as agent for any Merchant.
  19. You agree that any complaints, claims, disputes or refunds in relation to goods and services provided by a Merchant shall be resolved between that Merchant and yourself, and EZ-Link shall not be responsible for any refunds made or to be made by any Merchant in respect of a Merchant Payment (whether in full or in part).
EZ-Link Value-Added Services
1. By downloading the EZ-Link App, you can:
  1. Perform EZ-Pay registration and activation (“EZ-Pay”)
  2. Use the EZ-Link Digital Wallet (“Digital Wallet”) functionality to check the balance and view the transaction history of your Digital Wallet, as well as perform top-ups to, and make payments with the QR Code payment feature at selected merchants.
2. EZ-Pay
  1. EZ-Pay is a post-paid card-less payment service provided by EZ-Link for motorists for their Electronic Road Pricing (ERP) and carpark (EPS) charges. You can register for EZ-Pay with supported credit or debit cards. You can register up to three vehicles for EZ-Pay by providing your car plate number to EZ-Link.
  2. Usage of the EZ-Pay service is subject to the Terms and Conditions of the use of EZ-Pay, which can be found at https://www.ezlink.com.sg/terms.
3. Digital Wallet
  1. The Digital Wallet is a stored value facility which contains the top up stored value by you, where such stored value is capable of being used by you to perform purchases via QR Codes. You can also check the balance and view the transaction history of your Digital Wallet from the EZ-Link App.